General Technical Enquiries

General Technical Enquiries

Tell me more about Astro’s After-Sales Service fees.

What are the types of After-Sales Services that is available and what is the difference between Express, Same Day & Regular Service?

Can I reschedule the technical visit appointment?

Does the Express/Same day/Regular After-Sales Service apply to customers nationwide?

Does the Express/Same day/Regular after-sales service fee apply to all types of boxes?

What is the warranty period for the Astro Broadband mesh WiFi?

I am subscribing to 500/800Mbps broadband speed under Astro & Broadband and received 2 complimentary mesh WiFi devices. Who should I contact if there’s any issues with the devices?

I am subscribing to a lower speed broadband (30/100/300Mbps) under Astro & Broadband and purchased the mesh WiFi on my own at Maxis Retail Store. Who should I contact if there’s any issues with the mesh WiFi?

How do I find my ticket status?

How long will it be before I am able to enjoy my new package(s)?

How long will it be before I am able to enjoy my new service upgrade(s)?

How do I view my current subscription/the channels and packages that I currently am subscribed to?