Technical Help

Technical Help

Find out more about technical charges, technician visit and more.

Technical Troubleshooting - HD enabled Box

Technical Troubleshooting - Ultra Box / Ulti Box

User Guide - HD enabled Box

User Guide - Ultra Box / Ulti Box

General Technical Enquiries

Check future recording - HD enabled Box

Check IP Diagnostics - HD enabled Box

Check physical smart card number and serial number from box - HD enabled Box

Change digital audio settings - HD enabled Box

Check LNB type - HD enabled Box

Restore factory settings - HD enabled Box

Refresh Box setting (Clear NVRAM) - HD enabled Box

Perform Pause function on Live program - Ultra Box

Check signal level - HD enabled Box

Change audio delay - Ultra Box / Ulti Box

Service Currently Not Available (SCNA) - Ultra Box / Ulti Box

Service Currently Not Available (SCNA) - HD enabled Box

Tell me more about Astro’s After-Sales Service fees.

Change auto standby setting - HD enabled Box

Change menu language - Ultra Box / Ulti Box

Network Connection Not Available (NCNA) - Ultra Box / Ulti Box

Network Connection Not Available (NCNA) - HD enabled Box

What are the types of After-Sales Services that is available and what is the difference between Express, Same Day & Regular Service?

Change & check the resolution setting - HD enabled Box

Change audio language - Ultra Box / Ulti Box

PVR functionality not available - HD enabled Box

Can I reschedule the technical visit appointment?

Change TV display setting - HD enabled Box

Change subtitles language - Ultra Box / Ulti Box

Non Astro SIM Card has been inserted. Please insert the correct Astro SIM Card with the chip facing down. (CA 25)

Please ensure that your Astro Smart Card is fully inserted (S1) - HD enabled Box

Does the Express/Same day/Regular After-Sales Service apply to customers nationwide?

Change menu language and subtitles - HD enabled Box

Change master PIN - Ultra Box / Ulti Box

Please insert the correct Astro SIM Card with the arrow facing down. (CA 2)

Please insert the correct Astro Smart Card with the arrow facing up (S2) - HD enabled Box

Does the Express/Same day/Regular after-sales service fee apply to all types of boxes?

Check HDMI connection status from STB Diagnostics page - HD enabled Box

Change standby mode - Ultra Box / Ulti Box

You have inserted the wrong smart card. Please insert the correct Smart Card (S14) - HD enabled Box

Check smart card status from STB Diagnostics - HD enabled Box

Change TV settings - Ultra Box / Ulti Box

Ultra Box / Ulti Box No Power

Box No Power - HD enabled Box

Connect to new Wi-Fi connection - HD enabled Box

Change video resolution settings - Ultra Box/ Ulti Box

Blank screen after change resolution - Ultra Box

Blank Screen / No Video / Blue Screen / No Signal - HD enabled Box

Refresh box setting (Clear NVRAM) - Ultra Box / Ulti Box

New Installation setting - HD enabled Box

Connect to new Wi-Fi connection - Ultra Box / Ulti Box

Ultra Box / Ulti Box Blank screen

Box hang at channel - HD enabled Box

Restore factory settings - Ultra Box / Ulti Box

How do I find my ticket status?

How long will it be before I am able to enjoy my new package(s)?

Run network diagnostics - Ultra Box / Ulti Box

How long will it be before I am able to enjoy my new service upgrade(s)?

Run test connection - Ultra Box / Ulti Box

How do I view my current subscription/the channels and packages that I currently am subscribed to?

Change transponder settings - Ultra Box / Ulti Box

Set HDMI audio - Ultra Box / Ulti Box

Set Parental Control - Ultra Box / Ulti Box

Set S/PDIF Audio - Ultra Box / Ulti Box

Set TV to sync to Astro remote control - Ultra Box / Ulti Box

Satellite Diagnostics - Ultra Box / Ulti Box

View STB Diagnostics - General Diagnostics (Ultra Box / Ulti Box)

View STB Diagnostics - Advanced Diagnostics (Ultra Box / Ulti Box)

View STB Diagnostics - Network Diagnostics (Ultra Box / Ulti Box)

View STB Diagnostics - Household Diagnostics (Ultra Box / Ulti Box)

Add channel to favourite list - Ultra Box / Ulti Box

Remove channel from favourite list - Ultra Box / Ulti Box

Lock channel - Ultra Box / Ulti Box

Unlock channel - Ultra Box / Ulti Box

Installation Setup (Satellite Mode) - Ultra Box / Ulti Box

I can’t connect my Ultra Plug & Play Box to Wi-Fi. What should I do to fix this?