Please make sure that:

a. You are logging in with the correct registered Astro ID (email or phone number) and password. If you can’t remember your password, please proceed to use the “forget password” function.

b. You have an Astro ID that is linked to an Astro account. (note: NJOI – linked users will not be able to log into Astro GO)

c. Your Astro account is active and not under suspension.

If the above points have been met, you may try some quick solutions below:

I. Clear the cache on your browser or app.

II. Check if you have the latest version of the browser or app.

III. Log out and log back into the browser or app.

IV. Relaunch the browser or app.

V. Restart your mobile device.

VI. Restart your internet connection.