Other Products & Services

Other Products & Services

For existing customers, find out about our previous products and services (before 9 November 2021).

Astro GO

Multiroom

Video On Demand

Personal Video Recorder (PVR)

High Definition (HD)

Ultra Box

Ulti Box

Disney+ Hotstar

Plug & Play

Astro First and Astro Best

Broadband

Am I able to enjoy HD viewing?

What is Astro Multiroom?

What is Ultra Box?

What is Personal Video Recorder (PVR)?

What is Video On Demand?

I’m an existing/new Astro IPTV customer. Can I upgrade to Ultra Box?

What is the difference between Astro & Broadband and Internet Protocol TV (IPTV)?

What is the Astro & Broadband?

What is Ulti Box?

Where can I get more information about the one-time bill adjustment?

What is the Plug & Play Box?

What is Astro First and Astro Best?

What is Astro GO?

Cessation of Pay-Per-View (PPV) on CH200

How do I subscribe to HD channels?

What can I enjoy with Astro Multiroom service?

What is 4K UHD? Tell me about the UHD content available with the Ultra Box.

Can I get PVR box?

How do I get additional movies with Video On Demand?

I am currently an existing IPTV customer under contract, can I upgrade to Ultra Box?

Is there a cancellation fee if I terminate my Broadband service?

How do I subscribe to the Astro & Broadband offer?

Can I watch 4K UHD programmes on the Ulti Box?

Who can access Disney+ Hotstar?

How do I get the Ultra Plug & Play Box?

Are Astro First and Astro Best channels free to customer?

Where is Astro GO available in?

Why is Astro ceasing the PPV daily passes on CH200?

What is High Definition (HD)?

Do I need to have a minimum primary subscription in order for me to sign up for Astro Multiroom?

Am I eligible for the Ultra Box?

What is the contract period of the PVR box?

Will I be charged for Video On Demand?

Am I eligible for the Ulti Box?

How to access Disney+ Hotstar with my Astro subscription?

What is the recommended internet speed for the Ultra Plug & Play Box?

How do I purchase Astro First and Astro Best movies/series?

Can I use Astro GO without an Astro subscription?

I purchased a PPV daily pass before 8 October, what will happen to my entitlement?

Will I be charged for this service?

Why is the 50% Multiroom offer no longer available?

Is there a minimum subscription fee in order for me to maintain my PVR box?

Am I able to subscribe for Video On Demand?

If I terminate the Astro & Broadband contract within 24 months, will I need to pay additional penalty fees for the mesh WiFi devices on top of the existing penalty fee of RM106/month for the remaining months?

How much is the installation fee for the Ulti Box?

I do not have an Astro ID. How do I get one?

Do I have to pay an installation fee for the Plug & Play Box?

Do I have to pay extra to use Astro GO?

Why have I not been informed on this PPV CH200 cessation?

I am currently on the old Multiroom pricing. Will I be automatically switched to the new pricing?

I already have Ultra Box. How do I use all the new features?

Is there a recording fee attached to the PVR?

What internet speeds do I need to stream Video On Demand?

Do I need to return my complimentary mesh WiFi devices if I downgraded my broadband speed from 500/800Mbps to a lower speed (30/100/300Mbps) during my contract period within the 24 months?

Is Disney+ Hotstar available on Astro GO?

Can I request for an installer to install my Plug & Play Box?

How do I access Astro GO?

Are there any plans to bring back the PPV daily passes on CH200 in the future?

Is Astro Multiroom service available on NJOI?

Can the PVR service fee be added as an ala-carte?

Where and how can I access Video On Demand?

I already have the Ulti Box. How do I use all the new features?

Where can I get more information about Disney+ Hotstar?

Where can I get more information or sign up for the Ultra Box?

Why am I being charged a fee as I’m installing it on my own?

What is an Astro ID?

Where can I get more information?

Does the PVR come with a warranty?

Where can I get more information or sign up for the Ulti Box?

How do I pay for the Plug & Play Box activation fee?

How many devices can I register to Astro GO with one (1) Astro ID?

I want to unsubscribe from the Multiroom service. Will there be any penalty for this?

How do I connect my PVR to Wi-Fi to access Video On Demand?

I’ll be moving to a new home after activating the Plug & Play Box, do I need to pay the activation fee again?

How many devices can I stream concurrently on Astro GO?

What type of Astro box can I get with Multiroom?

Why are some shows/channels unavailable on my Plug & Play Box even though they are part of my subscription?

How to change my 4-digit PIN on Astro GO?

Where can I get more information about Multiroom?

Are these PPV purchases subject to Service Tax?

Do I get a rebate for the channels I’m unable to watch with the Plug & Play Box?

How to download shows on Astro GO?

How do I know if I have successfully subscribed to the Astro subscription pack with Plug & Play Box?

How to make a purchase on Astro GO?

How do I receive the Plug & Play Box and Astro SIM card?

I am having issues launching or loading the app (ERR-701).

How do I track my delivery status?

I have issues logging into Astro GO.

What should I do if I have yet to receive my Plug & Play Box?

What can I watch on Astro GO?

What should I do once I have received both my Plug & Play Box and Astro SIM card?

What is Astro Cloud recording?

Can I cancel my Plug & Play Box subscription if I have received my Plug & Play Box and Astro SIM card?

What is Astro GO Interactive Mode?

What should I do if I am unable to activate my Plug & Play Box?

Why are some shows/channels unavailable on my Astro GO although they are on my Astro box?

What should I do if the Ultra Plug & Play Box/Astro SIM card is faulty?

Why are some titles not available for download on Astro GO?

What do I do if I have technical issues with the Plug & Play Box?

What is the warranty on the Ultra Plug & Play Box?