<figure class="w-richtext-figure-type-image w-richtext-align-center" data-rt-align="center" data-rt-type="image" id="">
<div id=""><img height="auto" id="" loading="auto" src="https://d3riyfoij6hyxp.cloudfront.net/acm/media/acm-help-support/a426_6018f3980b3a00a471e536bb_5fc0b763312403252c4b08f0_a.png" width="auto" /></div>

<figcaption id="">Huawei HG8240</figcaption>
</figure>

<figure class="w-richtext-figure-type-image w-richtext-align-center" data-rt-align="center" data-rt-type="image" id="">
<div id=""><img height="auto" id="" loading="auto" src="https://d3riyfoij6hyxp.cloudfront.net/acm/media/acm-help-support/d778_6018f399a8d17f53641ef60c_5fc0b76331240358f14b0923_b.png" width="auto" /></div>

<figcaption id="">Huawei HG8240H</figcaption>
</figure>

<figure class="w-richtext-figure-type-image w-richtext-align-center" data-rt-align="center" data-rt-type="image" id="">
<div id=""><img height="auto" id="" loading="auto" src="https://d3riyfoij6hyxp.cloudfront.net/acm/media/acm-help-support/b0ecadff756822bc_5fc0b7633124037b6a4b0924_table-2525201.jpeg" width="auto" /></div>
</figure>

<figure class="w-richtext-figure-type-image w-richtext-align-center" data-rt-align="center" data-rt-type="image" id="">
<div id=""><img height="auto" id="" loading="auto" src="https://d3riyfoij6hyxp.cloudfront.net/acm/media/acm-help-support/d779_6018f39909854d2d87139975_5fc0b76331240333364b092a_c.png" width="auto" /></div>

<figcaption id="">Huawei HG850A</figcaption>
</figure>

<figure class="w-richtext-figure-type-image w-richtext-align-center" data-rt-align="center" data-rt-type="image" id="">
<div id=""><img height="auto" id="" loading="auto" src="https://d3riyfoij6hyxp.cloudfront.net/acm/media/acm-help-support/0b0aa2117f94a84d_5fc0b7633124038fbb4b0925_table-2525202.jpeg" width="auto" /></div>
</figure>

<p id="" style="margin-top: 16px; margin-bottom: 16px"><strong id="">Option 1</strong></p>

<ol>
	<li style="margin-top: 16px; margin-bottom: 16px;">Please turn off all devices (Modem and Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would impact its performance.</li>
	<li id="" style="margin-top: 16px; margin-bottom: 16px;">Ensure both cables on Modem (LAN Port 1) and Router (Internet Port) are properly connected.</li>
</ol>

<p id="" style="margin-top: 16px; margin-bottom: 16px"><br />
Modem connection</p>

<figure class="w-richtext-figure-type-image w-richtext-align-center" data-rt-align="center" data-rt-type="image" id="">
<div id=""><img height="auto" id="" loading="auto" src="https://d3riyfoij6hyxp.cloudfront.net/acm/media/acm-help-support/b113_6018f3999614ec0c7785d2e5_5fc0b763312403a2bc4b092d_m.png" width="auto" /></div>
</figure>

<p id="" style="margin-top: 16px; margin-bottom: 16px">Router connection</p>

<figure class="w-richtext-figure-type-image w-richtext-align-center" data-rt-align="center" data-rt-type="image" id="">
<div id=""><img height="auto" id="" loading="auto" src="https://d3riyfoij6hyxp.cloudfront.net/acm/media/acm-help-support/d77c_6018f39979563e1fee536e50_5fc0b76331240367824b092b_e.png" width="auto" /></div>

<figcaption id="">Cisco router</figcaption>
</figure>

<figure class="w-richtext-figure-type-image w-richtext-align-center" data-rt-align="center" data-rt-type="image" id="">
<div id=""><img height="auto" id="" loading="auto" src="https://d3riyfoij6hyxp.cloudfront.net/acm/media/acm-help-support/d77e_6018f39a0b0aa2653a94a84c_5fc0b763312403f6364b0929_i.png" width="auto" /></div>

<figcaption id="">ZTE router</figcaption>
</figure>

<p id="" style="margin-top: 16px; margin-bottom: 16px"><br />
3. Please make sure&nbsp;the LAN cable is connected properly from router (Port 1-4 - LAN &nbsp;port) to PC/Laptop.</p>

<p id="" style="margin-top: 16px; margin-bottom: 16px"><br />
4. If you have change the password in <strong id="">Selfcare Time portal</strong> recently, please change the router configuration follows the new password made in &nbsp;Selfcare, but if you didn&#39;t make any changes, please go to Step 5.</p>

<p id="" style="margin-top: 16px; margin-bottom: 16px"><br />
5. If the issue persists, submit your&nbsp;<a href="https://support.astro.com.my/feedback-form">feedback form</a> and attach your modem light indicator picture/video for further assistance.<br />
&nbsp;</p>

<p id="" style="margin-top: 16px; margin-bottom: 16px"><strong id="">Option 2 / Option 3</strong></p>

<p id="" style="margin-top: 16px; margin-bottom: 16px">1. Please turn off all devices (Modem and Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would impact its performance.</p>

<p id="" style="margin-top: 16px; margin-bottom: 16px"><br />
2. Gently remove fiber optic cable and &nbsp;blow / wipe the tip of the fibre cable. This is to clean up the cable in &nbsp;order to avoid any interferences.</p>

<p id="" style="margin-top: 16px; margin-bottom: 16px"><br />
3. Re-insert the fiber cable to the &nbsp;optical port behind the modem.</p>

