STEP 1    

Switch off the power for your box and  make sure that the adapter’s power light is off.

STEP 2    

Locate the Smartcard at the front or right side and gently pull it out. Make sure that the adapter’s power light is off.

STEP 3    

Wipe the Smartcard’s gold chip clean using a dry soft cloth.

STEP 4    

Make sure the gold chip is facing upwards and reinsert it all the way in.

STEP 5    

Switch on the power for your box and make sure that the adapter’s power light is on. Please wait for 5 minutes.

STEP 6  

Turn on your box. You should no longer be experiencing this problem.    

If issue persist, please submit your feedback form and attach a picture of your smart card number for assistance.

Steps to capture General Tab from STB Diagnostics

STEP 1  

On your remote, press the “HOME” button and the home menu will be displayed at the bottom of your screen.

STEP 2  

Navigate to SETTINGS and press “OK”.

STEP 3  

Navigate to STB DIAGNOSTICS and press “OK”.

STEP 4  

From the General tab, take a a screen capture of this page and attach in feedback form.