Huawei HG8240
Huawei HG850A
FIBER HOME
ALCATEL LUCENT
HUAWEI
ZTE

Option 1

1. Please  turn off all devices (Modem and Router). By restarting your modem, you can  isolate the possibility of overloaded processes in the modem, which would  impact its performance.

2. Ensure the fiber cable from  your wall socket and modem is securely connected.

Modem connection with Fiber Cable
Modem connection with Copper Cable

Notes: You might be connected to LAN 1  if backbone is Maxis

Router connection

Technicolor Router

3. Please make sure  the LAN cable is connected properly from router (Port 1-4 - Yellow port) to  PC/Laptop.

4. If the issue persists, submit your  feedback form and attach your modem light indicator picture/video for further  assistance.

Option  2/Option 3/Option 5/Option 6

1. Please  turn off all devices (Modem and Router). By restarting your modem, you can  isolate the possibility of overloaded processes in the modem, which would  impact its performance.    

2. Ensure the fiber cable from  your wall socket and modem is securely connected.

3. Ensure  both cables on the Modem (LAN Port 2) and Router (WAN Port - Red port) are  properly connected.

Modem connection with Fiber Cable
Modem connection with Copper Cable

Notes: You might be connected to LAN 1  if backbone is Maxis

Router connection

Technicolor Router

3. Please make sure  the LAN cable is connected properly from router (Port 1-4 - Yellow port) to  PC/Laptop.

4. Please make sure both cables on Router  (Any Yellow port) and Astro Decoder (Network Port behind decoder) are  properly inserted.

DMT4 (Hybrid mode)
DMT5 (Hybrid mode)
DMT4 (IP mode)
DMT5 (IP mode)

5. Switch on modem  and router and please wait for 2 minutes to stabilise the devices after  reboot.

6. If the issue persists, submit your  feedback form and attach your modem light indicator picture/video for further  assistance.

Option 4

1. Ensure  Modem/Router are connected tightly to the power socket.

2. Try to use another  power socket / power source to eliminate faulty power sockets/power sources  which  could cause the issue.

3. If the issue persists, submit your feedback form for further assistance.