What is Video On Demand?

Apa itu Video On Demand?

What is Ultra Box?

Apa itu Ultra Box?

What is Multiroom (Smart TV)?

Apa itu Multiroom (Smart TV)?

What is Astro GO?

Apa itu Astro GO?

What is Astro First and Astro Best?

Apa itu Astro First dan Astro Best?

Cessation of Pay-Per-View (PPV) on CH200

Penamatan Pay-Per-View (PPV) di Saluran 200

What is the Plug & Play Box?

Apa itu Plug & Play Box?

What is Ulti Box?

Apa itu Ulti Box?

Where can I access Disney+ Hotstar?

Apa itu Disney+ Hotstar dan Bagaimana cara untuk menikmatinya di Astro?

What is this account verification (eKYC)?

Apa itu pengesahan akaun (eKYC)?

What is Astro Multiroom?

Apa itu Astro Multiroom?

What is Personal Video Recorder (PVR)?

Apa itu Personal Video Recorder (PVR)?

How can I watch Qatar 2022 on Astro?

Bagaimana saya boleh menonton Qatar 2022 di saluran Astro?

What can I enjoy with my Multiroom (Astro Box) service?

Apa yang saya boleh nikmati dengan perkhidmatan Multiroom (Astro Box)?

Can I get PVR box?

Boleh saya dapatkan kotak PVR?

Why is Astro ceasing the PPV daily passes on CH200?

Why is Astro ceasing the PPV daily passes on CH200?

How do I get the Ultra Plug & Play Box?

Bagaimana cara untuk mendapatkan Ultra Plug & Play Box?

How secure is my data that is processed in eKYC?

Adakah data saya yang diproses dalam eKYC selamat?

Are Astro First and Astro Best channels free to customer?

Adakah saluran Astro First dan Astro Best percuma untuk pelanggan?

Where is Astro GO available in?

Di mana Astro GO disediakan?

What is 4K UHD? Tell me about the UHD content available with the Ultra Box.

Apakah 4K UHD? Saya mahu tahu tentang rancangan UHD yang sedia ada dengan Ultra Box.

What are the Smart TV models supported by Multiroom (Smart TV)?

Apa model Smart TV yang disokong oleh Multiroom (Smart TV)?

Who can access Disney+ Hotstar on the Ultra box?

Siapa yang boleh mengakses Disney+ Hotstar di Ultra Box?

Can I watch 4K UHD programmes on the Ulti Box?

Boleh saya tonton program UHD 4K di Ulti Box?

How do I get additional movies with Video On Demand?

Bagaimana nak dapatkan filem tambahan dengan Video On Demand?

When can I begin watching Qatar 2022 content?

Bilakah saya boleh mula menonton kandungan siaran Qatar 2022?

Will I be charged for Video On Demand?

Adakah saya akan dicaj untuk Video On Demand?

What are the benefits of performing the eKYC verification?

Apa manfaat menjalankan pengesahan eKYC?

How do I purchase Astro First and Astro Best movies/series?

Bagaimana cara untuk membeli filem/siri Astro First dan Astro Best?

Am I eligible for the Ultra Box?

Adakah saya layak untuk Ultra Box?

Do I need to have a primary subscription in order for me to sign up for Multiroom (Astro Box)?

Perlukah saya ada langganan asal untuk mendaftar Multiroom (Astro Box)?

Am I eligible for the Ulti Box?

Adakah saya layak untuk Ulti Box?

Can I use Astro GO without an Astro subscription?

Boleh saya guna Astro GO tanpa langganan Astro?

What is the recommended internet speed for the Ultra Plug & Play Box?

Berapa kelajuan Internet yang disarankan untuk Ultra Plug & Play Box?

What is the contract period of the PVR box?

Apa tempoh kontrak kotak PVR?

What is High Definition (HD)?

Apa itu High Definition (HD)?

I purchased a PPV daily pass before 8 October, what will happen to my entitlement?

I purchased a PPV daily pass before 8 October, what will happen to my entitlement?

What is the minimum internet speed required to enjoy streaming on the Smart TV?

Apa kelajuan minimum Internet yang diperlukan untuk menikmati penstriman di Smart TV?

Will there be any special offers if I sign up for Disney+ Hotstar on Astro now?

Adakah terdapat sebarang tawaran istimewa jika saya mendaftar untuk Disney+ Hotstar di Astro sekarang?

What can I watch on the UHD channels prior to the kickoff of Qatar 2022?

Apakah siaran yang boleh ditonton di saluran UHD sebelum bermulanya Qatar 2022?

