Plug & Play

Plug & Play

What is Ultra Plug & Play Box?

How do I get the Ultra Plug & Play Box?

What is the recommended internet speed for the Ultra Plug & Play Box?

Do I have to pay an installation fee for the Ultra Plug & Play Box?

Can I request for an installer to install my Ultra Plug & Play Box?

Why am I being charged a fee as I’m installing it on my own?

How do I pay for the Ultra Plug & Play Box activation fee?

I’ll be moving to a new home after activating the Ultra Plug & Play Box, do I need to pay the activation fee again?

Why are some shows/channels unavailable on my Ultra Plug & Play Box even though they are part of my subscription?

Do I get a rebate for the channels I’m unable to watch with the Ultra Plug & Play Box?

How do I know if I have successfully subscribed to the Astro subscription pack with Ultra Plug & Play Box?

How do I receive the Ultra Plug & Play Box and Astro SIM card?

How do I track my delivery status?

What should I do if I have yet to receive my Ultra Plug & Play Box?

What should I do once I have received both my Ultra Plug & Play Box and Astro SIM card?

Can I cancel my Ultra Plug & Play Box subscription if I have received my Ultra Plug & Play Box and Astro SIM card?

What should I do if I am unable to activate my Ultra Plug & Play Box?

What should I do if the Ultra Plug & Play Box/Astro SIM card is faulty?

What do I do if I have technical issues with the Ultra Plug & Play Box?

What is the warranty on the Ultra Plug & Play Box?

[Box Retrieval] What should I do with my old Astro box upon receiving my new Ultra Plug & Play Box?

I am an existing Astro IPTV customer, how should I connect my Ultra Plug & Play Box to the internet?