Astro TV
You will need to bring along all devices to your new place as no new devices will be issued. Standard relocation fee applies. Your contract period continues as per normal.
Broadband / IPTV
1. Within 6 months of contract start
Customer will be charged a RM500.00 relocation fee, and the contract will be renewed to a new 24-month contract.
2. After 6 months of contract start
Customer will have their contract renewed to a new 24-month contract.
3. Relocation non-serviceable area within contract period
Downgrade to Astro without broadband: 50% of the contract cancellation fee will be applied.
Full termination of Astro & Broadband service: 100% of the contract cancellation fee will be applied
*Contract cancellation fee will be calculated based on your subscribed package, contract period, and box type.
