Step 1: You request for a move.&nbsp;

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Step 2: One of our agents will contact you within 24 hours to set an appointment if you&rsquo;re using Self Service -&nbsp;<a href="https://myastro.astro.com.my/?app=1" style="color: #ec008c; text-decoration: underline;">Astro Self-Service Portal</a>.

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Step 3: You will receive a reminder of your appointment an hour before your scheduled time.

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Step 4: The technician will dismantle your satellite dish.

If there is no satellite dish, customers should dismantle the modem, router, and decoder by themselves.

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Step 5: You will need to transport your device(s) to your new home.

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Step 6: The technician will reinstall your satellite dish, (including modems and routers for broadband customers) at your new home based on the schedule appointment.

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Note For IPTV Customers:

1. Upon relocation request, all exiting IPTV customers will be converted to our Astro &amp; Broadband service. Customers can choose to have standard Astro service with satellite dish, or unicast Plug &amp; Play without satellite dish.

2. If customers choose to have satellite dish, an additional RM150.00 will be charged for satellite installation. If customers choose to have unicast Plug &amp; Play service, no satellite dish is required, hence no extra charge will be incurred.