Astro & Broadband (with Astro Fibre)

Astro & Broadband (with Astro Fibre)

What is Astro Fibre?

What is the difference between Astro Fibre Bundle and Astro Fibre subscription?

I am an existing Astro & Broadband customer (Maxis/Allo); can I sign up for Astro Fibre offerings?

What are the Astro Fibre Bundle offerings available?

What will I receive as part of the Astro Fibre sign-up?

I want to subscribe to Astro Fibre Bundle, is there a deposit fee before installation?

I am currently subscribed to Astro & Broadband IPTV, am I eligible to upgrade/switch to Astro Fibre?

Can I terminate the Astro Fibre Bundle service?

Does Astro Fibre support copper wire infrastructure?

What is the download and upload speed for Astro Fibre?

What is the difference between Astro Fibre and the current Astro & Broadband service?

Is there a cancellation fee if I terminate my service? What will happen to my current bundle pack promotion?

I am subscribing to Astro Fibre Bundle; can I switch and sign up for Astro Fibre?

What happens if I move to a new location during the contract period?

How can I get the Mesh WiFi devices with Astro Fibre?

I am subscribing to Astro Fibre Bundle / Astro Fibre; can I get Mesh WiFi?

I am subscribing to Astro Fibre Bundle 50Mbps with Primary Pack. I wish to upgrade my speed and TV pack to a higher bundle package, what will happen to my RM20 additional bundle rebate?

I am subscribing to Astro Fibre and entitled to the free Mesh 1 unit for 12 months/24 months accordingly, can I purchase the additional unit of Mesh?

I am subscribing to Astro Fibre Bundle 50Mbps with Primary Pack and entitled to 1 free Mesh unit for 12 months. Do I need to pay the monthly Mesh subscription fee after 12 months?

I am subscribing Astro Fibre Bundle 100/500/800Mbps and entitled to free 1 Mesh unit for 24 months. Do I need to pay for the monthly Mesh subscription after 24 months?

I am subscribing to Astro Fibre Bundle and entitled to 1 free Mesh unit for 12/ 24 months, can I purchase additional Mesh units?

I am subscribing to Astro Fibre Bundle and entitled to 1 free Mesh unit for 12/ 24 months, am I allowed to upgrade my speed? What will happen to the remaining period of my free Mesh subscription?

I am subscribing to Astro Fibre Bundle 100Mbps with Entertainment Pack and I wish to downgrade my bundle package to 50Mbps with Primary Pack, what will happen to my free Mesh unit promo?

I am subscribing to Astro Fibre Bundle 100Mbps with Entertainment Pack. I wish to downgrade my speed to 50Mbps and retain my current TV pack, what will happen to my free Mesh unit promo?

My Astro Fibre Bundle service was suspended but has been resumed/reconnected after the free Mesh unit promo period is over. Can I continue to enjoy the free Mesh promo?

What is the installation fee for the Mesh WiFi?

What is the warranty period for all Astro Fibre devices?

What happens if my devices are faulty?

I have my own Mesh device; can I use it with Astro Fibre?

If I subscribe to the Mesh WiFi, is there a new contract for the device?

What happens after 24 months, do I need to continue paying for the Mesh WiFi subscription?

How do I cancel or terminate the Mesh WiFi subscription?

I have terminated the Mesh WiFi subscription but I’ve failed to return the device. Is there a penalty fee applies?

If I terminate Astro Fibre within/after 24 months, will I need to pay additional penalty fees for the Mesh WiFi devices on top of the existing cancellation fee?

My negligence has caused a fault in the device(s), is there any penalty fee imposed?

My devices were stolen, will there be a penalty?