You can proceed with below troubleshooting if the weather is good. Otherwise, you may try again later.
On your remote, press the “HOME” button and the home menu will be displayed at the bottom of your screen.
Navigate to SETTINGS and press “OK”.
Navigate to STB DIAGNOSTICS and press “OK”.
Refer to the signal strength % shown on the top left of your screen.
If it is 65% or higher, please take the screenshot and submit your Feedback Form.
If it is below 65%, please go to Step 5.
Switch off the power for your box and make sure that the adapter’s power light is off.
Unscrew the satellite cable from the box and pull it out.
Plug the satellite cable back into the box and screw it back securely.
Switch on the power for your box and make sure that the adapter’s power light is on.
Please wait for 5 minutes.
Turn on your box. You should no longer be experiencing this issue.
If issue persist, please submit the issue on our Feedback Form and attach a picture of your General tab of the STB Diagnostics for assistance.
If issue persist under a centralized satellite dish, please refer to your respective Building Management before contacting our agents.