NJOI

NJOI

NJOI

Find out about NJOI, top up prepaid credits, technical troubleshooting and more.
Find out about NJOI, top up prepaid credits, technical troubleshooting and more.

Channels, Packs & Movies

Channels, Packs & Movies

General Enquiries - NJOI

General Enquiries - NJOI

My NJOI app

My NJOI app

NJOI HD

NJOI HD

Technical Troubleshooting

Technical Troubleshooting

Top Up & Credit

Top Up & Credit

User Guide - NJOI

User Guide - NJOI

How do I set up my account on My NJOI app?

How do I set up my account on My NJOI app?

Do I need to purchase the HD Pack before I can purchase other prepaid channels and packs?

Do I need to purchase the HD Pack before I can purchase other prepaid channels and packs?

Is there a daily limit to the number of transactions that I can perform through My NJOI app? Is there any spending limit for each transaction?

Is there a daily limit to the number of transactions that I can perform through My NJOI app? Is there any spending limit for each transaction?

Software compatibility for My NJOI app

Software compatibility for My NJOI app

How do I top up my account on My NJOI app?

How do I top up my account on My NJOI app?

Which language is My NJOI app available in?

Which language is My NJOI app available in?

Will I be notified before My NJOI app credit expires?

Will I be notified before My NJOI app credit expires?

I have purchased the HD Pack, will the prepaid channels I’ve purchased during this time be in HD as well?

I have purchased the HD Pack, will the prepaid channels I’ve purchased during this time be in HD as well?

I’m a new NJOI customer. My NJOI HD pack has expired however my prepaid channel is still valid for a few more days. Must I purchase the NJOI HD pack again to watch the remainder of my prepaid channel?

I’m a new NJOI customer. My NJOI HD pack has expired however my prepaid channel is still valid for a few more days. Must I purchase the NJOI HD pack again to watch the remainder of my prepaid channel?

I am a new NJOI customer, why am I charged RM15 for HD services? I don’t need HD services. I would like to watch my channels in SD, similar to existing customers.

I am a new NJOI customer, why am I charged RM15 for HD services? I don’t need HD services. I would like to watch my channels in SD, similar to existing customers.

I conducted a successful transaction using My NJOI app but the transaction is not reflected in my bill statement. Why is this happening?

I conducted a successful transaction using My NJOI app but the transaction is not reflected in my bill statement. Why is this happening?

Can all NJOI customers use the My NJOI app?

Can all NJOI customers use the My NJOI app?

Is NJOI HD a recurring subscription?

Is NJOI HD a recurring subscription?

How long will it take for the purchase of a channel/pack to appear in the ‘My Purchases’ tab on My NJOI app?

How long will it take for the purchase of a channel/pack to appear in the ‘My Purchases’ tab on My NJOI app?

How are my credit card details authenticated before purchasing?

How are my credit card details authenticated before purchasing?

How safe is it for me to use My NJOI app?

How safe is it for me to use My NJOI app?

I am an existing NJOI customer with a prepaid balance of RM50. Due to technical issues with my NJOI box, I bought a new box and it was activated under a new NJOI account. Since I have a prepaid balance of RM50, will it be credited to my new account?

I am an existing NJOI customer with a prepaid balance of RM50. Due to technical issues with my NJOI box, I bought a new box and it was activated under a new NJOI account. Since I have a prepaid balance of RM50, will it be credited to my new account?

How do I check my bill for NJOI HD purchase?

How do I check my bill for NJOI HD purchase?

I still have credit in my NJOI app, upon termination of my NJOI service, what will happen to my credits in the app?

I still have credit in my NJOI app, upon termination of my NJOI service, what will happen to my credits in the app?

All of my previous channels entitlement are no longer available after buying a new NJOI box due to technical issues with my old one. Do I need to purchase the HD pack in order to get my earlier channels entitlement?

All of my previous channels entitlement are no longer available after buying a new NJOI box due to technical issues with my old one. Do I need to purchase the HD pack in order to get my earlier channels entitlement?

As a current NJOI customer, must I get the HD Pack?

As a current NJOI customer, must I get the HD Pack?

How long will it take for the activation of the channel/pack after a purchase has been made on My NJOI app?

