Broadband Technical Help

Broadband Technical Help

Bantuan Teknikal Jalur Lebar

Find out more about Broadband technical charges, technician and more.
Dapatkan lebih maklumat mengenai caj teknikal jalur lebar, juruteknik dan banyak lagi.

Broadband Improvement Guide - Band Steering

Panduan Penambahbaikan Jalur Lebar - "Band Steering"

Broadband User Guide - Mesh

Panduan Pengguna Jalur Lebar - Mesh

Broadband Technical Troubleshooting - Astro Fibre

Penyelesaian Masalah Teknikal Jalur Lebar - Astro Fibre

Connectivity Test

Ujian Sambungan Jalur Lebar

Broadband Technical Troubleshooting – Allo

Penyelesaian Masalah Teknikal Jalur Lebar – Allo

Broadband Technical Troubleshooting – Maxis

Penyelesaian Masalah Teknikal Jalur Lebar – Maxis

Broadband Technical Troubleshooting – TIME

Penyelesaian Masalah Teknikal Jalur Lebar - TIME

Broadband User Guide - Change WiFi Channel

Panduan Pengguna Jalur Lebar - Tukar Saluran WiFi

Broadband User Guide - Reset Wireless Password

Panduan Pengguna Jalur Lebar - Set Semula Kata Laluan Wireless

Router no power - Astro Fibre

Router tiada kuasa - Astro Fibre

Do I need to configure the WiFi parameters once Mesh network is set up?

Selepas rangkaian Mesh ditetapkan, perlukah saya membuat tetapan parameter WiFi?

Where should I place my Mesh WiFi unit(s)?

Di manakah patut saya letakkan unit Mesh Wi-Fi?

Slow Internet Connection - Astro Fibre

Sambngan Internet Perlahan - Astro Fibre

What are the devices required to form a Mesh WiFi network?

Apakah peranti yang diperlukan untuk sambungan rangkaian Mesh Wi-Fi?

Internet intermittent or frequent disconnection - Astro Fibre

Gangguan Internet terputus atau kerap terputus- Astro Fibre

Are there any downsides to using a Mesh WiFi network?

Adakah terdapat kekurangan dalam menggunakan rangkaian Mesh Wi-Fi?

In a scenario where there are more than 1 Mesh unit, is it possible to pair the second Mesh unit with the first Mesh rather than the WiFi router?

Sekiranya terdapat lebih dari 1 unit Mesh, bolehkah unit kedua Mesh dipadankan dengan unit pertama Mesh dan bukannya bersama router WiFi?

How do I set up a Mesh WiFi network?

Bagaimana cara untuk menetapkan rangkaian Mesh WiFi?

Slow browsing at a few websites - Astro Fibre

Pelayaran perlahan di beberapa laman sesawang - Astro Fibre

Unable to browse or access certain website - Astro Fibre

Tidak boleh melayari atau mengakses sesetengah laman sesawang - Astro Fibre

Is there a cancellation fee if I terminate my service?

Is there a cancellation fee if I terminate my service?

Broadband No Service - Astro Fibre

Tiada Perkhidmatan Jalur Lebar - Astro Fibre

Speed Test - Astro Fibre

Ujian Kelajuan - Astro Fibre

What are the benefits of using Mesh WiFi network?

Apakah kelebihan menggunakan rangkaian Mesh Wi-Fi?

Modem no power - Astro Fibre

Modem tiada kuasa - Astro Fibre

All Services Not Available (Broadband & Astro) - TIME

Semua perkhidmatan tergendala (Broadband & Astro) - TIME

Astro Fibre - Huawei K562e

Astro Fibre - Huawei K562e

What is Mesh WiFi network?

Apa itu rangkaian Mesh Wi-Fi?

What is Band Steering?

Apa itu Band Steering?

Ping & Traceroute Test

Ujian Ping & Traceroute

All Services Not Available (Broadband & Astro) - Maxis

Semua perkhidmatan tergendala (Broadband & Astro) - Maxis

Router no power - Allo

Router tiada kuasa - Allo

Astro Fibre - Huawei K562e

Astro Fibre - Huawei K562e

Internet not available, Astro OK - TIME

Tiada Internet, Astro OK - TIME

Modem no power - Allo

Modem tiada kuasa - Allo

What frequency bands does our RGW support?

Jalur frekuensi apa yang disokong oleh RGW kami?

