You can access the self help guide on technical issues through NJOI Prepaid WhatsApp.

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Step 1: Text Hi to the NJOI WhatsApp number (03 9543 8100)

Step 2: Type 4 for Technical Help

Step 3: Key in the error code on your TV screen or 1 if it is a blank screen

Step 4: Refer to the guide sent to resolve the issue

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If the issue is not resolved, key-in 2 to talk to an agent.