NJOI

Find out about NJOI, top up prepaid credits, technical troubleshooting and more.

Technical Troubleshooting

Top Up & Credit

Channels, Packs & Movies

User Guide - NJOI

General Enquiries - NJOI

My NJOI app

NJOI HD

What is My NJOI app?

Can all NJOI customers use the My NJOI app?

Software compatibility for My NJOI app

Can I watch my favorite shows on the My NJOI app?

Where can I download My NJOI app and is it free?

Which language is My NJOI app available in?

How do I set up my account on My NJOI app?

If I have more than one smartcard, what do I do?

Are customers able to store their credit/debit card details for future purchases?

How do I top up my account on My NJOI app?

How do I make a purchase on the My NJOI app?

How much money can I store on My NJOI app?

Is there a daily limit to the number of transactions that I can perform through My NJOI app? Is there any spending limit for each transaction?

Will I be notified before My NJOI app credit expires?

I conducted a successful transaction using My NJOI app but the transaction is not reflected in my bill statement. Why is this happening?

How long will it take for the activation of the channel/pack after a purchase has been made on My NJOI app?

How do I check my purchases via the My NJOI app?

How far back can I view my transaction history?

Why can’t I purchase prepaid packs and channels?

Can I purchase Astro First & Astro Best movies through the My NJOI app or do I need to go channel 480/481 to purchase them?

There is currently an auto-renew option available on the NJOI website, is there an identical feature in the My NJOI app?

I’m no longer using NJOI, how do I remove my account from the My NJOI app?

I still have credit in my NJOI app, upon termination of my NJOI service, what will happen to my credits in the app?

How safe is it for me to use My NJOI app?

How are my credit card details authenticated before purchasing?

What should I do if I suspect that my phone has been stolen or the confidentiality of My NJOI app has been compromised?

What is NJOI HD? Who is the target audience?

What are the channels available with the HD pack?

How do I purchase the HD Pack?

Do I need to purchase the HD Pack before I can purchase other prepaid channels and packs?

Will the radio channels be available upon NJOI HD activation?

I have purchased the HD Pack, will the prepaid channels I’ve purchased during this time be in HD as well?

Is NJOI HD a recurring subscription?

How do I check my bill for NJOI HD purchase?

Is the HD Pack only for new NJOI customers?

I am a new NJOI customer, why am I charged RM15 for HD services? I don’t need HD services. I would like to watch my channels in SD, similar to existing customers.

I’m a new NJOI customer. My NJOI HD pack has expired however my prepaid channel is still valid for a few more days. Must I purchase the NJOI HD pack again to watch the remainder of my prepaid channel?

As a current NJOI customer, must I get the HD Pack?

All of my previous channels entitlement are no longer available after buying a new NJOI box due to technical issues with my old one. Do I need to purchase the HD pack in order to get my earlier channels entitlement?

I am an existing NJOI customer with a prepaid balance of RM50. Due to technical issues with my NJOI box, I bought a new box and it was activated under a new NJOI account. Since I have a prepaid balance of RM50, will it be credited to my new account?

Why is NJOI introducing HD?

When NJOI was first launched, It was promised to be free satellite TV. Why is NJOI introducing a subscription fee for HD services? Are they allowed to?

How long will it take for the purchase of a channel/pack to appear in the ‘My Purchases’ tab on My NJOI app?

Where can I go to get a self help guide for technical issues?

My TV is displaying an error message. What can I do?

How do I check my prepaid balance?

I've made an error while filling up the online form or would like to cancel the order request. What should I do?

What are the channels I am entitled to as an NJOI Prepaid customer?

What happens after I've submitted an order?

What is NJOI Prepaid?

Service Currently Not Available (SCNA) - NJOI

How do I navigate around the TV Guide?

What are the channel(s) / pack(s) available for purchase?

How much are prepaid vouchers and where can I purchase it?

My smartcard has been stolen/broken. Can I get a replacement?

Is there a warranty for the decoder?

What is the difference between Astro and NJOI Prepaid?

Please ensure that your Astro Smart Card is fully inserted (S1) - NJOI

How do I change my TV settings?

How do I purchase channels or packs?

Will my NJOI Prepaid credit expire?

What can I do with Online Self Service?

What is the e-kasih program?

How do I sign up for NJOI?

Please insert the correct Astro Smart Card with the arrow facing up (S2) - NJOI

How do I toggle the language and subtitle settings?

I still have viewing time available, can I purchase the same channel / pack?

How do I top up without buying a pin number or physical prepaid voucher?

How do I access CH200?

What is included in the NJOI Prepaid set?

You have inserted the wrong smart card. Please insert the correct Smart Card (S14) - NJOI

How do I adjust the resolution?

Am I charged SST for any purchase of channel(s) / pack(s)?

I received a pin number / physical voucher when I bought the prepaid top up. How do I activate my purchased NJOI Prepaid voucher?

As an Astro customer, am I able to enjoy the prepaid NJOI services?

Box no power - NJOI

How do I toggle my audio settings?

How long will it take for the purchased channel(s) / pack(s) to be activated?

I lost my NJOI Prepaid voucher. Can I get a replacement?

Is the NJOI decoder HD-enabled?

Blank Screen / No Video / Blue Screen / No Signal - NJOI

How do I add my favourite channels?

I am not able to watch my purchased channel(s) / pack(s). What should I do?

I am unable to activate my pin or physical NJOI Prepaid voucher. What should I do?