You can proceed with below BTS if the weather is good. Otherwise, you may try again later.

STEP 1    

On your remote, press the “HOME” button and the home menu will be displayed at the bottom of your screen.

STEP 2    

Navigate to SETTINGS and press “OK”.

STEP 3  

Navigate to STB DIAGNOSTICS and press “OK”.

STEP 4  

Refer to the signal strength % shown on  the top left of your screen.    

If it is 65% or higher, please take the screenshot and submit the feedback form.    

If it is below 65%, please go to STEP 5.

STEP 5    

Switch off the power for your box and make sure that the adapter’s power light is off.

STEP 6    

Unscrew the satellite cable from the box and pull it out.

STEP 7

Plug the satellite cable back into the box and screw it back securely.

STEP 8    

Switch on the power for your box and make sure that the adapter’s power light is on. Please wait for 5 minutes.

STEP 9    

Turn on your box. You should no longer be experiencing this issue.    

If issue persist, please submit your feedback form and attach a picture of your General tab of the STB Diagnostics for assistance.

Centralized  Dish    

If  issue persist under a centralized satellite dish, please refer to your respective Building Management before contacting our agents.