<p id="" style="margin-top: 16px; margin-bottom: 16px"><strong id="">STEP 1</strong></p>

<p id="" style="margin-top: 16px; margin-bottom: 16px">Switch off the power for your box and&nbsp;make sure that the adapter&#39;s power light is off.</p>

<figure class="w-richtext-figure-type-image w-richtext-align-center" data-rt-align="center" data-rt-type="image" id="">
<div id=""><img height="auto" id="" loading="auto" src="https://dj7fdt04hl8tv.cloudfront.net/acm/media/acm-help-support/df6f_6018f50fb23a137473d744f0_5fc0b76331240368ae4b0870_a.png" width="auto" /></div>
</figure>

<p id="" style="margin-top: 16px; margin-bottom: 16px"><strong id="">STEP 2</strong></p>

<p id="" style="margin-top: 16px; margin-bottom: 16px">Locate the SIM card at the left side and&nbsp;gently pull it out.</p>

<figure class="w-richtext-figure-type-image w-richtext-align-center" data-rt-align="center" data-rt-type="image" id="">
<div id=""><img height="auto" id="" loading="auto" src="https://dj7fdt04hl8tv.cloudfront.net/acm/media/acm-help-support/df72_6018f50f79563e2d415370e0_5fc0b76331240373e44b0874_b.png" width="auto" /></div>
</figure>

<p id="" style="margin-top: 16px; margin-bottom: 16px"><strong id="">STEP 3</strong></p>

<p id="" style="margin-top: 16px; margin-bottom: 16px">Wipe the SIM card&#39;s gold chip clean using a dry soft cloth.</p>

<figure class="w-richtext-figure-type-image w-richtext-align-center" data-rt-align="center" data-rt-type="image" id="">
<div id=""><img height="auto" id="" loading="auto" src="https://dj7fdt04hl8tv.cloudfront.net/acm/media/acm-help-support/df70_6018f50f9bd8f6a7b85e8b29_5fc0b763312403b90a4b0876_c.png" width="auto" /></div>
</figure>

<p id="" style="margin-top: 16px; margin-bottom: 16px"><strong id="">STEP 4</strong></p>

<p id="" style="margin-top: 16px; margin-bottom: 16px">Make sure the gold chip is facing down and reinsert it all the way in.</p>

<figure class="w-richtext-figure-type-image w-richtext-align-center" data-rt-align="center" data-rt-type="image" id="">
<div id=""><img height="auto" id="" loading="auto" src="https://dj7fdt04hl8tv.cloudfront.net/acm/media/acm-help-support/df74_6018f50f95454faabdbdbaaf_5fc0b7633124036a6a4b0875_d.png" width="auto" /></div>
</figure>

<p id="" style="margin-top: 16px; margin-bottom: 16px"><strong id="">STEP 5</strong></p>

<p id="" style="margin-top: 16px; margin-bottom: 16px">Switch on the power for your box and make sure that the adapter&#39;s power light is on.</p>

<p id="" style="margin-top: 16px; margin-bottom: 16px">Please wait for 5 minutes.</p>

<figure class="w-richtext-figure-type-image w-richtext-align-center" data-rt-align="center" data-rt-type="image" id="">
<div id=""><img height="auto" id="" loading="auto" src="https://dj7fdt04hl8tv.cloudfront.net/acm/media/acm-help-support/df73_6018f50f19cb531d4aae4ee7_5fc0b7633124033c8d4b0872_e.png" width="auto" /></div>
</figure>

<p id="" style="margin-top: 16px; margin-bottom: 16px"><strong id="">STEP 6</strong></p>

<p id="" style="margin-top: 16px; margin-bottom: 16px">Turn on your box. You should no longer be experiencing this problem. &nbsp; &nbsp;</p>

<figure class="w-richtext-figure-type-image w-richtext-align-center" data-rt-align="center" data-rt-type="image" id="">
<div id=""><img height="auto" id="" loading="auto" src="https://dj7fdt04hl8tv.cloudfront.net/acm/media/acm-help-support/df71_6018f50fca8f60a784baff43_5fc0b763312403024b4b086f_f.png" width="auto" /></div>
</figure>

<p id="" style="margin-top: 16px; margin-bottom: 16px">If issue persist, please submit the issue on our <a href="https://support.astro.com.my/feedback-form"><span style="color:#ff0099"><strong id="">Feedback Form</strong></span></a> with the error details and provide sim card number for assistance.</p>
