We would need you to  run few tests in order for us to understand your issue and to assist you in  fixing the problem.

You may proceed with the troubleshooting  steps below which should not require any longer than 15 minutes.

1. Please run each of  the tests according to your your Laptop/PC Software.

2. Compile the pictures / screenshots of  your test results in one file (i.e Microsof Word document, PDF file) and  attach them in the Support Ticket below in order for us to assist you  further:

i. List of websites effected.

ii. Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.

iii. Run the Traceroute Test - Please click here for Traceroute Test guideline.

iv. Run the Ping Test -  Please click here for Ping Test guideline.

3. Once you’ve  gathered all the results, kindly send them all through the Feedback Form below.

Quick  Info

A Speedtest is a service that provides free analysis of Internet access  parameters, such as connection data rate.

A Ping Test shows how long it takes for packets to reach host.

A Traceroute Test traces the route of packets to destination host from our  server.