NJOI

NJOI

Find out about NJOI, top up prepaid credits, technical troubleshooting and more.

Technical Troubleshooting

Top Up & Credit

Channels, Packs & Movies

User Guide - NJOI

General Enquiries - NJOI

Where can I go to get a self help guide for technical issues?

My TV is displaying an error message. What can I do?

How do I check my prepaid balance?

I've made an error while filling up the online form or would like to cancel the order request. What should I do?

What are the channels I am entitled to as an NJOI Prepaid customer?

What happens after I've submitted an order?

What is NJOI Prepaid?

Service Currently Not Available (SCNA) - NJOI

How do I navigate around the TV Guide?

What are the channel(s) / pack(s) available for purchase?

How much are prepaid vouchers and where can I purchase it?

My smartcard has been stolen/broken. Can I get a replacement?

Is there a warranty for the decoder?

What is the difference between Astro and NJOI Prepaid?

Please ensure that your Astro Smart Card is fully inserted (S1) - NJOI

How do I change my TV settings?

How do I purchase channels or packs?

Will my NJOI Prepaid credit expire?

What can I do with Online Self Service?

What is the e-kasih program?

How do I sign up for NJOI Prepaid?

Please insert the correct Astro Smart Card with the arrow facing up (S2) - NJOI

How do I toggle the language and subtitle settings?

I still have viewing time available, can I purchase the same channel / pack?

How do I top up without buying a pin number or physical prepaid voucher?

How do I access CH200?

What is included in the NJOI Prepaid set?

You have inserted the wrong smart card. Please insert the correct Smart Card (S14) - NJOI

How do I adjust the resolution?

Am I charged SST for any purchase of channel(s) / pack(s)?

I received a pin number / physical voucher when I bought the prepaid top up. How do I activate my purchased NJOI Prepaid voucher?

As an Astro customer, am I able to enjoy the prepaid NJOI services?

Box no power - NJOI

How do I toggle my audio settings?

How long will it take for the purchased channel(s) / pack(s) to be activated?

I lost my NJOI Prepaid voucher. Can I get a replacement?

Is the NJOI decoder HD-enabled?

Blank Screen / No Video / Blue Screen / No Signal - NJOI

How do I add my favourite channels?

I am not able to watch my purchased channel(s) / pack(s). What should I do?

I am unable to activate my pin or physical NJOI Prepaid voucher. What should I do?

Can NJOI Prepaid customers record programmes or watch on-demand content?

Box hang at channel - NJOI

How do I change the PIN?

Can I cancel my purchase of channel(s) or pack(s)?

What happens to my credit if I top up again before the expiry date?

How much does it cost to get an NJOI Prepaid set?

Box not responding to remote control - NJOI

How do I set channel blocks?

What should I do if my transactions were unsuccessful?

Will I still be able to top up my expired prepaid voucher?

When can I start enjoying my NJOI Prepaid services?

What do the lights on the decoder indicate?

Will I be notified if my transaction was successful?

How do I check my balance and when it expires?

Where can I find my NJOI Prepaid account number and smartcard number?

Are there any extra charges for purchase of channels and packs?

I still have prepaid balance. Can I activate another prepaid voucher?

I want to close my account. Will I need to return the NJOI Prepaid equipment?

What is Astro First and Astro Best?

Can I share my credit with other NJOI Prepaid customers?

How do I unsubscribe from NJOI SMS marketing?

How much does it cost for each movie from Astro First or Astro Best?

How do NJOI customers access the options available in the telephony (IVR) system?

Where can I purchase Astro First or Astro Best movies?

What NJOI self-service transactions can be performed over the phone?

How long can I watch Astro First or Astro Best movies after my purchase?

What is NJOI CH200?

How long do I have to wait before I can watch the purchased movie?

What is the NJOI Prepaid WhatsApp number?

What can I do through NJOI Prepaid WhatsApp?