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  • Are there any exemptions for the Paper Bill Charge? (i.e. Customer with disabilities, Customers having difficulties accessing electronic statements, senior citizens (age 60 & above) etc.)
    Ada apa-apa pengecualian untuk Caj bil bercetak? (contohnya, pelanggan kelainan upaya, pelanggan yang susah untuk mengakses penyata elektronik, warga tua (berumur 60 tahun ke atas) dll.)
Billing & Payment

Are there any exemptions for the Paper Bill Charge? (i.e. Customer with disabilities, Customers having difficulties accessing electronic statements, senior citizens (age 60 & above) etc.)

Are there any exemptions for the Paper Bill Charge? (i.e. Customer with disabilities, Customers having difficulties accessing electronic statements, senior citizens (age 60 & above) etc.)

Ada apa-apa pengecualian untuk Caj bil bercetak? (contohnya, pelanggan kelainan upaya, pelanggan yang susah untuk mengakses penyata elektronik, warga tua (berumur 60 tahun ke atas) dll.)

This initiative is part of Astro’s “GO GREEN” journey, which was implemented to promote paperless billing and to play our part in protecting the environment. The objective of the Paper Bill Charge is to encourage our customers to opt for e-Billing as their preferred Bill Delivery Method, which is also a more convenient and efficient way to access and manage their bills. Hence, a fixed RM10.00 monthly charge will be applied to all existing and new Astro customers who opt for Paper Bills as their preferred bill delivery method.

Ini  adalah sebahagian daripada inisiatif 'GO GREEN' Astro untuk menggalakkan  pengebilan tanpa kertas. Caj bil bercetak bertujuan menggalakkan pelanggan  memilih e-Bil yang lebih mudah dan efisien untuk menerima bil anda berbanding  bil fizikal. Jadi, caj RM10.00 akan dikenakan ke atas semua pelanggan Astro  yang baharu dan sedia ada yang memilih bil fizikal.

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