Reconnection & Disconnection

Reconnection & Disconnection

How do I reconnect my account?

Is there a cancellation fee if I terminate my service?

Do I need to return all the devices after cancellation?

How long does it take to reconnect?

Can I reconnect at any time?

Will I be charged for reconnection?

What should I do if I've paid my overdue bill but my account is still suspended?

What is the minimum amount I would have to pay to reconnect?

Payment made was not reflected into my account, what should I do?

I’ve made payment via a non-real time payment channel. How can I speed up my account reconnection?

How would I know if the MMS is successfully sent?

Is there any other platform to send the proof of payment other than MMS? E.g Email, Whatsapp

What should I do if the MMS is not successful?

What telco service providers are compatible with the MMS account reconnection service?

I want to close my account. Will I need to return the NJOI Prepaid equipment?