<p id="" style="margin-top: 16px; margin-bottom: 16px"><br />
4. Ensure both cables on Modem (LAN Port 1) and Router (Internet Port) are properly connected.</p>

<p id="" style="margin-top: 16px; margin-bottom: 16px">&nbsp;</p>

<p id="" style="margin-top: 16px; margin-bottom: 16px">Modem Connection</p>

<figure class="w-richtext-figure-type-image w-richtext-align-center" data-rt-align="center" data-rt-type="image" id="">
<div id=""><img height="auto" id="" loading="auto" src="https://dj7fdt04hl8tv.cloudfront.net/acm/media/acm-help-support/62f33f621470937ec768b113_6018f3999614ec0c7785d2e5_5fc0b763312403a2bc4b092d_m.png" width="auto" /></div>
</figure>

<p id="" style="margin-top: 16px; margin-bottom: 16px">Router Connection</p>

<figure class="w-richtext-figure-type-image w-richtext-align-center" data-rt-align="center" data-rt-type="image" id="">
<div id=""><img height="auto" id="" loading="auto" src="https://dj7fdt04hl8tv.cloudfront.net/acm/media/acm-help-support/62f33f62562f47545d70d77c_6018f39979563e1fee536e50_5fc0b76331240367824b092b_e.png" width="auto" /></div>

<figcaption id="">Cisco router</figcaption>
</figure>

<figure class="w-richtext-figure-type-image w-richtext-align-center" data-rt-align="center" data-rt-type="image" id="">
<div id=""><img height="auto" id="" loading="auto" src="https://dj7fdt04hl8tv.cloudfront.net/acm/media/acm-help-support/62f33f62562f475e0370d77e_6018f39a0b0aa2653a94a84c_5fc0b763312403f6364b0929_i.png" width="auto" /></div>

<figcaption id="">ZTE router</figcaption>
</figure>

<p id="" style="margin-top: 16px; margin-bottom: 16px">5. &nbsp;Make Sure both cables on Modem (LAN Port 4 /LAN Port 3 for second decoder) and Astro Decoder (Network Port) are properly inserted.</p>

<figure class="w-richtext-figure-type-image w-richtext-align-center" data-rt-align="center" data-rt-type="image" id="">
<div id=""><img height="auto" id="" loading="auto" src="https://d3riyfoij6hyxp.cloudfront.net/acm/media/acm-help-support/77d_6018f39a2305aa3a0ae84d3f_5fc0b76331240356034b092c_j.jpeg" width="auto" /></div>

<figcaption id="">DMT4 (IP mode)</figcaption>
</figure>

<figure class="w-richtext-figure-type-image w-richtext-align-center" data-rt-align="center" data-rt-type="image" id="">
<div id=""><img height="auto" id="" loading="auto" src="https://d3riyfoij6hyxp.cloudfront.net/acm/media/acm-help-support/77f_6018f39aa8a9e0b4cd505597_5fc0b76331240341264b0928_k.jpeg" width="auto" /></div>

<figcaption id="">DMT5 (IP &nbsp;mode)</figcaption>
</figure>

<p id="" style="margin-top: 16px; margin-bottom: 16px">6. Switch on modem and router and please wait for 2 minutes to stabilise the devices after &nbsp;reboot.</p>

<p id="" style="margin-top: 16px; margin-bottom: 16px">5. If the issue persists, submit your <a href="https://support.astro.com.my/feedback-form" style="color: rgb(236, 0, 140); text-decoration: underline;">feedback form</a> and attach your modem light indicator picture/video for further assistance.<br />
<br />
<br />
<strong id="">Option 4</strong></p>

<p id="" style="margin-top: 16px; margin-bottom: 16px">1. Ensure Modem/Router are connected tightly to the power socket.</p>

<figure class="w-richtext-figure-type-image w-richtext-align-center" data-rt-align="center" data-rt-type="image" id="">
<div id=""><img height="auto" id="" loading="auto" src="https://d3riyfoij6hyxp.cloudfront.net/acm/media/acm-help-support/73e_6018f36b31a684c2662040da_5fc0b76331240307de4b091e_a.jpeg" width="auto" /></div>
</figure>

<p id="" style="margin-top: 16px; margin-bottom: 16px">2. Try to use another power socket / power source to eliminate faulty power sockets/ power sources which &nbsp;could cause the issue.</p>

<p id="" style="margin-top: 16px; margin-bottom: 16px"><br />
3. If the issue persists, submit your <a href="https://support.astro.com.my/feedback-form" style="color: rgb(236, 0, 140); text-decoration: underline;">feedback form</a>&nbsp;for further assistance.</p>

<p id="" style="margin-top: 16px; margin-bottom: 16px"><br />
<strong id="">Option 5</strong></p>

<p id="" style="margin-top: 16px; margin-bottom: 16px">1. Please ensure LAN cable is directly connected to modem port LAN 1.</p>

<figure class="w-richtext-figure-type-image w-richtext-align-center" data-rt-align="center" data-rt-type="image" id="">
<div id=""><img height="auto" id="" loading="auto" src="https://dj7fdt04hl8tv.cloudfront.net/acm/media/acm-help-support/62f33f621470937ec768b113_6018f3999614ec0c7785d2e5_5fc0b763312403a2bc4b092d_m.png" width="auto" /></div>
</figure>

<p id="" style="margin-top: 16px; margin-bottom: 16px">2. Please use different LAN port if LAN 1 port is still off / not working.</p>

<p id="" style="margin-top: 16px; margin-bottom: 16px"><br />
3. If the issue persists, submit your <a href="https://support.astro.com.my/feedback-form" style="color: rgb(236, 0, 140); text-decoration: underline;">feedback form</a> for further assistance.</p>
