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    Akaun Saya
My Account

My Account

Akaun Saya

Manage your Astro account, services and more.
Urus akaun Astro anda, perkhidmatan dan banyak lagi.

Astro Box & Smart Card/SIM Card Retrieval Policy

Polisi Pulangan Astro box & Kad Pintar/Kad SIM

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Account Details

Maklumat Akaun

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Astro ID

Astro ID

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Change Ownership

Pemindahan Pemilikan

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Change Subscription & Services

Perubahan Langganan & Servis

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Moving Home

Pindah Rumah

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Reconnection & Disconnection

Penyambungan Semula & Penamatan Langganan

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How do I delete my Astro ID?

How do I delete my Astro ID?

Bagaimana saya boleh padamkan Astro ID?

How do I request for a move?

How do I request for a move?

Apakah cara untuk permintaan pemindahan?

How do I reconnect my account?

How do I reconnect my account?

Bagaimana cara untuk menyambung semula akaun saya?

What would my account number look like?

What would my account number look like?

Bagaimana saya boleh mengenal pasti nombor akaun saya?

What is the difference between Transfer of Equipment Ownership, Merge of Equipment and Split of Equipment?

What is the difference between Transfer of Equipment Ownership, Merge of Equipment and Split of Equipment?

Apakah perbezaan antara Pemindahan Pemilikan Peralatan, Gabungan Peralatan dan Pembahagian Peralatan?

Why do I need to return the Astro box & Smart Card/SIM Card?

Why do I need to return the Astro box & Smart Card/SIM Card?

Mengapa saya perlu memulangkan Astro box & Kad Pintar/Kad SIM?

What is Astro ID?

What is Astro ID?

Apa itu Astro ID?

Where can I find my account number?

Where can I find my account number?

Di mana saya boleh mencari nombor akaun saya?

Do I have to be an existing Astro customer to have an Astro ID?

Do I have to be an existing Astro customer to have an Astro ID?

Adakah saya perlu menjadi pelanggan Astro sedia ada untuk memiliki Astro ID?

What is the procedure for Transfer of Equipment Ownership?

What is the procedure for Transfer of Equipment Ownership?

Apakah prosedur untuk Pemindahan Pemilikan Peralatan?

What happens if I do not return the Astro box & Smart Card/SIM Card?

What happens if I do not return the Astro box & Smart Card/SIM Card?

Apakah yang berlaku jika saya tidak memulangkan Astro box & Kad Pintar/Kad SIM?

How many days notice should I provide prior to moving?

How many days notice should I provide prior to moving?

Berapa lamakah tempoh notis perlu diberikan sebelum saya berpindah?

How do I register for an Astro ID?

How do I register for an Astro ID?

Bagaimana saya boleh mendaftar untuk Astro ID?

Do I need to return all the devices after cancellation?

Do I need to return all the devices after cancellation?

Adakah saya perlu memulangkan semua peralatan selepas pembatalan?

What can I use my account number for?

What can I use my account number for?

Apakah kegunaan nombor akaun saya?

What is the moving procedure?

What is the moving procedure?

Apakah prosedur pemindahan?

How do I return my Satellite TV Device(s)?

How do I return my Satellite TV Device(s)?

Bagaimana saya boleh memulangkan Astro box & Kad Pintar/Kad SIM?

What is the procedure for merging / splitting my account?

What is the procedure for merging / splitting my account?

Apakah prosedur untuk menggabungkan / membahagi akaun saya?

How do I return my Plug & Play Box?

How do I return my Plug & Play Box?

What device(s) do I need to take with me to my new home?

What device(s) do I need to take with me to my new home?

Apakah peralatan yang perlu saya bawa ke rumah baharu saya?

How long does it take to reconnect?

How long does it take to reconnect?

Berapa masa yang diambil untuk penyambungan semula semula?

How do I link my Astro ID to my Astro account?

How do I link my Astro ID to my Astro account?

Bagaimana cara untuk memautkan Astro ID saya ke akaun Astro saya?

What are the items that I need to return to Astro?

What are the items that I need to return to Astro?

Apakah peralatan yang perlu saya kembalikan ke Astro?

What is the form required for Transfer of Equipment Ownership / Merge of Equipment / Split of Equipment?

What is the form required for Transfer of Equipment Ownership / Merge of Equipment / Split of Equipment?

Apakah borang yang diperlukan untuk melakukan Pemindahan Pemilikan Peralatan / Gabungan Peralatan / Pembahagian Peralatan?

Can I reconnect at any time?

Can I reconnect at any time?

Bolehkah saya menyambung semula pada bila-bila masa?

Do I need to pay for any charges when the courier agent comes to pick up the Astro box & Smart Card/SIM Card?

Do I need to pay for any charges when the courier agent comes to pick up the Astro box & Smart Card/SIM Card?

Adakah saya perlu membayar sebarang caj apabila ejen kurier datang untuk mengambil Astro box & Kad Pintar/Kad SIM?

Can I request for Transfer of Equipment Ownership / Merge of Equipment / Split of Equipment if I have an outstanding balance in my account?

Can I request for Transfer of Equipment Ownership / Merge of Equipment / Split of Equipment if I have an outstanding balance in my account?

Bolehkah saya membuat permintaan Pemindahan Pemilikan Peralatan / Gabungan Peralatan / Pembahagian Peralatan jika saya mempunyai baki tertunggak dalam akaun saya?

