My Account

My Account

Manage your Astro account, services and more.

Change Ownership

Reconnection & Disconnection

Moving Home

Account Details

Change Subscription & Services

Astro ID

Astro Box & Smart Card/SIM Card Retrieval Policy

What would my account number look like?

How do I reconnect my account?

What is the difference between Transfer of Equipment Ownership, Merge of Equipment and Split of Equipment?

How do I request for a move?

What is Astro ID?

Why do I need to return the Astro box & Smart Card/SIM Card?

Where can I find my account number?

What is the procedure for Transfer of Equipment Ownership?

How many days notice should I provide prior to moving?

Do I have to be an existing Astro customer to have an Astro ID?

What happens if I do not return the Astro box & Smart Card/SIM Card?

What can I use my account number for?

Do I need to return all the devices after cancellation?

What is the procedure for merging / splitting my account?

What is the moving procedure?

How do I register for an Astro ID?

How do I return the Astro box & Smart Card/SIM Card?

How long does it take to reconnect?

What is the form required for Transfer of Equipment Ownership / Merge of Equipment / Split of Equipment?

What device(s) do I need to take with me to my new home?

What are the items that I need to return to Astro?

How do I link my Astro ID to my Astro account?

Can I reconnect at any time?

Can I request for Transfer of Equipment Ownership / Merge of Equipment / Split of Equipment if I have an outstanding balance in my account?

How much will it cost for relocation?

Do I need to pay for any charges when the courier agent comes to pick up the Astro box & Smart Card/SIM Card?

Why do I need to secure my Astro ID account with Two-Factor authentication? (2FA)?

Will I be charged for reconnection?

Am I still entitled for Multiroom discount if I would like to Transfer of Equipment Ownership / Split of Equipment of my account?

How will I be charged for my move?

How do I know if I am being charged for the box fee?

I have issues Securing my Astro ID / linking my Astro ID to Astro Account. What should I do?

What should I do if I've paid my overdue bill but my account is still suspended?

How long will it be before I can continue watching Astro?

Am I allowed to return the box even after I have been charged for the box fee?

How do I change my password?

What is the minimum amount I would have to pay to reconnect?

Will I still be charged if the move is delayed?

I didn’t receive any SMS notification on the Astro box & Smart Card/SIM Card retrieval request?

I Have forgotten my password. What should I do?

Payment made was not reflected into my account, what should I do?

Will I need to take a new contract after moving?

I did not receive recovery email or verification code to reset my Astro ID password. What should I do?

I’ve made payment via a non-real time payment channel. How can I speed up my account reconnection?

Can I still move if I have an outstanding balance on my account?

What happens if I have lost my Astro Box or Smart Card/SIM Card?

I have Astro ID log in issues. What should I do?

How would I know if the MMS is successfully sent?

What happens if I move to a new location during the contract period?

Is there any other platform to send the proof of payment other than MMS? E.g Email, Whatsapp

What should I do if the MMS is not successful?

What telco service providers are compatible with the MMS account reconnection service?

How do I terminate my Astro subscription?