Check on the adapter’s power light.

If the adapter's power light is ON, please refer to Blank Screen troubleshooting steps here.

Otherwise, if the adapter's power light  is OFF, switch off the power for your box.


Ensure power cable is connected tightly.

Plug in power cable to different power socket and switch on the plug.

You should no longer be experiencing this  problem.

If issue remains, proceed to STEP 3.


Try a different power socket to connect the equipment.

Turn on the power socket and check the adapter's power light.

If there is no light on your power adaptor's, please submit the issue on our Feedback Form and attach a picture of your smart card number for assistance.

Please indicate in the form if any lightning strike/thunderstorm/power trip occurred.