How many Multiroom (Smart TV) can I subscribe?

Berapa Multiroom (Smart TV) boleh saya langgan?

Do I have to pay an installation fee for the Plug & Play Box?

Ada caj pemasangan untuk Plug & Play Box?

Am I able to subscribe for Video On Demand?

Boleh saya langgani Video On Demand?

Is there a minimum subscription fee in order for me to maintain my PVR box?

Ada caj langganan minimum untuk mengekalkan kotak PVR saya?

Is the eKYC verification mandatory? Is there an alternative to eKYC?

Adakah pengesahan eKYC wajib? Apa pilihan selain eKYC?

Why have I not been informed on this PPV CH200 cessation?

Why have I not been informed on this PPV CH200 cessation?

How do I activate my Disney+ Hotstar access with my Astro subscription?

Bagaimana untuk mengaktifkan akses Disney+ Hotstar dengan langganan Astro saya?

How much is the installation fee for the Ulti Box?

Berapa caj pemasangan untuk Ulti Box?

Do I have to pay extra to use Astro GO?

Ada caj tambahan untuk guna Astro GO?

Why is the 50% Multiroom offer no longer available?

Kenapa 50% tawaran Multiroom sudah tiada?

I am not an existing Sports Pack customer. Can I watch Qatar 2022 matches on Astro? Will Astro be selling the World Cup Pass?

Saya bukan pelanggan Pek Sukan. Bolehkah saya menonton siaran Qatar 2022 di Astro? Adakah pihak Astro akan menjual pass Piala Dunia?

Are there any plans to bring back the PPV daily passes on CH200 in the future?

Ada apa-apa pelan untuk kembalikan pas harian PPV di Saluran 200 pada masa akan datang?

How do I access Astro GO?

Bagaimana untuk mengakses Astro GO?

Can I request for an installer to install my Plug & Play Box?

Boleh saya minta tukang pasang untuk memasang Plug & Play Box saya?

I am currently on the old Multiroom pricing. Will I be automatically switched to the new pricing?

Saya sekarang membayar harga Multiroom lama. Boleh saya menikmati harga baharu secara automatik?

What internet speeds do I need to stream Video On Demand?

Berapa kelajuan Internet saya perlukan untuk strim Video On Demand?

I already have Ultra Box. How do I use all the new features?

Saya sudah ada Ultra Box. Bagaimana cara untuk menggunakan semua ciri baharu?

Is there a recording fee attached to the PVR?

Ada caj rakaman untuk PVR?

At which stage will I be required to perform the eKYC verification process?

Pada tahap mana saya perlu menjalankan proses pengesahan eKYC?

I have received an auto activation SMS, how do I log in to Disney+ Hotstar on my Ultra/Ulti Box?

Saya telah menerima SMS pengaktifan automatik, bagaimana saya boleh log masuk ke Disney+ Hotstar pada Ultra/Ulti Box saya?

How can I purchase the World Cup Pass?

Bagaimanakah saya boleh membuat pembelian Pas Piala Dunia?

Does the Multiroom (Smart TV) subscription comes with contract?

Adakah langganan Multiroom (Smart TV) berkontrak?

Can the PVR service fee be added as an ala-carte?

Boleh tambah caj perkhidmatan PVR sebagai ala-carte?

Why am I being charged a fee as I’m installing it on my own?

Kenapa saya dikenakan caj bayaran sedangkan saya memasangnya sendiri?

Where and how can I access Video On Demand?

Di mana dan Bagaimana cara untuk mengakses Video On Demand?

What is an Astro ID?

Apa itu Astro ID?

Where can I get more information?

Where can I get more information?

What should I have ready before performing the eKYC verification?

Apa perlu saya sediakan sebelum menjalankan pengesahan eKYC?

Is Astro Multiroom service available on NJOI?

Adakah perkhidmatan Astro Multiroom disediakan di NJOI?

Where can I get more information or sign up for the Ultra Box?

Di mana saya boleh dapatkan maklumat lanjut atau daftar untuk Ultra Box?

I already have the Ulti Box. How do I use all the new features?

Saya sudah ada Ulti Box. Bagaimana cara untuk menggunakan semua ciri baharu?

What is the Multi-User Profile (MUP) feature?

Apakah ciri Profil Multipengguna (MUP) ini?

How do I access the Disney+ Hotstar app on the Ultra or Ulti Box?

Bagaimana cara untuk mengakses aplikasi Disney+ Hotstar di Ultra Box atau Ulti Box?

I have signed up/upgraded to Sports Pack. When will I be able to access the World Cup Channels?

