If you&#39;re trying to visit a website and it won&#39;t load, but others do, there could be a variety of causes. If the site itself is down, there&#39;s not much you can do but wait. 
 
If you can load the site on other computers or devices (make sure you try different means of&nbsp;connecting to the internet), there may be an issue with your computer or network. 
you may have to get your hands a little dirty. 
&nbsp;

<ol>
	<li style="margin-top: 16px; margin-bottom: 16px;">Try loading the site on a different device.

	<ul>
		<li style="margin-top: 16px; margin-bottom: 16px;">Try loading the website on your phone or on another computer. If the website loads on the other device, the problem lies with your computer.</li>
		<li style="margin-top: 16px; margin-bottom: 16px;">If the website doesn&#39;t load on another device, the problem is either with the network or the website itself.</li>
	</ul>
	</li>
	<li style="margin-top: 16px; margin-bottom: 16px;">Restart your computer.
	<ul>
		<li style="margin-top: 16px; margin-bottom: 16px;">​​Oftentimes, a simple reboot will fix the problem you&#39;re having. Reboot your computer and test the website again.</li>
	</ul>
	</li>
	<li style="margin-top: 16px; margin-bottom: 16px;">Try loading the site in a different browser.
	<ul>
		<li style="margin-top: 16px; margin-bottom: 16px;">There may be some settings configured incorrectly on your browser. Try a different web browser to see if you can load the website.</li>
	</ul>
	</li>
	<li style="margin-top: 16px; margin-bottom: 16px;">Temporarily disable your antivirus program.
	<ul>
		<li style="margin-top: 16px; margin-bottom: 16px;">Your antivirus software may be interfering with your ability to load certain websites.</li>
		<li style="margin-top: 16px; margin-bottom: 16px;">Try disabling the software and then loading the site again. Make sure you enable it again once you have identified the problem.</li>
	</ul>
	</li>
	<li id="" style="margin-top: 16px; margin-bottom: 16px;">Reset your modem and router.
	<ul>
		<li style="margin-top: 16px; margin-bottom: 16px;">Traffic to or from a certain website may be getting tripped up by your modem or router. Resetting these devices may allow you to access the website again.</li>
	</ul>
	</li>
	<li style="margin-top: 16px; margin-bottom: 16px;">Check your computer&#39;s date and time settings.
	<ul>
		<li style="margin-top: 16px; margin-bottom: 16px;">If your date or time is set incorrectly, you may not be able to connect to secure (https://) websites.</li>
		<li style="margin-top: 16px; margin-bottom: 16px;">Check your computer or mobile device&#39;s clock to make sure that it is &nbsp;set to the correct time and date.</li>
	</ul>
	</li>
	<li id="" style="margin-top: 16px; margin-bottom: 16px;">In the&nbsp;event the problem persists, please provide below details for further escalation:
	<ul>
		<li style="margin-top: 16px; margin-bottom: 16px;">List of websites effected.</li>
		<li style="margin-top: 16px; margin-bottom: 16px;">Run the Speed Test &nbsp;via LAN (cable) and Wi-Fi connection - Please click <a href="https://support.astro.com.my/question/speed-test-maxis-allo-time" style="color: rgb(236, 0, 140); text-decoration: underline;">here</a> for Speed Test guideline.</li>
		<li style="margin-top: 16px; margin-bottom: 16px;">Run the Traceroute Test - Please click <a href="https://support.astro.com.my/question/ping-traceroute-test" id="" style="color: #ec008c; text-decoration: underline;">here</a> for Traceroute Test guideline.</li>
		<li style="margin-top: 16px; margin-bottom: 16px;">Run the Ping Test - &nbsp;Please click <a href="https://support.astro.com.my/question/ping-traceroute-test" id="" style="color: #ec008c; text-decoration: underline;">here</a> for Ping Test guideline.</li>
		<li style="margin-top: 16px; margin-bottom: 16px;">Once you&#39;ve gathered all the results, kindly send them all through the <a href="https://support.astro.com.my/feedback-form" style="color: rgb(236, 0, 140); text-decoration: underline;" target="_blank">Feedback Form</a> below.</li>
	</ul>
	</li>
</ol>

 
Quick Info 
A Speedtest is a service that provides free analysis of Internet access &nbsp;parameters, such as connection data rate. 
A Ping Test shows how long it takes for packets to reach host. 
A Traceroute Test traces the route of packets to destination host from our &nbsp;server.