Switch off the power for your box and make sure that the adapter’s power light is off.
Locate the Smartcard at the front or right side and gently pull it out make sure that the adapter’s power light is off.
Wipe the Smartcard’s gold chip clean using a dry soft cloth.
Make sure the gold chip is facing upwards and reinsert it all the way in.
Switch on the power for your box and make sure that the adapter’s power light is on. Please wait for 5 minutes.
Turn on your box. You should no longer be experiencing this problem.
If issue persist, please submit the issue in our Feedback Form and attach a picture of your General tab of the STB Diagnostics for assistance.
Steps to capture General Tab from STB Diagnostics
On your remote, press the “HOME” button and the home menu will be displayed at the bottom of your screen.
Navigate to SETTINGS and press “OK”.
Navigate to STB DIAGNOSTICS and press “OK”.
From the General tab, take a a screen capture of this page and attach in our Feedback Form.