<p id="" style="margin-top: 16px; margin-bottom: 16px"><strong id="">STEP 1</strong></p>

<p id="" style="margin-top: 16px; margin-bottom: 16px">Switch off the power for your box and make sure that the adapter&#39;s power light is off.</p>

<figure class="w-richtext-figure-type-image w-richtext-align-center" data-rt-align="center" data-rt-type="image" id="">
<div id=""><img height="auto" id="" loading="auto" src="https://d3riyfoij6hyxp.cloudfront.net/acm/media/acm-help-support/07df_6018f52195454f48a3bdbac7_5fc0b76331240340234b0884_a.png" width="auto" /></div>
</figure>

<p id="" style="margin-top: 16px; margin-bottom: 16px"><strong id="">STEP 2A</strong></p>

<p id="" style="margin-top: 16px; margin-bottom: 16px">Unplug the HDMI cable from your box and&nbsp;plug it back in securely. Do select the correct TV input.</p>

<figure class="w-richtext-figure-type-image w-richtext-align-center" data-rt-align="center" data-rt-type="image" id="">
<div id=""><img height="auto" id="" loading="auto" src="https://d3riyfoij6hyxp.cloudfront.net/acm/media/acm-help-support/6367_6018f355197503b021d96cea_5fc0b7633124036d6c4b088c_b.png" width="auto" /></div>
</figure>

<p id="" style="margin-top: 16px; margin-bottom: 16px"><strong id="">STEP 2B</strong></p>

<p id="" style="margin-top: 16px; margin-bottom: 16px">If you are connecting using RCA cable, please unplug the RCA cable from your box and plug it back in securely.</p>

<figure class="w-richtext-figure-type-image w-richtext-align-center" data-rt-align="center" data-rt-type="image" id="">
<div id=""><img height="auto" id="" loading="auto" src="https://d3riyfoij6hyxp.cloudfront.net/acm/media/acm-help-support/6369_6018f356a217267a131d220e_5fc0b7633124039e894b0893_c.png" width="auto" /></div>
</figure>

<p id="" style="margin-top: 16px; margin-bottom: 16px"><strong id="">STEP 3</strong></p>

<p id="" style="margin-top: 16px; margin-bottom: 16px">Switch on the power for your box and make &nbsp;sure that the adapter&#39;s power light is on.</p>

<p id="" style="margin-top: 16px; margin-bottom: 16px">Please wait for 5 minutes.</p>

<figure class="w-richtext-figure-type-image w-richtext-align-center" data-rt-align="center" data-rt-type="image" id="">
<div id=""><img height="auto" id="" loading="auto" src="https://d3riyfoij6hyxp.cloudfront.net/acm/media/acm-help-support/07de_6018f52156aaf4e510570e71_5fc0b76331240320bb4b088d_d.png" width="auto" /></div>
</figure>

<p id="" style="margin-top: 16px; margin-bottom: 16px"><strong id="">STEP 4</strong></p>

<p id="" style="margin-top: 16px; margin-bottom: 16px">Turn on your box. You should no longer be experiencing this problem. If issue remain, replace to another HDMI &nbsp;cable. &nbsp; &nbsp; &nbsp; &nbsp;</p>

<figure class="w-richtext-figure-type-image w-richtext-align-center" data-rt-align="center" data-rt-type="image" id="">
<div id=""><img height="auto" id="" loading="auto" src="https://d3riyfoij6hyxp.cloudfront.net/acm/media/acm-help-support/07e0_6018f521a21726b1c41d25d9_5fc0b76331240349e24b0890_e.png" width="auto" /></div>
</figure>

<p id="" style="margin-top: 16px; margin-bottom: 16px">If no improvement seen, please submit the issue in our <a href="http://support.astro.com.my/feedback-form"><span style="color:#ff0099"><strong id="">Feedback Form</strong></span></a><span style="color:#ff0099"> </span>and attach a picture of your smart card number for assistance.</p>
