On your remote, press the HOME button and the home menu will be displayed on top of your screen.
Navigate to SETTINGS and press “OK”.
Navigate to STB Diagnostics and press “OK”.
Navigate to Network Diagnostics and press "OK" .
Please ensure the Tunes service multicast status is Multicast Up.
If the status is Multicast is Not Available, please reboot the decoder and router before verifying this status.
If issue persists, please submit the issue on our Feedback Form with error details and attach a picture of your Network Diagnostics.