How long will it take for the activation of the channel/pack after a purchase has been made on My NJOI app?

If I have more than one smartcard, what do I do?

If I have more than one smartcard, what do I do?

How far back can I view my transaction history?

How far back can I view my transaction history?

How do I purchase the HD Pack?

How do I purchase the HD Pack?

How do I check my purchases via the My NJOI app?

How do I check my purchases via the My NJOI app?

Are customers able to store their credit/debit card details for future purchases?

Are customers able to store their credit/debit card details for future purchases?

Can I watch my favorite shows on the My NJOI app?

Can I watch my favorite shows on the My NJOI app?

Where can I download My NJOI app and is it free?

Where can I download My NJOI app and is it free?

What is NJOI HD? Who is the target audience?

What is NJOI HD? Who is the target audience?

How do I make a purchase on the My NJOI app?

How do I make a purchase on the My NJOI app?

Why can’t I purchase prepaid packs and channels?

Why can’t I purchase prepaid packs and channels?

When NJOI was first launched, It was promised to be free satellite TV. Why is NJOI introducing a subscription fee for HD services? Are they allowed to?

When NJOI was first launched, It was promised to be free satellite TV. Why is NJOI introducing a subscription fee for HD services? Are they allowed to?

Is the HD Pack only for new NJOI customers?

Is the HD Pack only for new NJOI customers?

How much money can I store on My NJOI app?

How much money can I store on My NJOI app?

What are the channels available with the HD pack?

What are the channels available with the HD pack?

Why is NJOI introducing HD?

Why is NJOI introducing HD?

There is currently an auto-renew option available on the NJOI website, is there an identical feature in the My NJOI app?

There is currently an auto-renew option available on the NJOI website, is there an identical feature in the My NJOI app?

What should I do if I suspect that my phone has been stolen or the confidentiality of My NJOI app has been compromised?

What should I do if I suspect that my phone has been stolen or the confidentiality of My NJOI app has been compromised?

Can I purchase Astro First & Astro Best movies through the My NJOI app or do I need to go channel 480/481 to purchase them?

Can I purchase Astro First & Astro Best movies through the My NJOI app or do I need to go channel 480/481 to purchase them?

What is My NJOI app?

What is My NJOI app?

I’m no longer using NJOI, how do I remove my account from the My NJOI app?

I’m no longer using NJOI, how do I remove my account from the My NJOI app?

Will the radio channels be available upon NJOI HD activation?

Will the radio channels be available upon NJOI HD activation?

My TV is displaying an error message. What can I do?

My TV is displaying an error message. What can I do?

Where can I go to get a self help guide for technical issues?

Where can I go to get a self help guide for technical issues?

How do I check my prepaid balance?

How do I check my prepaid balance?

What are the channels I am entitled to as an NJOI Prepaid customer?

What are the channels I am entitled to as an NJOI Prepaid customer?

What happens after I've submitted an order?

What happens after I've submitted an order?

What is NJOI Prepaid?

What is NJOI Prepaid?

I've made an error while filling up the online form or would like to cancel the order request. What should I do?

I've made an error while filling up the online form or would like to cancel the order request. What should I do?

How do I navigate around the TV Guide?

How do I navigate around the TV Guide?

How much are prepaid vouchers and where can I purchase it?

How much are prepaid vouchers and where can I purchase it?

What is the difference between Astro and NJOI Prepaid?

What is the difference between Astro and NJOI Prepaid?

What are the channel(s) / pack(s) available for purchase?

What are the channel(s) / pack(s) available for purchase?

Is there a warranty for the decoder?

Is there a warranty for the decoder?

Service Currently Not Available (SCNA) - NJOI

Service Currently Not Available (SCNA) - NJOI

My smartcard has been stolen/broken. Can I get a replacement?

My smartcard has been stolen/broken. Can I get a replacement?

What is the e-kasih program?

What is the e-kasih program?

Will my NJOI Prepaid credit expire?

Will my NJOI Prepaid credit expire?

How do I purchase channels or packs?

How do I purchase channels or packs?

How do I change my TV settings?

How do I change my TV settings?

