Slow browsing using LAN cable

Looks like there is something wrong with  your service connection.

Please run the Speed Test and attach the picture or screenshot of the speed test in the Feedback Form below, in order for us to provide further  assistances.

Click here for Speed Test guideline.

Quick Info

A Speedtest is a service that provides free analysis of Internet access  parameters, such as connection data rate.

Slow browsing using Wi-Fi

1. Router Positioning

Most people underestimate the importance  of picking a good spot for a Wi-Fi router. Even a small shift in positioning  could end up being the difference between day and night.

i) High vs. Low

Put the router as high up as possible to extend the broadcasting range  of the radio waves. This also helps clear the router of possible  interferences.

ii) Concrete & Metals

Make sure your router isn’t blocked by any other objects, especially  devices that are electronic. Also, avoid placing your router in your basement  as this area is usually enclosed by a lot of concrete, which can be almost  impossible for Wi-Fi signals to penetrate.

iii) Distance to Router

The further away from your router you get, the weaker the Wi-Fi  signal. Therefore, the best option is to place your router as close to your  devices as possible, but this is only practical if you have one main area  where you tend to use your devices.

Otherwise, you should place your router near the center of your home.  After all, Wi-Fi broadcasts in 360 degrees, so it doesn’t make sense to put  it at one end of the house.

2. Wireless Interference & Noise

You’ve probably never noticed but there  are wireless signals all around you wherever you go and they’re passing  through you all the time. From where? Electronic devices, Wi-Fi routers,  satellites, cell towers, and more.

Although Wi-Fi is supposed to be on a  different frequency than most of these devices, the amount of radio noise can  still cause interference. Some common causes of interference include:

i) Microwaves

ii) Bluetooth Devices

iii) Cordless Phone

3. Surrounding Wi-Fi signals

A truth of the modern world is that every household has their own Wi-Fi network, which can cause issues with channel overlap. This can be  somewhat problematic in a townhouse, but is especially problematic in housing  complexes and apartments where there can be many routers within close  proximity.

Which is why it’s important that you pick a good channel in your  router settings. Modern routers can choose channels for you automatically,  but sometimes it’s better to investigate and find the best channel yourself.

4. Usage

More likely, however, is that the people on your network — such as  friends, roommates, or family members — are participating in bandwidth-heavy  activities like gaming and streaming Ultrabox/Netflix.

Fortunately, if this is the case, you can prioritize your own network  traffic by enabling Quality of Service in your router settings.

If the problem  persists, please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form, in order for us to provide further assistances.

Please make sure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file)  before submitting the form.

Quick Info

A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.

A Ping Test shows how long it takes for packets to reach host.

A Traceroute Test traces the route of packets to destination host from our  server.