Broadband Technical Help

Broadband Technical Help

Find out more about Broadband technical charges, technician and more.

Broadband Technical Troubleshooting - Astro Fibre

Broadband Technical Troubleshooting – TIME

Broadband Technical Troubleshooting – Allo

Broadband Technical Troubleshooting – Maxis

Broadband User Guide - Reset Wireless Password

Broadband User Guide - Change WiFi Channel

Connectivity Test

Broadband Improvement Guide - Band Steering

Broadband User Guide - Mesh

Speed Test - Astro Fibre

What are the devices required to form a Mesh WiFi network?

What are the benefits of using Mesh WiFi network?

Where should I place my Mesh WiFi unit(s)?

Do I need to configure the WiFi parameters once Mesh network is set up?

How do I set up a Mesh WiFi network?

In a scenario where there are more than 1 Mesh unit, is it possible to pair the second Mesh unit with the first Mesh rather than the WiFi router?

Are there any downsides to using a Mesh WiFi network?

Is there a cancellation fee if I terminate my service?

Broadband No Service - Astro Fibre

Modem no power - Astro Fibre

Slow browsing at a few websites - Astro Fibre

Internet intermittent or frequent disconnection - Astro Fibre

Unable to browse or access certain website - Astro Fibre

Slow Internet Connection - Astro Fibre

Router no power - Astro Fibre

Ping & Traceroute Test

Router no power - Allo

All Services Not Available (Broadband & Astro) - TIME

All Services Not Available (Broadband & Astro) - Maxis

Astro Fibre - Huawei K562e

Astro Fibre - Huawei K562e

What is Mesh WiFi network?

What is Band Steering?

Speed Test - Maxis/Allo

Modem no power - Allo

Internet not available, Astro OK - TIME

Internet not available, Astro OK - Maxis

TIME - ZTE Router

TIME - Cisco Linksys Router

What frequency bands does our RGW support?

Internet intermittent or frequent disconnection - Allo

Router no power - TIME

Router no power - Maxis

TIME - Dlink Router

TIME - Cisco/Linksys Router

TIME - ZTE Router

What are the differences between 2.4GHz and 5GHz frequency bands?

Slow browsing at certain website - Allo

Modem no power - TIME

Modem no power - Maxis

TIME - Tplink Router

TIME - Tplink Router

TIME - Dlink Router

Why Band Steering is disabled by default?

Slow Internet Connection - Allo

Internet intermittent or frequent disconnection - TIME

Internet intermittent or frequent disconnection - Maxis

Maxis- Technicolor Router

Maxis - KAON Router

Why does Astro recommend this feature to be disabled?

Unable to browse or access certain website - Allo

Slow browsing at certain website - TIME

Slow browsing at certain website - Maxis

Maxis - Huawei Router

Maxis - KAON Router

What happens to the SSID when Band Steering is enabled?

Slow Internet Connection - TIME

Slow Internet Connection - Maxis

Maxis - Technicolor Router

Split WiFi to 2.4GHz and 5GHz

What happened to the WiFi SSID when Band Steering is disabled?

Unable to browse or access certain website - TIME

Unable to browse or access certain website - Maxis

Maxis - Tplink Router

How can I benefit from Band Steering feature being enabled?

What are the minimum specifications of devices (laptop and mobile phone) that I should use to enjoy 500 and 800Mbps speed?

Phone line issue - TIME

Phone Line Issue - Maxis

Allo - Tplink Router

How can I benefit from Band Steering feature being disabled?

Why can’t I get maximum speed based on my subscription package (500/800Mbps) on my laptop/mobile phone?

Enabling Band Steering - Huawei K562e

Disabling Band Steering - Huawei K562e