Technical Help

Technical Help

Bantuan Teknikal

Find out more about technical charges, technician visit and more.
Ketahui lebih lanjut tentang caj teknikal, lawatan juruteknik dan banyak lagi.

General Technical Enquiries

Pertanyaan Teknikal Am

Technical Troubleshooting - HD enabled Box

Penyelesaian Masalah Teknikal - Box Berdefinisi Tinggi (HD)

Technical Troubleshooting - Ultra Box / Ulti Box

Penyelesaian Masalah Teknikal - Ultra Box / Ulti Box

User Guide - HD enabled Box

Panduan Pengguna - Box Berdefinisi Tinggi (HD)

User Guide - Ultra Box / Ulti Box

Panduan Pengguna - Ultra Box / Ulti Box

Check future recording - HD enabled Box

Semak tempahan rakaman - Box berdefinisi tinggi (HD)

Refresh Box setting (Clear NVRAM) - HD enabled Box

Muat semula tetapan dekoder (Kosongkan NVRAM) - Box berdefinisi tinggi (HD)

Change digital audio settings - HD enabled Box

Change digital audio settings - HD enabled Box

Restore factory settings - HD enabled Box

Kembalikan tetapan asal - Box berdefinisi tinggi (HD)

Check IP Diagnostics - HD enabled Box

Semak "IP Diagnostics" - Box Berdefinisi tinggi (HD)

Check physical smart card number and serial number from box - HD enabled Box

Semak nombor kad pintar fizikal dan nombor siri pada dekoder - Box berdefinisi tinggi (HD)

Check LNB type - HD enabled Box

Semak "Type LNB" - Box berdefinisi tinggi (HD)

Perform Pause function on Live program - Ultra Box

Lakukan fungsi "Pause" pada siaran langsung - Ultra Box

Check signal level - HD enabled Box

Semak tahap signal - Box berdefinisi tinggi (HD)

Tell me more about Astro’s After-Sales Service fees.

Beritahu saya lebih lanjut tentang caj Perkhidmatan Selepas Jualan Astro.

Service Currently Not Available (SCNA) - HD enabled Box

Perkhidmatan Tergendala sebentar (SCNA) - Box berdefinisi tinggi (HD)

Service Currently Not Available (SCNA) - Ultra Box / Ulti Box

Perkhidmatan tergendala sebentar (SCNA) - Ultra Box / Ulti Box

Change audio delay - Ultra Box / Ulti Box

Ubah Audio Delay - Ultra Box / Ulti Box

Change auto standby setting - HD enabled Box

Ubah tetapan standby automatik - Box berdefinisi tinggi (HD)

Network Connection Not Available (NCNA) - HD enabled Box

Tiada Sambungan Rangkaian (NCNA) - Box berdefinisi tinggi (HD)

Change menu language - Ultra Box / Ulti Box

Ubah Menu Language - Ultra Box / Ulti Box

What are the types of After-Sales Services that is available and what is the difference between Express, Same Day & Regular Service?

Apakah jenis Perkhidmatan Selepas Jualan yang tersedia dan apakah perbezaan antara Perkhidmatan Ekspres, Hari Sama & Biasa?

Network Connection Not Available (NCNA) - Ultra Box / Ulti Box

Tiada Sambungan Rangkaian (NCNA) - Ultra Box / Ulti Box

Can I reschedule the technical visit appointment?

Boleh saya jadualkan semula temujanji lawatan teknikal?

PVR functionality not available - HD enabled Box

Fungsi PVR tidak disediakan - Box berdefinisi tinggi (HD)

Change & check the resolution setting - HD enabled Box

Ubah & semak tetapan resolusi - Box berdefinisi tinggi (HD)

Change audio language - Ultra Box / Ulti Box

Ubah Audio Language - Ultra Box / Ulti Box

Change TV display setting - HD enabled Box

Ubah tetapan paparan TV - Box berdefinisi tinggi (HD)

Change subtitles language - Ultra Box / Ulti Box

Ubah Subtitles Language - Ultra Box / Ulti Box

Non Astro SIM Card has been inserted. Please insert the correct Astro SIM Card with the chip facing down. (CA 25)

Kad SIM Astro yang salah telah dimasukkan. Sila masukkan Kad SIM Astro yang betul dengan cip menghala ke bawah. (CA 25)

Does the Express/Same day/Regular After-Sales Service apply to customers nationwide?

Adakah perkhidmatan selepas jualan Ekspres/Hari Sama/Biasa tersedia untuk pelanggan di seluruh negara?

Please ensure that your Astro Smart Card is fully inserted (S1) - HD enabled Box

Sila pastikan Kad Pintar Astro anda dimasukkan sepenuhnya (S1) - Box berdefinisi tinggi (HD)

Please insert the correct Astro SIM Card with the arrow facing down. (CA 2)

Sila masukkan Kad SIM Astro dengan betul, dengan anak panah menghala ke bawah. (CA 2)

Change master PIN - Ultra Box / Ulti Box

Change master PIN - Ultra Box / Ulti Box

Change menu language and subtitles - HD enabled Box

Ubah menu bahasa dan sari kata - Box berdefinisi tinggi (HD)

Does the Express/Same day/Regular after-sales service fee apply to all types of boxes?

Adakah bayaran perkhidmatan selepas jualan Ekspres/Hari Sama/Biasa tersedia untuk semua jenis Box?

