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Interactive Voice Response (IVR)

Interactive Voice Response (IVR)

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How do NJOI customers access the options available in the telephony (IVR) system?

How do NJOI customers access the options available in the telephony (IVR) system?

What NJOI self-service transactions can be performed over the phone?

What NJOI self-service transactions can be performed over the phone?

Why is there a requirement to enter a 10-digit account number?

Why is there a requirement to enter a 10-digit account number?

What self-service transactions can be performed over the phone?

What self-service transactions can be performed over the phone?

Why is the option to ‘Reconnect’ unavailable in the IVR?

Why is the option to ‘Reconnect’ unavailable in the IVR?

Why can’t I key in a specific amount for card payments

Why can’t I key in a specific amount for card payments