NJOI

NJOI

Find out about NJOI, top up prepaid credits, technical troubleshooting and more.

Technical Troubleshooting

Top Up & Credit

Channels, Packs & Movies

User Guide - NJOI

General Enquiries - NJOI

What is NJOI Prepaid?

What is the difference between Astro and NJOI Prepaid?

How do I sign up for NJOI Prepaid?

What happens after I've submitted an order?

What is included in the NJOI Prepaid set?

What are the channels I am entitled to as an NJOI Prepaid customer?

I've made an error while filling up the online form or would like to cancel the order request. What should I do?

Is there a warranty for the decoder?

As an Astro customer, am I able to enjoy the prepaid NJOI services?

Is the NJOI decoder HD-enabled?

Can NJOI Prepaid customers record programmes or watch on-demand content?

How much does it cost to get an NJOI Prepaid set?

When can I start enjoying my NJOI Prepaid services?

What is the e-kasih program?

Where can I find my NJOI Prepaid account number and smartcard number?

My smartcard has been stolen/broken. Can I get a replacement?

I want to close my account. Will I need to return the NJOI Prepaid equipment?

What can I do with Online Self Service?

How do I check my prepaid balance?

How do I unsubscribe from NJOI SMS marketing?

How do NJOI customers access the options available in the telephony (IVR) system?

What NJOI self-service transactions can be performed over the phone?

My TV is displaying an error message. What can I do?

What is NJOI CH200?

How do I access CH200?

What is the NJOI Prepaid WhatsApp number?

What can I do through NJOI Prepaid WhatsApp?

How much are prepaid vouchers and where can I purchase it?

Will my NJOI Prepaid credit expire?

How do I top up without buying a pin number or physical prepaid voucher?

I received a pin number / physical voucher when I bought the prepaid top up. How do I activate my purchased NJOI Prepaid voucher?

I lost my NJOI Prepaid voucher. Can I get a replacement?

I am unable to activate my pin or physical NJOI Prepaid voucher. What should I do?

What happens to my credit if I top up again before the expiry date?

Will I still be able to top up my expired prepaid voucher?

How do I check my balance and when it expires?

I still have prepaid balance. Can I activate another prepaid voucher?

Can I share my credit with other NJOI Prepaid customers?

What are the channel(s) / pack(s) available for purchase?

How do I purchase channels or packs?

I still have viewing time available, can I purchase the same channel / pack?

Am I charged SST for any purchase of channel(s) / pack(s)?

How long will it take for the purchased channel(s) / pack(s) to be activated?

I am not able to watch my purchased channel(s) / pack(s). What should I do?

Can I cancel my purchase of channel(s) or pack(s)?

What should I do if my transactions were unsuccessful?

Will I be notified if my transaction was successful?

Are there any extra charges for purchase of channels and packs?

What is Astro First and Astro Best?

How much does it cost for each movie from Astro First or Astro Best?

Where can I purchase Astro First or Astro Best movies?

How long can I watch Astro First or Astro Best movies after my purchase?

How long do I have to wait before I can watch the purchased movie?

Where can I go to get a self help guide for technical issues?

How do I navigate around the TV Guide?

How do I change my TV settings?

How do I toggle the language and subtitle settings?

How do I adjust the resolution?

How do I toggle my audio settings?

How do I add my favourite channels?

How do I change the PIN?

How do I set channel blocks?

What do the lights on the decoder indicate?

Service Currently Not Available (SCNA) - NJOI

Please ensure that your Astro Smart Card is fully inserted (S1) - NJOI

Please insert the correct Astro Smart Card with the arrow facing up (S2) - NJOI

You have inserted the wrong smart card. Please insert the correct Smart Card (S14) - NJOI

Box no power - NJOI

Blank Screen / No Video / Blue Screen / No Signal - NJOI

Box hang at channel - NJOI

Box not responding to remote control - NJOI