My Astro

My Astro

What is My Astro?

Who is eligible to use My Astro?

Where can I download My Astro?

What are the supported platforms?

I do not have an Astro ID yet. Can I still use this service?

Which language is My Astro available in?

Can I watch channels/ shows I’m subscribed to using the My Astro app?

How do I search for a specific content?

How do I browse for showtimes by channels?

Can I purchase movies on My Astro?

How long will it take for the activation of the channel or content after an Astro First or Astro Best title has been purchased on My Astro?

I rented an Astro First or Astro Best title. How will I be charged?

How do I check what my Astro subscription plan is?

How do I pay my bill?

My payment is successful but I have waited more than five (5) minutes and it is not reflecting in My Astro App. What should I do?

Where can I view all my bill statements?

Can I upgrade or downgrade my Astro pack?

Can I refresh my smartcard in My Astro?

Where can I update my contact details?

What should I do if I have forgotten my password?

Which features are not available in the new My Astro app?

How do I provide feedback if the application doesn’t work?