Intermittent internet connection using LAN cable

Looks like there is something wrong with your service connection.

Please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further  assistances.

Please ensure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.

Intermittent  internet connection using Wi-Fi

1. Router Positioning

Most people  underestimate the importance of picking a good spot for a Wi-Fi router. Even  a small shift in positioning could end up being the difference between day  and night.

  i) High vs. Low

     Put the router as high up as possible to extend the broadcasting range of the radio waves. This also       helps clear the router of possible interferences.

  ii) Concrete & Metals

      Make sure your router isn’t blocked by any other objects, especially devices that are electronic. Also,       avoid placing your router in your basement as this area is usually enclosed by a lot of concrete, which       can be almost impossible for Wi-Fi signals to penetrate.

  iii) Distance to Router

      The further away from your router you  get, the weaker the Wi-Fi signal. Therefore, the best option is       to place your router as close to your devices as possible, but this is only practical if you have one main       area where you tend to use your devices.

Otherwise, you should place your  router near the center of your home. After all, Wi-Fi broadcasts in 360 degrees, so it doesn’t make sense to put it at one end of the house.

2. Wireless Interference & Noise

You’ve probably never  noticed but there are wireless signals all around you wherever you go and  they’re passing through you all the time. From where? Electronic devices,  Wi-Fi routers, satellites, cell towers, and more.

Although Wi-Fi is  supposed to be on a different frequency than most of these devices, the  amount of radio noise can still cause interference. Some common causes of interference include:

  i) Microwaves        

  ii) Bluetooth Devices        

  iii) Cordless Phone

3.  Surrounding Wi-Fi signals

A truth of the modern world is that every  household has their own Wi-Fi network, which can cause issues with channel  overlap. This can be somewhat problematic in a townhouse, but is especially  problematic in housing complexes and apartments where there can be many  routers within close proximity.

Which is why it’s important that you pick  a good channel in your router settings. Modern routers can choose channels  for you automatically, but sometimes it’s better to investigate and find the  best channel yourself.

4. Usage

More likely, however, is that the people  on your network — such as friends, roommates, or family members — are  participating in bandwidth-heavy activities like gaming and streaming  Ultrabox/Netflix.

Fortunately, if this is the case, you  can prioritize your own network traffic by enabling Quality of Service in  your router settings.

If the problem  persists, please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.

Please make sure to  attach the required screenshot(s) in ONE file (i.e. Microsoft Word document,  PDF, Image file) before submitting the form.

Quick Info

A Ping Test shows how long it takes for packets to reach host.

A Traceroute Test traces the route of packets to destination host from our server.