STEP 1    

Switch off the power for your box and make sure that the adapter’s power light is off.

STEP 2A  

Unplug the HDMI cable from your box and plug it back in securely. Do ensure select the correct TV input.

STEP 2B    

If you are connecting using RCA cable, please unplug the RCA cable from your box and plug it back in securely.

STEP 3  

Switch on the power for your box and make sure that the adapter’s power light is on. Please wait for 5 minutes.

STEP 4    

Turn on your box. You should no longer be experiencing this problem. If issue remain, replace to another HDMI cable.

STEP 5    
If no improvement seen, please submit your feedback form and attach a picture of your smart card number for  assistance.