Other Products & Services

Other Products & Services

Other Products & Services

For existing customers, find out about our previous products and services (before 9 November 2021).
For existing customers, find out about our previous products and services (before 9 November 2021).

Account Verification (eKYC)

Account Verification (eKYC)

Astro GO

Astro GO

Astro First and Astro Best

Astro First and Astro Best

Astro Go+

Disney+ Hotstar

Disney+ Hotstar

High Definition (HD)

High Definition (HD)

Multiroom (Smart TV)

Multiroom (Smart TV)

Multiroom (Astro Box)

Multiroom (Astro Box)

Video On Demand

Video On Demand

Personal Video Recorder (PVR)

Personal Video Recorder (PVR)

Plug & Play

Plug & Play

Ulti Box

Ulti Box

Ultra Box

Ultra Box

What are the benefits of performing the eKYC verification?

What are the benefits of performing the eKYC verification?

What can I do if I have missed the 3 days window period to complete eKYC verification?

What can I do if I have missed the 3 days window period to complete eKYC verification?

What are the recommended browsers to perform eKYC?

What are the recommended browsers to perform eKYC?

How secure is my data that is processed in eKYC?

How secure is my data that is processed in eKYC?

What should I have ready before performing the eKYC verification?

What should I have ready before performing the eKYC verification?

Is the eKYC verification mandatory? Is there an alternative to eKYC?

Is the eKYC verification mandatory? Is there an alternative to eKYC?

How long do I have to complete my eKYC verification?

How long do I have to complete my eKYC verification?

What happens during the eKYC verification process? What do I need to do?

What happens during the eKYC verification process? What do I need to do?

What is this account verification (eKYC)?

What is this account verification (eKYC)?

Can I perform eKYC verification on behalf of another person, e.g: my parents or spouse, in their absence?

Can I perform eKYC verification on behalf of another person, e.g: my parents or spouse, in their absence?

At which stage will I be required to perform the eKYC verification process?

At which stage will I be required to perform the eKYC verification process?

How long does it take to complete the eKYC verification process?

How long does it take to complete the eKYC verification process?

Why am I getting ID incorrect / ID not clear when trying to complete my eKYC?

Why am I getting ID incorrect / ID not clear when trying to complete my eKYC?

What is Video On Demand?

What is Video On Demand?

What is Ultra Box?

What is Ultra Box?

What is Multiroom (Smart TV)?

What is Multiroom (Smart TV)?

What is Astro GO?

What is Astro GO?

What is Astro First and Astro Best?

What is Astro First and Astro Best?

Cessation of Pay-Per-View (PPV) on CH200

Cessation of Pay-Per-View (PPV) on CH200

What is the Plug & Play Box?

What is the Plug & Play Box?

What is Ulti Box?

What is Ulti Box?

What is Disney+ Hotstar and how can I enjoy this on Astro?

What is Disney+ Hotstar and how can I enjoy this on Astro?

What is Astro Multiroom?

What is Astro Multiroom?

What is Personal Video Recorder (PVR)?

What is Personal Video Recorder (PVR)?

How can I access Disney+ Hotstar?

How can I access Disney+ Hotstar?

What can I enjoy with my Multiroom (Astro Box) service?

What can I enjoy with my Multiroom (Astro Box) service?

Can I get PVR box?

Can I get PVR box?

Why is Astro ceasing the PPV daily passes on CH200?

Why is Astro ceasing the PPV daily passes on CH200?

How do I get the Ultra Plug & Play Box?

How do I get the Ultra Plug & Play Box?

Are Astro First and Astro Best channels free to customer?

Are Astro First and Astro Best channels free to customer?

Where is Astro GO available in?

Where is Astro GO available in?

What is 4K UHD? Tell me about the UHD content available with the Ultra Box.

What is 4K UHD? Tell me about the UHD content available with the Ultra Box.

What are the Smart TV models supported by Multiroom (Smart TV)?

