We would need you to &nbsp;run few tests in order for us to understand your issue and to assist you in&nbsp;fixing the problem.

You may proceed with the troubleshooting steps below which should not require any longer than 15 minutes.

<ol>
	<li id="">Please run each of &nbsp;the tests according to your your Laptop/PC Software.</li>
	<li>Compile the pictures / screenshots of &nbsp;your test results in one file (i.e Microsof Word document, PDF file) and attach them in the Support Ticket below in order for us to assist you&nbsp;further:
	<ul>
		<li>List of websites effected.</li>
		<li>Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click <a href="https://support.astro.com.my/question/speed-test-maxis-allo-time">here</a> for Speed Test guideline.</li>
		<li>Run the Traceroute Test - Please click <a href="https://support.astro.com.my/question/ping-traceroute-test" id="">here</a> for Traceroute Test guideline.</li>
		<li>Run the Ping Test - &nbsp;Please click <a href="https://support.astro.com.my/question/ping-traceroute-test" id="">here</a> for Ping Test guideline.</li>
	</ul>
	</li>
	<li id="">Once you/ve gathered all the results, kindly send them all through the <a href="https://support.astro.com.my/feedback-form">Feedback Form</a> below.</li>
</ol>
&nbsp;

Quick Info 
A Speedtest is a service that provides free analysis of Internet access &nbsp;parameters, such as connection data rate. 
A Ping Test shows how long it takes for packets to reach host. 
A Traceroute Test traces the route of packets to destination host from our server.

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