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  • Can I make a change in package selection? Is there a penalty, and how will the commitment period be calculated?
    Adakah saya dibenarkan membuat penukaran pakej pilihan? Adakah penalti akan dikenakan dan bagaimana tempoh komitmen dikira?
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Can I make a change in package selection? Is there a penalty, and how will the commitment period be calculated?

Can I make a change in package selection? Is there a penalty, and how will the commitment period be calculated?

Adakah saya dibenarkan membuat penukaran pakej pilihan? Adakah penalti akan dikenakan dan bagaimana tempoh komitmen dikira?

For Residential Astro Pay TV customers: Yes, you are allowed to change your package to the one that best suits your entertainment needs. You may make the following pack changes:  

  1. Pack upgrades
  1. Movement within Entertainment, Movies or Sports (e.g., switching from Sports to Entertainment)
  1. Movement within Premium pack (to a different combination of content)

For these changes, you will remain on same contract duration, or you can choose to change to longer commitment. If you downgrade your packs, you will be charged a cancellation fee for pack, and you can then choose a new contract for the new pack. Kindly note additional contract details for Disney+ Hotstar and Netflix.  

(Please refer to the section “Changes to your Astro Contract” for more details)

‍

Bagi pelanggan Astro TV berbayar: Ya, anda dibenarkan untuk  menukar pakej mengikut mana-mana pakej yang memenuhi citarasa hiburan anda. Anda boleh melakukan perubahan pek seperti berikut:

Naik taraf pek    

Peralihan dalam Entertainment, Movies atau Sports (Contohnya  bertukar dari Sports kepada Entertainment)    

Peralihan dalam pek Premium (kepada kombinasi rancangan berbeza)

Bagi perubahan ini, anda akan kekal dalam tempoh kontrak yang  sama, atau anda boleh pilih untuk tukar ke komitmen yang lebih lama. Jika  anda turun taraf pek anda, anda akan dikenakan caj pembatalan untuk pek  sebelum anda boleh pilih kontrak baharu untuk pek baharu. Sila maklum butiran  kontrak tambahan untuk Disney+ Hotstar dan Netflix.

(Sila rujuk kepada bahagian "Perubahan kepada Kontrak Astro  anda" untuk maklumat lanjut)

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