Products & Services

Products & Services

Find out other exciting Astro products & services.

Pay-Per-View (PPV)

Multiroom

On Demand

Personal Video Recorder (PVR)

High Definition (HD)

Interactive Voice Response (IVR)

Short Message Service (SMS)

Ultra Box

Ulti Box

Disney+ Hotstar

Plug & Play

Netflix (Coming Soon)

What is Astro Channel 200?

What is High Definition (HD)?

What is the Pay-Per-View (PPV)?

What is Astro Multiroom?

What is Ultra Box?

How do NJOI customers access the options available in the telephony (IVR) system?

How do I unsubscribe from NJOI SMS marketing?

What is Personal Video Recorder (PVR)?

What is on demand?

What is Ulti Box?

Where can I get more information about the one-time bill adjustment?

When is this service available on Astro?

What is Ultra Plug & Play Box?

What is Disney+ Hotstar and how can I enjoy this on Astro?

What can I do via SMS?

How do I access Astro Channel 200?

Am I able to enjoy HD viewing?

How can I purchase PPV event(s)?

What can I enjoy with Astro Multiroom service?

What is 4K UHD? Tell me about the UHD content available with the Ultra Box.

Can I get PVR box?

What NJOI self-service transactions can be performed over the phone?

How do I get additional movies with on demand?

Can I watch 4K UHD programmes on the Ulti Box?

Who can access Disney+ Hotstar?

As part of this partnership what Netflix plan will be available?

How do I get the Ultra Plug & Play Box?

How do I check my account balance?

Why is there a requirement to enter a 10-digit account number?

Are there any extra charges if I were to use Astro Channel 200?

How do I subscribe to HD channels?

Can I purchase PPV events?

Do I need to have a minimum primary subscription in order for me to sign up for Astro Multiroom?

Am I eligible for the Ultra Box?

What is the contract period of the PVR box?

Will I be charged for on demand?

Am I eligible for the Ulti Box?

How to access Disney+ Hotstar with my Astro subscription?

Will I be able to access Netflix on TV from my Astro Box?

What is the recommended internet speed for the Ultra Plug & Play Box?

Are there any extra charges to my credit card when making payments?

What self-service transactions can be performed over the phone?

What can I do via Astro Channel 200?

Where do I view my HD channels?

I would like to purchase a PPV bundle that consists of multiple channels but some of the channels are already part of my subscription. Can I get the combo at a discounted rate?

Why is the 50% Multiroom offer no longer available?

Is there a minimum subscription fee in order for me to maintain my PVR box?

Am I able to subscribe?

How much is the installation fee for the Ulti Box?

I do not have an Astro ID. How do I get one?

Do I have to pay an installation fee for the Ultra Plug & Play Box?

How do I reconnect my account?

Why is the option to ‘Reconnect’ unavailable in the IVR?

How do I subscribe to additional packages and/or value bundles?

Will I be charged for this service?

How will I be charged for my PPV purchases?

I am currently on the old Multiroom pricing. Will I be automatically switched to the new pricing?

I already have Ultra Box. How do I use all the new features?

Is there a recording fee attached to the PVR?

What internet speeds do I need to stream On Demand?

Is Disney+ Hotstar available on Astro GO?

Can I request for an installer to install my Ultra Plug & Play Box?

Why am I not receiving a payment reminder?

Why can’t I key in a specific amount for card payments

I have multiple set-top box, does the additional package apply to all set-top box?

Can I record Pay-Per-View events?

Is Astro Multiroom service available on NJOI?

Can the PVR service fee be added as an ala-carte?

Where and how can I access On Demand?

I already have the Ulti Box. How do I use all the new features?

Where can I get more information about Disney+ Hotstar?

Where can I get more information or sign up for the Ultra Box?

Why am I being charged a fee as I’m installing it on my own?

What telco service providers are compatible with the SMS account balance service?

Can I preview the packages offered on Astro Channel 200?

Can I stream PPV events on Astro GO?

Will there be an installation fee for Multiroom service?

Does the PVR come with a warranty?

Where can I get more information or sign up for the Ulti Box?

How do I pay for the Ultra Plug & Play Box activation fee?

How do I request for a service upgrade?

I purchased the PPV pass but I have changed my mind. Can I cancel my order?

I want to unsubscribe from the Multiroom service. Will there be any penalty for this?

How do I connect my PVR to Wi-Fi to access On Demand?

I’ll be moving to a new home after activating the Ultra Plug & Play Box, do I need to pay the activation fee again?

What type of decoder can I get with Multiroom?

Is my PPV purchase transferable to another Astro account?

Why are some shows/channels unavailable on my Ultra Plug & Play Box even though they are part of my subscription?

Where can I get more information about Multiroom?

Are these PPV purchases subject to Service Tax?

Do I get a rebate for the channels I’m unable to watch with the Ultra Plug & Play Box?

How do I know if I have successfully subscribed to the Astro subscription pack with Ultra Plug & Play Box?

How do I receive the Ultra Plug & Play Box and Astro SIM card?

How do I track my delivery status?

What should I do if I have yet to receive my Ultra Plug & Play Box?

What should I do once I have received both my Ultra Plug & Play Box and Astro SIM card?

Can I cancel my Ultra Plug & Play Box subscription if I have received my Ultra Plug & Play Box and Astro SIM card?

What should I do if I am unable to activate my Ultra Plug & Play Box?

What should I do if the Ultra Plug & Play Box/Astro SIM card is faulty?

What do I do if I have technical issues with the Ultra Plug & Play Box?