Please ensure that your Astro Smart Card is fully inserted (S1) - NJOI

Please ensure that your Astro Smart Card is fully inserted (S1) - NJOI

What can I do with Online Self Service?

What can I do with Online Self Service?

How do I sign up for NJOI?

How do I sign up for NJOI?

How do I toggle the language and subtitle settings?

How do I toggle the language and subtitle settings?

What is included in the NJOI Prepaid set?

What is included in the NJOI Prepaid set?

How do I access CH200?

How do I access CH200?

How do I top up without buying a pin number or physical prepaid voucher?

How do I top up without buying a pin number or physical prepaid voucher?

Please insert the correct Astro Smart Card with the arrow facing up (S2) - NJOI

Please insert the correct Astro Smart Card with the arrow facing up (S2) - NJOI

I still have viewing time available, can I purchase the same channel / pack?

I still have viewing time available, can I purchase the same channel / pack?

How do I adjust the resolution?

How do I adjust the resolution?

You have inserted the wrong smart card. Please insert the correct Smart Card (S14) - NJOI

Anda telah memasukkan kad pintar yang salah. Sila masukkan Kad Pintar yang betul (S14) - Box berdefinisi tinggi (HD)

Am I charged SST for any purchase of channel(s) / pack(s)?

Am I charged SST for any purchase of channel(s) / pack(s)?

I received a pin number / physical voucher when I bought the prepaid top up. How do I activate my purchased NJOI Prepaid voucher?

I received a pin number / physical voucher when I bought the prepaid top up. How do I activate my purchased NJOI Prepaid voucher?

As an Astro customer, am I able to enjoy the prepaid NJOI services?

As an Astro customer, am I able to enjoy the prepaid NJOI services?

How long will it take for the purchased channel(s) / pack(s) to be activated?

How long will it take for the purchased channel(s) / pack(s) to be activated?

Is the NJOI decoder HD-enabled?

Is the NJOI decoder HD-enabled?

I lost my NJOI Prepaid voucher. Can I get a replacement?

I lost my NJOI Prepaid voucher. Can I get a replacement?

Box no power - NJOI

Box no power - NJOI

How do I toggle my audio settings?

How do I toggle my audio settings?

I am not able to watch my purchased channel(s) / pack(s). What should I do?

I am not able to watch my purchased channel(s) / pack(s). What should I do?

Blank Screen / No Video / Blue Screen / No Signal - NJOI

Blank Screen / No Video / Blue Screen / No Signal - NJOI

I am unable to activate my pin or physical NJOI Prepaid voucher. What should I do?

I am unable to activate my pin or physical NJOI Prepaid voucher. What should I do?

Can NJOI Prepaid customers record programmes or watch on-demand content?

Can NJOI Prepaid customers record programmes or watch on-demand content?

How do I add my favourite channels?

How do I add my favourite channels?

How do I change the PIN?

How do I change the PIN?

What happens to my credit if I top up again before the expiry date?

What happens to my credit if I top up again before the expiry date?

Can I cancel my purchase of channel(s) or pack(s)?

Can I cancel my purchase of channel(s) or pack(s)?

How much does it cost to get an NJOI Prepaid set?

How much does it cost to get an NJOI Prepaid set?

Box hang at channel - NJOI

Box hang at channel - NJOI

How do I set channel blocks?

How do I set channel blocks?

What should I do if my transactions were unsuccessful?

What should I do if my transactions were unsuccessful?

When can I start enjoying my NJOI Prepaid services?

When can I start enjoying my NJOI Prepaid services?

Box not responding to remote control - NJOI

Box not responding to remote control - NJOI

Will I still be able to top up my expired prepaid voucher?

Will I still be able to top up my expired prepaid voucher?

Where can I find my NJOI Prepaid account number and smartcard number?

Where can I find my NJOI Prepaid account number and smartcard number?

Will I be notified if my transaction was successful?

Will I be notified if my transaction was successful?

What do the lights on the decoder indicate?

What do the lights on the decoder indicate?

How do I check my balance and when it expires?

How do I check my balance and when it expires?

Are there any extra charges for purchase of channels and packs?

Are there any extra charges for purchase of channels and packs?