Your TV is displaying This channel is not included in your subscription or We apologise for the service interruption even though your account is active

Step 1: Dial 03-9543 8100 and select your preferred language

Step 2: Key in your 12-digit Astro smartcard number, followed by the # key for Prepaid Balance

Step 3: Select Option 2 for Technical Assistance

Step 4: Select Option 1 “If your TV is displaying "This channel is not included in your subscription" or "We apologise for the service interruption"

Please note:

Leave your decoder on standby as we resume your service.

If the issue persists after 1 hour, call us between 8am to 12am to seek further assistance from our agents.