Please ensure your Astro subscription comes with access to Disney+ Hotstar. You may visit astro.com.my/disney to learn more about packs with Disney+ Hotstar or to check if your Disney+ Hotstar access is activated.

Upon confirmation that your subscription comes with access to Disney+ Hotstar, if you still see an error screen when logging in to Disney+ Hotstar on your TV with your Ultra box, please call our Customer Contact Centre at 03 9543 3838 for assistance.