SMS

To check your prepaid balance, please follow the SMS instruction below:

SMS 000<space>12-Digit-Smartcard to 33310</space>

Example:   000 012345678910

Standard telco charges apply. Terms & conditions apply.

Telephone (IVR) Self Service

Step 1: Dial 03-9543 8100 and select your preferred language

Step 2: Key in your 12-digit Astro smartcard number, followed by the # key.

Please Note:

To obtain your 12-digit Astro smartcard number, you may either:

1. Select: Home > Settings > STB diagnostics using your remote control. The 12-digit smartcard number will be shown at the top of the list.

2. Access CH200 on your TV

3. Log on to the Online Self Service

WhatsApp

Step 1: Send Hi to the NJOI Prepaid WhatsApp number at 03-9543 8100

Step 2: Key-in 1 for Credit balance & Top Up

You will find your credit balance and credit expiry in the reply.