Other Products & Services

Other Products & Services

For existing customers, find out about our previous products and services (before 9 November 2021).

Astro GO

Multiroom (Astro Box)

Video On Demand

Personal Video Recorder (PVR)

High Definition (HD)

Ultra Box

Ulti Box

Disney+ Hotstar

Plug & Play

Astro First and Astro Best

Account Verification (eKYC)

Multiroom (Smart TV)

What is this account verification (eKYC)?

What happens during the eKYC verification process? What do I need to do?

How secure is my data that is processed in eKYC?

What are the benefits of performing the eKYC verification?

Is the eKYC verification mandatory? Is there an alternative to eKYC?

At which stage will I be required to perform the eKYC verification process?

What should I have ready before performing the eKYC verification?

How long does it take to complete the eKYC verification process?

Can I perform eKYC verification on behalf of another person, e.g: my parents or spouse, in their absence?

How long do I have to complete my eKYC verification?

What can I do if I have missed the 3 days window period to complete eKYC verification?

Why am I getting ID incorrect / ID not clear when trying to complete my eKYC?

What are the recommended browsers to perform eKYC?

What is Astro Multiroom?

What is Ultra Box?

What is Personal Video Recorder (PVR)?

What is Video On Demand?

What is Ulti Box?

What is Disney+ Hotstar and how can I enjoy this on Astro?

Where can I get more information about the one-time bill adjustment?

What is the Plug & Play Box?

What is Astro First and Astro Best?

What is Astro GO?

Cessation of Pay-Per-View (PPV) on CH200

What is Multiroom (Smart TV)?

What can I enjoy with my Multiroom (Astro Box) service?

What is 4K UHD? Tell me about the UHD content available with the Ultra Box.

Can I get PVR box?

How do I get additional movies with Video On Demand?

Can I watch 4K UHD programmes on the Ulti Box?

How do I get the Ultra Plug & Play Box?

Are Astro First and Astro Best channels free to customer?

Where is Astro GO available in?

Why is Astro ceasing the PPV daily passes on CH200?

What are the Smart TV models supported by Multiroom (Smart TV)?

How can I access Disney+ Hotstar?

What is High Definition (HD)?

Do I need to have a primary subscription in order for me to sign up for Multiroom (Astro Box)?

Am I eligible for the Ultra Box?

What is the contract period of the PVR box?

Will I be charged for Video On Demand?

Am I eligible for the Ulti Box?

What is the recommended internet speed for the Ultra Plug & Play Box?

How do I purchase Astro First and Astro Best movies/series?

Can I use Astro GO without an Astro subscription?

I purchased a PPV daily pass before 8 October, what will happen to my entitlement?

What is the minimum internet speed required to enjoy streaming on the Smart TV?

Who can access Disney+ Hotstar on the Ultra box?

Why is the 50% Multiroom offer no longer available?

Is there a minimum subscription fee in order for me to maintain my PVR box?

Am I able to subscribe for Video On Demand?

How much is the installation fee for the Ulti Box?

I do not have an Astro ID. How do I get one?

Do I have to pay an installation fee for the Plug & Play Box?

Do I have to pay extra to use Astro GO?

Why have I not been informed on this PPV CH200 cessation?

How many Multiroom (Smart TV) can I subscribe?

Are there any offers if I sign up for Disney+ Hotstar on Astro now?

I am currently on the old Multiroom pricing. Will I be automatically switched to the new pricing?

I already have Ultra Box. How do I use all the new features?

Is there a recording fee attached to the PVR?

What internet speeds do I need to stream Video On Demand?

Is Disney+ Hotstar available on Astro GO?

Can I request for an installer to install my Plug & Play Box?

How do I access Astro GO?

Are there any plans to bring back the PPV daily passes on CH200 in the future?

How do I activate my Disney+ Hotstar access with my Astro subscription?

Is Astro Multiroom service available on NJOI?

Can the PVR service fee be added as an ala-carte?

Where and how can I access Video On Demand?

I already have the Ulti Box. How do I use all the new features?

Where can I get more information about Disney+ Hotstar?

Where can I get more information or sign up for the Ultra Box?

Why am I being charged a fee as I’m installing it on my own?

What is an Astro ID?

Where can I get more information?

Does the Multiroom (Smart TV) subscription comes with contract?

How do I access Disney+ Hotstar app on the Ultra box?

Does the PVR come with a warranty?

Where can I get more information or sign up for the Ulti Box?

How do I pay for the Plug & Play Box activation fee?

How many devices can I register to Astro GO with one (1) Astro ID?

Is there any penalty fee or switching fee if I decided to cancel my Multiroom (Smart TV)?

How do I create Astro ID?

I have logged in to Disney+ Hotstar with my mobile number on my browser but I see an error screen on my TV (Ultra box).

I didn't get the OTP to activate Disney+ Hotstar on my mobile.

I want to unsubscribe from the Multiroom (Astro Box). Will there be any penalty for this?

How do I connect my PVR to Wi-Fi to access Video On Demand?

I’ll be moving to a new home after activating the Plug & Play Box, do I need to pay the activation fee again?

How many devices can I stream concurrently on Astro GO?

Am I able to access to all the same channels and apps via Multiroom (Smart TV) as per my primary subscription?

I need further support for my access to Disney+ Hotstar.

What are the different ways I can subscribe to Multiroom?

Why are some shows/channels unavailable on my Plug & Play Box even though they are part of my subscription?

How to change my 4-digit PIN on Astro GO?

Does the Multiroom (Smart TV) utilise one (1) of my Astro GO concurrency?

Why should I subscribe to Disney+ Hotstar with Astro instead of going directly on the app?

Where can I get more information about Multiroom?

Are these PPV purchases subject to Service Tax?

Do I get a rebate for the channels I’m unable to watch with the Plug & Play Box?