STEP 1 
Check on the adapter&#39;s power light. 
If the adapter&#39;s power light is ON, please refer to Blank Screen troubleshooting steps <a href="https://support.astro.com.my/question/blank-screen-no-video-blue-screen-no-signal-hd-enabled-box" id="" style="color: #ec008c; text-decoration: underline;">here</a>. 
Otherwise, if the adapter&#39;s power light &nbsp;is OFF, switch off the power for your box.

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<div id=""><img height="auto" id="" loading="auto" src="https://d3riyfoij6hyxp.cloudfront.net/acm/media/acm-help-support/25ac_6018f5234e95eb0371f535dd_5fc0b763312403531c4b0860_e.png" width="auto" /></div>
</figure>

STEP 2 
Ensure power cable is connected tightly. 
Plug in power cable to different power socket and switch on the plug. 
You should no longer be experiencing this &nbsp;problem. 
If issue remains, proceed to STEP 3.

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</figure>

STEP 3 
Try a different power socket to connect the equipment. 
Turn on the power socket and check the adapter&#39;s power light.

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<div id=""><img height="auto" id="" loading="auto" src="https://d3riyfoij6hyxp.cloudfront.net/acm/media/acm-help-support/6cbe_6018f35779563ef545536ddb_5fc0b763312403d9d24b088b_c.png" width="auto" /></div>
</figure>

If there is no light on your power adaptor&#39;s, please submit the issue on our <a href="http://support.astro.com.my/feedback-form">Feedback Form</a> and attach a picture of your smart card number for assistance. 
Please indicate in the form if any lightning strike/thunderstorm/power trip occurred.