Saya telah pun mendaftar/menaik-taraf ke Pek Sukan. Bilakah saya boleh mengakses saluran Piala Dunia?

I didn't get the OTP on my mobile phone to activate Disney+ Hotstar; What do I do now?

Saya tidak menerima OTP untuk mengaktifkan Disney+ Hotstar di telefon mudah alih saya.

Is there any penalty fee or switching fee if I decided to cancel my Multiroom (Smart TV)?

Ada apa-apa caj penalti atau caj pertukaran kalau saya batalkan Multiroom (Smart TV) saya?

How many devices can I register to Astro GO with one (1) Astro ID?

Berapa peranti yang saya boleh daftarkan dalam Astro GO dengan satu (1) Astro ID?

Does the PVR come with a warranty?

Adakah PVR berwaranti?

Where can I get more information or sign up for the Ulti Box?

Di mana boleh saya dapatkan maklumat lanjut atau daftar untuk Ulti Box?

How do I pay for the Plug & Play Box activation fee?

Bagaimana cara untuk membayar caj pengaktifan Plug & Play Box?

How do I create Astro ID?

Bagaimanakah cara saya mencipta ID Astro?

How long does it take to complete the eKYC verification process?

Berapa lama untuk melengkapkan proses pengesahan eKYC?

What is the Multi-User Profile (MUP) feature?

Apakah ciri Profil Multipengguna (MUP) ini?

What can I do with my unused Ultra Box if I have left Astro ?

I have signed up for the World Cup Pass. When will I be able to access the World Cup Channels?

Saya telah pun mendaftar untuk Pas Piala Dunia. Bilakah saya boleh mengakses saluran Piala Dunia?

I’ll be moving to a new home after activating the Plug & Play Box, do I need to pay the activation fee again?

Saya akan berpindah ke rumah baharu selepas mengaktifkan Plug & Play Box, perlukah saya membayar caj pengaktifan lagi?

Am I able to access to all the same channels and apps via Multiroom (Smart TV) as per my primary subscription?

Boleh saya dapat akses kepada semua saluran dan aplikasi seperti langganan asal saya melalui Multiroom (Smart TV)?

I have logged in to Disney+ Hotstar with my mobile number on my browser but I see an error screen on my TV (Ultra or Ulti Box); What do I do now?

Saya sudah log masuk ke Disney+ Hotstar dengan nombor telefon mudah alih saya di pelayar saya tapi kelihatan skrin ralat muncul di TV saya (Ultra Box atau Ulti).

I want to unsubscribe from the Multiroom (Astro Box). Will there be any penalty for this?

Saya mahu berhenti melanggan Multiroom (Astro Box). Ada penalti?

How do I connect my PVR to Wi-Fi to access Video On Demand?

Bagaimana cara untuk sambungkan PVR saya ke Wi-fi untuk mengakses Video On Demand?

How many devices can I stream concurrently on Astro GO?

Berapa peranti boleh saya strim serentak dalam Astro GO?

Can I perform eKYC verification on behalf of another person, e.g: my parents or spouse, in their absence?

Boleh saya jalankan pengesahan eKYC bagi pihak orang lain, contohnya ibu bapa atau pasangan saya kalau mereka tiada?

What can I do with my unused Ulti Box if I have left Astro ?

Can I get a refund if I cancel the World Cup Pass purchase before the World Cup begins?

Bolehkah saya mendapatkan bayaran balik yang telah dibuat jikalau saya membatalkan pembelian Pas Piala Dunia sebelum Piala Dunia bermula?

What are the different ways I can subscribe to Multiroom?

Apa cara-cara lain untuk saya langgan Multiroom?

How long do I have to complete my eKYC verification?

Berapa tempoh masa untuk saya lengkapkan pengesahan eKYC ini?

How to change my 4-digit PIN on Astro GO?

Bagaimana cara untuk megubah PIN 4-digit saya di Astro GO?

Does the Multiroom (Smart TV) utilise one (1) of my Astro GO concurrency?

Adakah Multiroom (Smart TV) menggunakan salah satu (1) kuota Astro GO saya?

Why are some shows/channels unavailable on my Plug & Play Box even though they are part of my subscription?

Kenapa sesetengah rancangan/saluran tidak disediakan di Plug & Play Box walaupun ada dalam langganan saya?

I do not see the Disney+ Hotstar app on my Ulti Box Home Screen; what do I do now?

Saya tidak melihat app Disney+ Hotstar pada Skrin Utama Ulti Box saya; apa yang saya buat sekarang?