<p id="" style="margin-top: 16px; margin-bottom: 16px"><strong id="">STEP 1</strong></p>

<p id="" style="margin-top: 16px; margin-bottom: 16px">Switch off the power for your box and make sure that the adapter&#39;s power light is off.</p>

<figure class="w-richtext-figure-type-image w-richtext-align-center" data-rt-align="center" data-rt-type="image" id="">
<div id=""><img height="auto" id="" loading="auto" src="https://dj7fdt04hl8tv.cloudfront.net/acm/media/acm-help-support/30ca_6018f5254b676182e419b101_5fc0b76331240368ba4b0888_a.png" width="auto" /></div>
</figure>

<p id="" style="margin-top: 16px; margin-bottom: 16px"><strong id="">STEP 2</strong></p>

<p id="" style="margin-top: 16px; margin-bottom: 16px">Locate the Smartcard at the front or right side and gently pull it out make sure that the adapter&#39;s power light is off.</p>

<figure class="w-richtext-figure-type-image w-richtext-align-center" data-rt-align="center" data-rt-type="image" id="">
<div id=""><img height="auto" id="" loading="auto" src="https://dj7fdt04hl8tv.cloudfront.net/acm/media/acm-help-support/30cb_6018f525d870f9e905827ce9_5fc0b763312403e1634b0886_b.png" width="auto" /></div>
</figure>

<p id="" style="margin-top: 16px; margin-bottom: 16px"><strong id="">STEP 3</strong></p>

<p id="" style="margin-top: 16px; margin-bottom: 16px">Wipe the Smartcard&#39;s gold chip clean using a dry soft cloth.</p>

<figure class="w-richtext-figure-type-image w-richtext-align-center" data-rt-align="center" data-rt-type="image" id="">
<div id=""><img height="auto" id="" loading="auto" src="https://dj7fdt04hl8tv.cloudfront.net/acm/media/acm-help-support/30c8_6018f52519cb533a4cae4eed_5fc0b76331240358954b0887_c.png" width="auto" /></div>
</figure>

<p id="" style="margin-top: 16px; margin-bottom: 16px"><strong id="">STEP 4</strong></p>

<p id="" style="margin-top: 16px; margin-bottom: 16px">Make sure the gold chip is facing upwards and reinsert it all the way in.</p>

<figure class="w-richtext-figure-type-image w-richtext-align-center" data-rt-align="center" data-rt-type="image" id="">
<div id=""><img height="auto" id="" loading="auto" src="https://dj7fdt04hl8tv.cloudfront.net/acm/media/acm-help-support/30c9_6018f52511605a85c3facab1_5fc0b76331240341ea4b0889_d.png" width="auto" /></div>
</figure>

<p id="" style="margin-top: 16px; margin-bottom: 16px"><strong id="">STEP 5</strong></p>

<p id="" style="margin-top: 16px; margin-bottom: 16px">Switch on the power for your box and make sure that the adapter&#39;s power light is on.</p>

<p id="" style="margin-top: 16px; margin-bottom: 16px">Please wait for 5 minutes.</p>

<figure class="w-richtext-figure-type-image w-richtext-align-center" data-rt-align="center" data-rt-type="image" id="">
<div id=""><img height="auto" id="" loading="auto" src="https://dj7fdt04hl8tv.cloudfront.net/acm/media/acm-help-support/30cc_6018f5254e95eb3508f535e4_5fc0b76331240331474b088a_e.png" width="auto" /></div>
</figure>

<p id="" style="margin-top: 16px; margin-bottom: 16px"><strong id="">STEP 6</strong></p>

<p id="" style="margin-top: 16px; margin-bottom: 16px">Turn on your box. You should no longer be &nbsp;experiencing this problem.</p>

<figure class="w-richtext-figure-type-image w-richtext-align-center" data-rt-align="center" data-rt-type="image" id="">
<div id=""><img height="auto" id="" loading="auto" src="https://dj7fdt04hl8tv.cloudfront.net/acm/media/acm-help-support/30cd_6018f52615b45d71da926fba_5fc0b763312403acff4b0883_f.png" width="auto" /></div>
</figure>

<p id="" style="margin-top: 16px; margin-bottom: 16px">If issue persist, please submit your <a href="https://www.astro.com.my/contactus/form.aspx" id="" style="color: #ec008c; text-decoration: underline;">feedback form</a> with error details and attach a picture of your sim card number for assistance.</p>