Internet not available, Astro OK - Maxis

Tiada Internet, Astro OK - Maxis

TIME - Cisco Linksys Router

TIME - Router Cisco Linksys

TIME - ZTE Router

TIME - ZTE Router

Speed Test - Maxis/Allo/TIME

Uji Kelajuan - Maxis/Allo/TIME

Router no power - TIME

Router tiada kuasa - TIME

Router no power - Maxis

Router tiada kuasa - Maxis

What are the differences between 2.4GHz and 5GHz frequency bands?

Apa perbezaan di antara jalur frekuensi 2.4GHz dan 5GHz?

TIME - Dlink Router

TIME - Dlink Router

TIME - Cisco/Linksys Router

TIME - Router Cisco/Linksys

Internet intermittent or frequent disconnection - Allo

Gangguan Internet terputus atau kerap terputus - Allo

TIME - ZTE Router

TIME - Router ZTE

Slow browsing at certain website - Allo

Pelayaran perlahan di beberapa laman web - Allo

Modem no power - TIME

Modem tiada kuasa - TIME

TIME - Tplink Router

TIME - Tplink Router

Modem no power - Maxis

Modem tiada kuasa - Maxis

TIME - Dlink Router

TIME - Dlink Router

TIME - Tplink Router

TIME - Tplink Router

Why Band Steering is disabled by default?

Kenapa "Band Steering" dinyahaktifkan pada tetapan asal?

Internet intermittent or frequent disconnection - TIME

Gangguan Internet terputus atau kerap terputus - TIME

Maxis - KAON Router

Maxis - KAON Router

Why does Astro recommend this feature to be disabled?

Kenapa Astro menyarankan ciri ini dinyahaktifkan?

Maxis - Technicolor Router

Maxis- Router Technicolor

Slow Internet Connection - Allo

Sambungan Internet Perlahan - Allo

Internet intermittent or frequent disconnection - Maxis

Gangguan Internet Terputus atau kerap terputus - Maxis

Unable to browse or access certain website - Allo

Tidak boleh melayari atau mengakses sesetengah laman sesawang - Allo

Maxis - Huawei Router

Maxis - Huawei Router

Slow browsing at certain website - Maxis

Pelayaran perlahan di beberapa laman web - Maxis

What happens to the SSID when Band Steering is enabled?

Apa akan berlaku kepada SSID apabila "Band Steering" diaktifkan?

Maxis - KAON Router

Maxis - KAON Router

Slow browsing at certain website - TIME

Pelayaran perlahan di beberapa laman web - TIME

Split WiFi to 2.4GHz and 5GHz

Bahagikan Wi-Fi kepada 2.4GHz dan 5GHZ

Slow Internet Connection - Maxis

Sambungan Internet Perlahan - Maxis

Maxis - Technicolor Router

Maxis - Router Technicolor

Slow Internet Connection - TIME

Sambungan Internet Perlahan - TIME

What happened to the WiFi SSID when Band Steering is disabled?

Apa berlaku kepada SSID Wi-Fi apabila "Band Steering" dinyahaktifkan?

Unable to browse or access certain website - TIME

Tidak boleh melayari atau mengakses sesetengah laman sesawang - TIME

Maxis - Tplink Router

Maxis - Tplink Router

How can I benefit from Band Steering feature being enabled?

Apa kelebihan apabila "Band Steering" diaktifkan?

Unable to browse or access certain website - Maxis

Tidak boleh melayari atau mengakses sesetengan laman sesawang - Maxis

What are the minimum specifications of devices (laptop and mobile phone) that I should use to enjoy 500 and 800Mbps speed?

What are the minimum specifications of devices (laptop and mobile phone) that I should use to enjoy 500 and 800Mbps speed?

Phone Line Issue - Maxis

Isu Talian Telefon - Maxis

How can I benefit from Band Steering feature being disabled?

Apa kelebihan apabila "Band Steering" dinyahaktifkan?

Why can’t I get maximum speed based on my subscription package (500/800Mbps) on my laptop/mobile phone?

Kenapa saya tidak mendapat kelajuan maksimum berdasarkan pakej langganan saya (500/800Mbps) di telefon mudah alih/komputer riba saya?

Phone line issue - TIME

Isu Talian Telefon - TIME

Allo - Tplink Router

Allo - Router Tplink

Enabling Band Steering - Huawei K562e

Aktifkan "Band Steering" - Huawei K562e

Disabling Band Steering - Huawei K562e

Nyahaktifkan "Band Steering" - Huawei K562e