Astro Help & Support
Payment & Billing
What are the charges for customers who are on multi frequency e.g. every 3 months, every 6 months etc.?
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Are there any digital bill platforms available for me to check my Astro bills?
Are there any exemptions for the Paper Bill Charge? (i.e. Customer with disabilities, Customers having difficulties accessing electronic statements, senior citizens (age 60 & above) etc.)
Can customers request to have both the Paper Bill and e-Bill at the same time?
Can I change my due date or maintain my old due date?
Can I pay my Astro bill by installment plan?
How can I check my Astro or Fibre/Broadband bill and outstanding balance?
How do I switch my Bill Delivery method?
How do I view my latest tax invoice/bill?
How will cheque payments be processed moving forward?
How will the initiative implemented by the government affect Astro customers?