For customers with a satellite dish, our installers will dismantle the Fibre modem, WiFi router, and Astro satellite dish at your old location for you. Our installers will keep the modem, router, and Mesh WiFi unit (if applicable), but you will need to move the satellite dish and Ultra/Ulti box along with you. At your new location, our installers will assist in reinstalling the satellite dish, new Fibre modem, new WiFi router and new Mesh WiFi (if applicable).
If your Astro Box is a Plug & Play box, you will need to bring all the devices including the box, WiFi router, Fibre Modem, and Mesh WiFi (if applicable) to your new location. Our installers will then meet you there to collect the old devices and install the new devices for you.
Relocation to serviceable area:
You will be charged an early cancellation fee of RM500. A new order will be created and a new 24-month contract will begin after the installation of Astro Fibre at the new location.
There will be no penalty charges.
Relocation to a non-serviceable area:
An early cancellation fee of RM 100 x Remaining months of the contract applies. Your Astro Pay-TV service (via satellite or Plug & Play) will continue.
Relocation to Maxis/Allo area:
You will be charged an early cancellation fee of RM100 x Remaining months of the contract. A new order will be created, and a new 24-month contract will begin after the installation of Astro & Broadband bundle package with Maxis/Allo at the new location.