What are the Smart TV models supported by Multiroom (Smart TV)?

Can I watch 4K UHD programmes on the Ulti Box?

Can I watch 4K UHD programmes on the Ulti Box?

How do I get additional movies with Video On Demand?

How do I get additional movies with Video On Demand?

Will I be charged for Video On Demand?

Will I be charged for Video On Demand?

How do I purchase Astro First and Astro Best movies/series?

How do I purchase Astro First and Astro Best movies/series?

Am I eligible for the Ultra Box?

Am I eligible for the Ultra Box?

Do I need to have a primary subscription in order for me to sign up for Multiroom (Astro Box)?

Do I need to have a primary subscription in order for me to sign up for Multiroom (Astro Box)?

Am I eligible for the Ulti Box?

Am I eligible for the Ulti Box?

Can I use Astro GO without an Astro subscription?

Can I use Astro GO without an Astro subscription?

What is the recommended internet speed for the Ultra Plug & Play Box?

What is the recommended internet speed for the Ultra Plug & Play Box?

What is the contract period of the PVR box?

What is the contract period of the PVR box?

What is High Definition (HD)?

What is High Definition (HD)?

I purchased a PPV daily pass before 8 October, what will happen to my entitlement?

I purchased a PPV daily pass before 8 October, what will happen to my entitlement?

What is the minimum internet speed required to enjoy streaming on the Smart TV?

What is the minimum internet speed required to enjoy streaming on the Smart TV?

Who can access Disney+ Hotstar on the Ultra box?

Who can access Disney+ Hotstar on the Ultra box?

How many Multiroom (Smart TV) can I subscribe?

How many Multiroom (Smart TV) can I subscribe?

Do I have to pay an installation fee for the Plug & Play Box?

Do I have to pay an installation fee for the Plug & Play Box?

I do not have an Astro ID. How do I get one?

I do not have an Astro ID. How do I get one?

Am I able to subscribe for Video On Demand?

Am I able to subscribe for Video On Demand?

Is there a minimum subscription fee in order for me to maintain my PVR box?

Is there a minimum subscription fee in order for me to maintain my PVR box?

Why have I not been informed on this PPV CH200 cessation?

Why have I not been informed on this PPV CH200 cessation?

How much is the installation fee for the Ulti Box?

How much is the installation fee for the Ulti Box?

Do I have to pay extra to use Astro GO?

Do I have to pay extra to use Astro GO?

Why is the 50% Multiroom offer no longer available?

Why is the 50% Multiroom offer no longer available?

Are there any plans to bring back the PPV daily passes on CH200 in the future?

Are there any plans to bring back the PPV daily passes on CH200 in the future?

Is Disney+ Hotstar available on Astro GO?

Is Disney+ Hotstar available on Astro GO?

How do I access Astro GO?

How do I access Astro GO?

Can I request for an installer to install my Plug & Play Box?

Can I request for an installer to install my Plug & Play Box?

I am currently on the old Multiroom pricing. Will I be automatically switched to the new pricing?

I am currently on the old Multiroom pricing. Will I be automatically switched to the new pricing?

What internet speeds do I need to stream Video On Demand?

What internet speeds do I need to stream Video On Demand?

How do I activate my Disney+ Hotstar access with my Astro subscription?

How do I activate my Disney+ Hotstar access with my Astro subscription?

I already have Ultra Box. How do I use all the new features?

I already have Ultra Box. How do I use all the new features?

Is there a recording fee attached to the PVR?

Is there a recording fee attached to the PVR?

Does the Multiroom (Smart TV) subscription comes with contract?

Does the Multiroom (Smart TV) subscription comes with contract?

Can the PVR service fee be added as an ala-carte?

Can the PVR service fee be added as an ala-carte?

Why am I being charged a fee as I’m installing it on my own?

Why am I being charged a fee as I’m installing it on my own?

