To request for a move, you may choose to:
1. Self-serve by logging in to MY ACCOUNT and follow the steps below:
Step 1: From MENU OPTIONS, choose Account Summary.
Step 2: Choose the Smartcard and click “RELOCATE”.
Step 3: Fill in the form and click “Proceed”.
Step 4: Confirm the Address and Contact Number, support ticket will be created.
2. Submit your feedback via below link.
Step1: Choose Feedback Type.
- Category: My Astro service is currently unavailable
- Sub Category: Installation/Relocation
Step2: Fill in the form and click “Submit” support ticket.
3. Contact us through one of our platforms found here.