Billing

Billing

What is the Paper Bill Charge and who will be charged?

Can customers request to have both the Paper Bill and e-Bill at the same time?

How does a customer that is still on Paper bill switch to e-bill or SMS bill?

If customers have multiple Astro accounts, will they be charged paper bill fee for every account?

After enrolment, how soon can customers expect to receive their first e-bill or SMS bill and stop receiving paper bill?

If a customer terminated all their services with Astro, will they still receive their paper bill?

If a customer has few accounts with Astro, can they choose to receive e-bill or SMS bill for only one account and the others remain in paper bill?

What are the charges if customer would like to get their bill reprinted?

What are the charges for customers who are on multi frequency e.g. every 3 months, every 6 months etc.?

Are there any exemptions for the Paper Bill Charge? (i.e. Customer with disabilities, Customers having difficulties accessing electronic statements, senior citizens (age 60 & above) etc.)

How can I check my Astro & Broadband bill?

What information is required to pay my Astro bill?

What will be included in my Astro bill?

What happens if I pay more than what is stated in my bill?

What is “Add Billing Reminder to Google Calendar” and how does it help?

Can I pay my Astro bill by installment plan?

What will happen then if I refuse to pay my bill?

How do I view my latest tax invoice/bill?