How much will it cost for relocation?

How much will it cost for relocation?

Berapakah kos untuk pemindahan?

Why do I need to secure my Astro ID account with Two-Factor authentication? (2FA)?

Why do I need to secure my Astro ID account with Two-Factor authentication? (2FA)?

Mengapakah saya perlu melindungi akaun Astro ID saya dengan pengesahan Dua Faktor? (2FA)?

How do I return my Astro Fibre devices?

How do I return my Astro Fibre devices?

How will I be charged for my move?

How will I be charged for my move?

Bagaimana saya akan dikenakan bayaran untuk pemindahan saya?

Will I be charged for reconnection?

Will I be charged for reconnection?

Adakah saya akan dikenakan bayaran untuk penyambungan semula?

How do I know if I am being charged for the box fee?

How do I know if I am being charged for the box fee?

Bagaimana untuk semak jika saya dicaj untuk Astro box?

Am I still entitled for Multiroom discount if I would like to Transfer of Equipment Ownership / Split of Equipment of my account?

Am I still entitled for Multiroom discount if I would like to Transfer of Equipment Ownership / Split of Equipment of my account?

Adakah saya masih layak mendapat diskaun Multiroom jika saya ingin melakukan Pemindahan Pemilikan Peralatan / Pembahagian Peralatan akaun saya?

I have issues Securing my Astro ID / linking my Astro ID to Astro Account. What should I do?

I have issues Securing my Astro ID / linking my Astro ID to Astro Account. What should I do?

Saya menghadapi masalah untuk melindungi Astro ID saya / memautkan Astro ID saya ke akaun Astro. Apakah yang saya patut buat?

How do I return my Astro & Broadband device(s)?

How do I return my Astro & Broadband device(s)?

Can I return the box even after I have been charged for the box fee?

Can I return the box even after I have been charged for the box fee?

Adakah saya dibenarkan untuk memulangkan Astro box selepas saya dicaj untuk Astro box?

How do I change my password?

How do I change my password?

Bagaimana cara untuk menukar kata laluan saya?

What should I do if I've paid my overdue bill but my account is still suspended?

What should I do if I've paid my overdue bill but my account is still suspended?

Apakah yang perlu saya lakukan jika saya telah membayar bil tertunggak tetapi akaun saya masih disekat?

How long will it be before I can continue watching Astro?

How long will it be before I can continue watching Astro?

Berapa masa yang akan diambil sebelum saya boleh menonton Astro?

How do I return my NJOI Device(s)?

How do I return my NJOI Device(s)?

What is the minimum amount I would have to pay to reconnect?

What is the minimum amount I would have to pay to reconnect?

Apakah jumlah minimum yang perlu saya bayar untuk peyambungan?

I have forgotten my password. What should I do?

I have forgotten my password. What should I do?

Saya terlupa kata laluan saya. Apakah yang saya patut buat?

Will I still be charged if the move is delayed?

Will I still be charged if the move is delayed?

Adakah saya masih akan dikenakan bayaran jika pemindahan itu ditangguhkan?

I didn’t receive any SMS notification on the Astro box & Smart Card/SIM Card retrieval request?

I didn’t receive any SMS notification on the Astro box & Smart Card/SIM Card retrieval request?

Saya tidak menerima sebarang SMS mengenai permintaan saya untuk mendapatkan semula Astro box & Kad Pintar/Kad SIM

How do I recycle other Astro Equipment?

How do I recycle other Astro Equipment?

Will I need to take a new contract after moving?

Will I need to take a new contract after moving?

Adakah saya perlu mengambil kontrak baharu selepas berpindah?

Payment made was not reflected into my account, what should I do?

Payment made was not reflected into my account, what should I do?

Pembayaran yang dibuat tidak diterima dalam akaun saya, apakah yang perlu saya lakukan?

I did not receive recovery email or verification code to reset my Astro ID password. What should I do?

I did not receive recovery email or verification code to reset my Astro ID password. What should I do?

Saya tidak menerima e-mel pemulihan atau kod pengesahan untuk menetapkan semula kata laluan Astro ID saya. Apakah yang saya patut buat?

Can I still move if I have an outstanding balance on my account?

Can I still move if I have an outstanding balance on my account?

Adakah saya masih boleh berpindah jika saya mempunyai baki tertunggak dalam akaun saya?

I have Astro ID log in issues. What should I do?

I have Astro ID log in issues. What should I do?

Saya mempunyai masalah log masuk Astro ID. Apakah yang saya patut buat?

I’ve made payment via a non-real time payment channel. How can I speed up my account reconnection?

I’ve made payment via a non-real time payment channel. How can I speed up my account reconnection?

Saya telah membuat pembayaran melalui saluran pembayaran bukan masa nyata. Bagaimanakah saya boleh mempercepatkan penyambungan semula akaun saya?

What happens if I have lost my Astro Box or Smart Card/SIM Card?

What happens if I have lost my Astro Box or Smart Card/SIM Card?

Apakah yang berlaku jika saya kehilangan Astro box atau Kad Pintar/Kad SIM saya?

What happens if I move to a new location during the contract period?

What happens if I move to a new location during the contract period?

Apakah yang berlaku jika saya berpindah ke lokasi baharu dalam tempoh kontrak?

How do I terminate my Astro subscription?

How do I terminate my Astro subscription?

Bagaimana saya boleh menamatkan langganan Astro saya?