We would need you to &nbsp;run few tests in order for us to understand your issue and to assist you in&nbsp;fixing the problem. 
 
You may proceed with&nbsp;the troubleshooting steps below which should not require any longer than 15&nbsp;minutes.

<ol>
	<li style="margin-top: 16px; margin-bottom: 16px;">Please run each of the tests according to your your Laptop/PC Software.</li>
	<li style="margin-top: 16px; margin-bottom: 16px;">Compile the pictures / screenshots of your test results in one file (i.e Microsof Word document, PDF file) and attach them in the Support Ticket below in order for&nbsp;us to assist you further:
	<ul>
		<li style="margin-top: 16px; margin-bottom: 16px;">List of websites effected.</li>
		<li style="margin-top: 16px; margin-bottom: 16px;">Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click <a href="https://support.astro.com.my/question/speed-test-maxis-allo-time" style="color: rgb(236, 0, 140); text-decoration: underline;">here</a> for Speed Test guideline.</li>
		<li style="margin-top: 16px; margin-bottom: 16px;">Run the Traceroute Test - Please click <a href="https://support.astro.com.my/question/ping-traceroute-test" id="" style="color: #ec008c; text-decoration: underline;">here</a> for Traceroute Test guideline. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li>
		<li style="margin-top: 16px; margin-bottom: 16px;">Run the Ping Test - Please click <a href="https://support.astro.com.my/question/ping-traceroute-test" id="" style="color: #ec008c; text-decoration: underline;">here</a> for Ping Test guideline.</li>
	</ul>
	</li>
	<li id="" style="margin-top: 16px; margin-bottom: 16px;">Once you&#39;ve gathered all the results, kindly send them all through the <a href="https://support.astro.com.my/feedback-form">Feedback Form</a>&nbsp;below.</li>
</ol>

 
Quick Info 
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate. 
 
A Ping Test shows how long it takes for packets to reach host. 
 
A Traceroute Test traces the route of packets to destination host from our server.