STEP 1 &nbsp;

Check your current software version on your box.

If the software version updated (Refer to Table 1), proceed to STEP 2.

<figure class="w-richtext-figure-type-image w-richtext-align-normal" data-rt-align="normal" data-rt-type="image" id="">
<div id=""><img height="auto" id="" loading="lazy" src="https://dj7fdt04hl8tv.cloudfront.net/acm/media/acm-help-support/631eda5aedbc94f97f1f6ede_table.png" width="auto" /></div>

<figcaption id="">Table 1</figcaption>
</figure>

If software version different from Table 1, click <a href="http://support.astro.com.my/question/software-update-ultra-ulti-box" id="" style="color: #ec008c; text-decoration: underline;" target="_blank">here</a> for Software Update guide. &nbsp; &nbsp; &nbsp; &nbsp;

Once software is updated, tune to the impacted channel. &nbsp; &nbsp; &nbsp; &nbsp;

If issue persist, proceed to STEP 2.

 
&nbsp;

STEP 2 &nbsp;&nbsp;&nbsp;

Run&nbsp;Test Satellite Frequency. &nbsp; &nbsp;

Click&nbsp;<a href="http://support.astro.com.my/question/test-satellite-frequency-ultra-and-ulti-box" target="_blank">here</a>&nbsp;for the guide.

If&nbsp;Test Pass, proceed to submit report&nbsp;<a href="https://www.astro.com.my/contactus/form.aspx" target="_blank">here</a>.

&zwj;

Guide to &nbsp;submit report: &nbsp; &nbsp;

At&nbsp;Feedback Type&nbsp;select &quot;I have &nbsp;missing channel&quot;. &nbsp; &nbsp;

Fill up all the required &nbsp;information and submit. &nbsp; &nbsp;

Please indicate if you agreed to recontract for 12 months (technical visit is FOC) or paid visitation &nbsp;(RM65). &nbsp; &nbsp;

You will receive appointment &nbsp;details via SMS within 48 hours.

<figure><img alt="" loading="lazy" src="https://assets-global.website-files.com/5fc0b76331240365f64b0633/631b324dc0bcb62f7abc75fa_G.png" /></figure>

If&nbsp;Test Fail, proceed to&nbsp;STEP 3.

<figure><img alt="" loading="lazy" src="https://assets-global.website-files.com/5fc0b76331240365f64b0633/631edc1c3ca55165840086ec_B.png" /></figure>

&zwj;STEP 3&nbsp;&nbsp; &nbsp;

Proceed to&nbsp;Update Satellite Frequency. &nbsp; &nbsp;

Click&nbsp;<a href="http://support.astro.com.my/question/update-satellite-frequency-ultra-ulti-box" target="_blank">here</a>&nbsp;for the guide. &nbsp; &nbsp;

Once completed, tune to the impacted channel. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;

If issue persist, proceed to submit report&nbsp;<a href="https://www.astro.com.my/contactus/form.aspx" target="_blank">here</a>.

&zwj;

Guide to &nbsp;submit report: &nbsp; &nbsp;

At&nbsp;Feedback Type&nbsp;select &quot;I have &nbsp;missing channel&quot;. &nbsp; &nbsp;

Fill up all the required &nbsp;information and submit. &nbsp; &nbsp;

Please indicate if you agreed to recontract for 12 months (technical visit is FOC) or paid visitation &nbsp;(RM65). &nbsp; &nbsp;

You will receive appointment &nbsp;details via SMS within 48 hours.