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  • My negligence has caused a fault in the device(s), are there any penalty fees?
    Kecuaian saya telah menyebabkan kerosakan pada peranti, adakah terdapat sebarang bayaran penalti?
Astro Fibre

My negligence has caused a fault in the device(s), are there any penalty fees?

My negligence has caused a fault in the device(s), are there any penalty fees?

Kecuaian saya telah menyebabkan kerosakan pada peranti, adakah terdapat sebarang bayaran penalti?

Yes, if a device is faulty due to the customer’s negligence, they will be subjected to a penalty fee for each device:

  • WiFi router: RM200
  • Fibre modem: RM500
  • Mesh WiFi: RM200/unit

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Ya, jika peranti yang rosak disebabkan kecuaian pelanggan, anda akan dikenakan bayaran penalti untuk setiap peranti:

  • Router WiFi: RM200
  • Modem Fibre: RM500
  • Mesh WiFi: RM200/unit

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