Help & Support
>
My Account

My Account

Manage your Astro account, services and more.

Change Ownership

This is some text inside of a div block.

Reconnection & Disconnection

This is some text inside of a div block.

Moving Home

This is some text inside of a div block.

Account Details

This is some text inside of a div block.

Change Subscription & Services

This is some text inside of a div block.

Astro ID

This is some text inside of a div block.

What would my account number look like?

What would my account number look like?

I’m an existing/new Astro IPTV customer. Can I upgrade to Ultra Box?

I’m an existing/new Astro IPTV customer. Can I upgrade to Ultra Box?

How do I reconnect my account?

How do I reconnect my account?

What is the difference between Transfer of Equipment Ownership, Merge of Equipment and Split of Equipment?

What is the difference between Transfer of Equipment Ownership, Merge of Equipment and Split of Equipment?

How do I request for a move?

How do I request for a move?

What is Astro ID?

What is Astro ID?

Where can I find my account number?

Where can I find my account number?

I am currently an existing IPTV customer under contract, can I upgrade to Ultra Box?

I am currently an existing IPTV customer under contract, can I upgrade to Ultra Box?

Is there a cancellation fee if I terminate my service?

Is there a cancellation fee if I terminate my service?

What is the procedure for Transfer of Equipment Ownership?

What is the procedure for Transfer of Equipment Ownership?

How many days notice should I provide prior to moving?

How many days notice should I provide prior to moving?

Do I have to be an existing Astro customer to have an Astro ID?

Do I have to be an existing Astro customer to have an Astro ID?

What can I use my account number for?

What can I use my account number for?

Do I need to return all the devices after cancellation?

Do I need to return all the devices after cancellation?

What is the procedure for merging / splitting my account?

What is the procedure for merging / splitting my account?

What is the moving procedure?

What is the moving procedure?

How do I register for an Astro ID?

How do I register for an Astro ID?

How long does it take to reconnect?

How long does it take to reconnect?

What is the form required for Transfer of Equipment Ownership / Merge of Equipment / Split of Equipment?

What is the form required for Transfer of Equipment Ownership / Merge of Equipment / Split of Equipment?

What device(s) do I need to take with me to my new home?

What device(s) do I need to take with me to my new home?

How do I link my Astro ID to my Astro account?

How do I link my Astro ID to my Astro account?

Can I reconnect at any time?

Can I reconnect at any time?

Can I request for Transfer of Equipment Ownership / Merge of Equipment / Split of Equipment if I have an outstanding balance in my account?

Can I request for Transfer of Equipment Ownership / Merge of Equipment / Split of Equipment if I have an outstanding balance in my account?

How much will it cost for relocation?

How much will it cost for relocation?

Why do I need to secure my Astro ID account with Two-Factor authentication? (2FA)?

Why do I need to secure my Astro ID account with Two-Factor authentication? (2FA)?

Will I be charged for reconnection?

Will I be charged for reconnection?

Am I still entitled for Multiroom discount if I would like to Transfer of Equipment Ownership / Split of Equipment of my account?

Am I still entitled for Multiroom discount if I would like to Transfer of Equipment Ownership / Split of Equipment of my account?

How will I be charged for my move?

How will I be charged for my move?

I have issues Securing my Astro ID /linking my Astro ID to Astro Account.

I have issues Securing my Astro ID /linking my Astro ID to Astro Account.

What should I do if I've paid my overdue bill but my account is still suspended?

What should I do if I've paid my overdue bill but my account is still suspended?

How long will it be before I can continue watching Astro?

How long will it be before I can continue watching Astro?

How do I change my password?

How do I change my password?

What is the minimum amount I would have to pay to reconnect?

What is the minimum amount I would have to pay to reconnect?

Will I still be charged if the move is delayed?

Will I still be charged if the move is delayed?

I Have forgotten my password. What should I do?

I Have forgotten my password. What should I do?

Payment made was not reflected into my account, what should I do?

Payment made was not reflected into my account, what should I do?

Will I need to take a new contract after moving?

Will I need to take a new contract after moving?

I did not receive recovery email or verification code to reset my Astro ID password. What should I do?

I did not receive recovery email or verification code to reset my Astro ID password. What should I do?

I’ve made payment via a non-real time payment channel. How can I speed up my account reconnection?

I’ve made payment via a non-real time payment channel. How can I speed up my account reconnection?

Can I still move if I have an outstanding balance on my account?

Can I still move if I have an outstanding balance on my account?

How would I know if the MMS is successfully sent?

How would I know if the MMS is successfully sent?

What happen if I move to a new location during the contract period?

What happen if I move to a new location during the contract period?

Is there any other platform to send the proof of payment other than MMS? E.g Email, Whatsapp

Is there any other platform to send the proof of payment other than MMS? E.g Email, Whatsapp

What should I do if the MMS is not successful?

What should I do if the MMS is not successful?

What telco service providers are compatible with the MMS account reconnection service?

What telco service providers are compatible with the MMS account reconnection service?

I want to close my account. Will I need to return the NJOI Prepaid equipment?

I want to close my account. Will I need to return the NJOI Prepaid equipment?