Please refer to the Welcome Card inside the Ultra Plug & Play Box package and scan the QR code. You may choose to watch either the self-installation video or the Augmented Reality (AR) Installation Video to activate your Ultra Plug & Play Box. You can also download the Installation Guide from the Astro Get Started Page.
Please install and activate your Ultra Box within 7 days of receiving your Ultra Plug & Play Box and Astro SIM card. If you are unable to activate your Ultra Box within 7 days, the Ultra Plug & Play Box will be automatically activated by Astro on the 8th day.
The billing and warranty of the Ultra Plug & Play Box shall begin on the same date of which the Ultra Plug & Play Box is activated.
In the event that you have ordered more than one (1) Ultra Plug & Play Box, please refer to the Astro SIM card letter (included with the Astro SIM card delivery) to match the right Astro SIM card to the respective Ultra Plug & Play Box. Each Astro SIM card has been paired with a specific Ultra Box, thus the correct matching of box and SIM card is required for it to work properly.