What is the procedure for merging / splitting my account?

Apakah prosedur untuk menggabungkan / membahagi akaun saya?

Please follow the steps below:

Step1: Fill in Merge/Split Equipment Form (Part A & Part B)

Step2: A full payment to be made on any outstanding balance for all related accounts (if any).

Step3: Submit all documents via feedback form or walk in to nearest Astro Customer Service Centre (CSC).

Step4: Customer will expect a call from our validation team (Note: Turnaround time for merge/ split of account is 3-5 working days upon receiving all complete documentation).

 

Note:

1. There might be a loss of transmission during the processing of transfer equipment ownership, split or merge of equipment.

Sila ikuti langkah di bawah:

Langkah 1: Isikan Borang Gabung/Bahagi Peralatan (Bahagian A & Bahagian B)

Langkah 2: Sebarang baki tertunggak perlu dibayar penuh untuk semua akaun berkaitan (jika ada).

Langkah 3: Serahkan semua dokumen melalui borang maklum balas atau kunjungi Pusat Khidmat Pelanggan (CSC) Astro terdekat.

Langkah 4: Pelanggan akan menerima panggilan daripada pasukan pengesahan kami (Nota: Tempoh masa untuk penggabungan/pembahagian akaun ialah 3-5 hari bekerja selepas menerima semua dokumentasi lengkap).

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Nota:

1. Siaran mungkin hilang semasa pemprosesan pemindahan pemilikan peralatan, pembahagian atau gabungan peralatan.

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Artikel Berkenaan

What is the procedure for Transfer of Equipment Ownership?

Apakah prosedur untuk Pemindahan Pemilikan Peralatan?

What is the form required for Transfer of Equipment Ownership / Merge of Equipment / Split of Equipment?

Apakah borang yang diperlukan untuk melakukan Pemindahan Pemilikan Peralatan / Gabungan Peralatan / Pembahagian Peralatan?

What is the difference between Transfer of Equipment Ownership, Merge of Equipment and Split of Equipment?

Apakah perbezaan antara Pemindahan Pemilikan Peralatan, Gabungan Peralatan dan Pembahagian Peralatan?

Am I still entitled for Multiroom discount if I would like to Transfer of Equipment Ownership / Split of Equipment of my account?

Adakah saya masih layak mendapat diskaun Multiroom jika saya ingin melakukan Pemindahan Pemilikan Peralatan / Pembahagian Peralatan akaun saya?

Can I request for Transfer of Equipment Ownership / Merge of Equipment / Split of Equipment if I have an outstanding balance in my account?

Bolehkah saya membuat permintaan Pemindahan Pemilikan Peralatan / Gabungan Peralatan / Pembahagian Peralatan jika saya mempunyai baki tertunggak dalam akaun saya?

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