Please insert the correct Astro Smart Card with the arrow facing up (S2) - HD enabled Box

Sila masukkan Kad SIM Astro dengan betul, dengan anak panah menghala ke atas (S2) - Box berdefinisi tinggi (HD)

You have inserted the wrong smart card. Please insert the correct Smart Card (S14) - HD enabled Box

You have inserted the wrong smart card. Please insert the correct Smart Card (S14) - HD enabled Box

Check HDMI connection status from STB Diagnostics page - HD enabled Box

Semak status sambungan HDMI di halaman "STB Diagnostics" - Box berdefinisi tinggi (HD)

Change standby mode - Ultra Box / Ulti Box

Ubah Mod Standby - Ultra Box / Ulti Box

Check smart card status from STB Diagnostics - HD enabled Box

Semak status kad pintar di "STB Diagnostics" - Box berdefinisi tinggi (HD)

Change TV settings - Ultra Box / Ulti Box

Ubah tetapan TV - Ultra Box / Ulti Box

Ultra Box / Ulti Box No Power

Ulti Box / Ultra Box Tidak Menyala

Box No Power - HD enabled Box

Box Tidak Menyala - Box berdefinisi tinggi (HD)

Connect to new Wi-Fi connection - HD enabled Box

Sambung ke sanbungan Wi-Fi baharu - Box berdefinisi tinggi (HD)

Refresh box setting (Clear NVRAM) - Ultra Box / Ulti Box

Muat semula tetapan dekoder (Kosongkan NVRAM) - Ultra Box / Ulti Box

Blank Screen / No Video / Blue Screen / No Signal - HD enabled Box

Tiada Paparan / Tiada Video / Paparan Biru / Tiada Signal - Box Berdefinisi Tinggi (HD)

Blank screen after change resolution - Ultra Box

Tiada Paparan selepas menukar resolusi - Ultra Box

Change video resolution settings - Ultra Box/ Ulti Box

Ubah tetapan resolusi video - Ultra Box / Ulti Box

New Installation setting - HD enabled Box

Tetapan Pemasangan Baharu - Box berdefinisi tinggi (HD)

Ultra Box / Ulti Box Blank screen

Tiada Paparan Ulti Box / Ultra Box

Box hang at channel - HD enabled Box

Box tergendala di saluran - Box berdefinisi tinggi (HD)

Connect to new Wi-Fi connection - Ultra Box / Ulti Box

Sambungan semula Wi-Fi baharu - Ultra Box / Ulti Box

Restore factory settings - Ultra Box / Ulti Box

Kembali kepada tetapan asal - Ultra Box / Ulti Box

How do I find my ticket status?

Bagaimana caranya untuk saya dapatkan status tiket saya?

How long will it be before I am able to enjoy my new package(s)?

Berapa lama tempoh saya perlu tunggu untuk menikmati pakej baharu saya?

Run network diagnostics - Ultra Box / Ulti Box

Run network diagnostics - Ultra Box / Ulti Box

Run test connection - Ultra Box / Ulti Box

Run test connection - Ultra Box / Ulti Box

How long will it be before I am able to enjoy my new service upgrade(s)?

Berapa lama tempoh saya perlu tunggu untuk menikmati perkhidmatan baharu saya yang sudah dinaik taraf?

Change transponder settings - Ultra Box / Ulti Box

Ubah tetapan transponder - Ultra Box / Ulti Box

How do I view my current subscription/the channels and packages that I currently am subscribed to?

Bagaimana cara untuk melihat langganan atau saluran dan pakej langganan semasa saya?

Set HDMI audio - Ultra Box / Ulti Box

Tetapkan audio HDMI - Ultra Box / Ulti Box

Set Parental Control - Ultra Box / Ulti Box

Tetapkan Kawalan Ibu Bapa - Ultra Box / Ulti Box

Set S/PDIF Audio - Ultra Box / Ulti Box

Tetapkan Audio S/PDIF - Ultra Box / Ulti Box

Set TV to sync to Astro remote control - Ultra Box / Ulti Box

Tetapkan TV untuk selaras dengan alat kawalan jauh Astro - Ultra Box / Ulti Box

Satellite Diagnostics - Ultra Box / Ulti Box

Satellite Diagnostics - Ultra Box / Ulti Box

View STB Diagnostics - General Diagnostics (Ultra Box / Ulti Box)

Akses STB Diagnostics - General Diagnostics (Ultra Box / Ulti Box)

View STB Diagnostics - Advanced Diagnostics (Ultra Box / Ulti Box)

Akses "STB Diagnostics" - Advanced Diagnostics (Ultra Box / Ulti Box)

View STB Diagnostics - Network Diagnostics (Ultra Box / Ulti Box)

Akses STB Diagnostics - Network Diagnostics (Ultra Box / Ulti Box)

View STB Diagnostics - Household Diagnostics (Ultra Box / Ulti Box)

Akses STB Diagnostics - Household Diagnostics (Ultra Box / Ulti Box)

Add channel to favourite list - Ultra Box / Ulti Box

Tambah saluran kepada senarai kegemaran anda - Ultra Box / Ulti Box

Remove channel from favourite list - Ultra Box / Ulti Box

Keluarkan saluran daripada senarai kegemaran - Ultra Box / Ulti Box

Lock channel - Ultra Box / Ulti Box

Halang Saluran - Ultra Box / Ulti Box

Unlock channel - Ultra Box / Ulti Box

Buka saluran - Ultra Box / Ulti Box

Installation Setup (Satellite Mode) - Ultra Box / Ulti Box

Penyediaan Pemasangan (Mod Satelit) - Ultra Box / Ulti Box

I can’t connect my Ultra Plug & Play Box to Wi-Fi. What should I do to fix this?

Saya tidak dapat menyambungkan Ultra Plug & Play Box saya kepada Wi-Fi. Apakah yang perlu saya lakukan untuk membetulkannya?