Where and how can I access Video On Demand?

Where and how can I access Video On Demand?

What is an Astro ID?

What is an Astro ID?

How do I access Disney+ Hotstar app on the Ultra box?

How do I access Disney+ Hotstar app on the Ultra box?

Where can I get more information?

Where can I get more information?

Is Astro Multiroom service available on NJOI?

Is Astro Multiroom service available on NJOI?

Where can I get more information or sign up for the Ultra Box?

Where can I get more information or sign up for the Ultra Box?

Where can I get more information about Disney+ Hotstar?

Where can I get more information about Disney+ Hotstar?

I already have the Ulti Box. How do I use all the new features?

I already have the Ulti Box. How do I use all the new features?

I didn't get the OTP to activate Disney+ Hotstar on my mobile.

I didn't get the OTP to activate Disney+ Hotstar on my mobile.

Is there any penalty fee or switching fee if I decided to cancel my Multiroom (Smart TV)?

Is there any penalty fee or switching fee if I decided to cancel my Multiroom (Smart TV)?

How many devices can I register to Astro GO with one (1) Astro ID?

How many devices can I register to Astro GO with one (1) Astro ID?

Does the PVR come with a warranty?

Does the PVR come with a warranty?

Where can I get more information or sign up for the Ulti Box?

Where can I get more information or sign up for the Ulti Box?

How do I pay for the Plug & Play Box activation fee?

How do I pay for the Plug & Play Box activation fee?

I have logged in to Disney+ Hotstar with my mobile number on my browser but I see an error screen on my TV (Ultra box).

I have logged in to Disney+ Hotstar with my mobile number on my browser but I see an error screen on my TV (Ultra box).

How do I create Astro ID?

How do I create Astro ID?

I’ll be moving to a new home after activating the Plug & Play Box, do I need to pay the activation fee again?

I’ll be moving to a new home after activating the Plug & Play Box, do I need to pay the activation fee again?

Am I able to access to all the same channels and apps via Multiroom (Smart TV) as per my primary subscription?

Am I able to access to all the same channels and apps via Multiroom (Smart TV) as per my primary subscription?

I want to unsubscribe from the Multiroom (Astro Box). Will there be any penalty for this?

I want to unsubscribe from the Multiroom (Astro Box). Will there be any penalty for this?

I need further support for my access to Disney+ Hotstar.

I need further support for my access to Disney+ Hotstar.

How do I connect my PVR to Wi-Fi to access Video On Demand?

How do I connect my PVR to Wi-Fi to access Video On Demand?

How many devices can I stream concurrently on Astro GO?

How many devices can I stream concurrently on Astro GO?

What are the different ways I can subscribe to Multiroom?

What are the different ways I can subscribe to Multiroom?

How to change my 4-digit PIN on Astro GO?

How to change my 4-digit PIN on Astro GO?

Does the Multiroom (Smart TV) utilise one (1) of my Astro GO concurrency?

Does the Multiroom (Smart TV) utilise one (1) of my Astro GO concurrency?

Why are some shows/channels unavailable on my Plug & Play Box even though they are part of my subscription?

Why are some shows/channels unavailable on my Plug & Play Box even though they are part of my subscription?

Why should I subscribe to Disney+ Hotstar with Astro instead of going directly on the app?

Why should I subscribe to Disney+ Hotstar with Astro instead of going directly on the app?

Where can I get more information about the one-time bill adjustment?

Where can I get more information about the one-time bill adjustment?

How to download shows on Astro GO?

How to download shows on Astro GO?

I am not an Astro customer. Can I subscribe to Disney+ Hotstar with Astro?

I am not an Astro customer. Can I subscribe to Disney+ Hotstar with Astro?

Where can I get more information about Multiroom?

Where can I get more information about Multiroom?

How else can I subscribe to the Multiroom (Smart TV)?

How else can I subscribe to the Multiroom (Smart TV)?