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Broadband Technical Help

Broadband Technical Help

Find out more about Broadband technical charges, technician and more.

Broadband Technical Troubleshooting - Astro Fibre

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Broadband Technical Troubleshooting – TIME

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Broadband Technical Troubleshooting – Allo

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Broadband Technical Troubleshooting – Maxis

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Broadband User Guide - Reset Wireless Password

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Broadband User Guide - Change WiFi Channel

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Connectivity Test

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Broadband Improvement Guide - Band Steering

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Broadband User Guide - Mesh

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Speed Test - Astro Fibre

Speed Test - Astro Fibre

What are the devices required to form a Mesh WiFi network?

What are the devices required to form a Mesh WiFi network?

What are the benefits of using Mesh WiFi network?

What are the benefits of using Mesh WiFi network?

Where should I place my Mesh WiFi unit(s)?

Where should I place my Mesh WiFi unit(s)?

Do I need to configure the WiFi parameters once Mesh network is set up?

Do I need to configure the WiFi parameters once Mesh network is set up?

How do I set up a Mesh WiFi network?

How do I set up a Mesh WiFi network?

In a scenario where there are more than 1 Mesh unit, is it possible to pair the second Mesh unit with the first Mesh rather than the WiFi router?

In a scenario where there are more than 1 Mesh unit, is it possible to pair the second Mesh unit with the first Mesh rather than the WiFi router?

Are there any downsides to using a Mesh WiFi network?

Are there any downsides to using a Mesh WiFi network?

Is there a cancellation fee if I terminate my service?

Is there a cancellation fee if I terminate my service?

Broadband No Service - Astro Fibre

Broadband No Service - Astro Fibre

Modem no power - Astro Fibre

Modem no power - Astro Fibre

Slow browsing at a few websites - Astro Fibre

Slow browsing at a few websites - Astro Fibre

Internet intermittent or frequent disconnection - Astro Fibre

Internet intermittent or frequent disconnection - Astro Fibre

Unable to browse or access certain website - Astro Fibre

Unable to browse or access certain website - Astro Fibre

Slow Internet Connection - Astro Fibre

Slow Internet Connection - Astro Fibre

Router no power - Astro Fibre

Router no power - Astro Fibre

Ping & Traceroute Test

Ping & Traceroute Test

Router no power - Allo

Router no power - Allo

All Services Not Available (Broadband & Astro) - TIME

All Services Not Available (Broadband & Astro) - TIME

All Services Not Available (Broadband & Astro) - Maxis

All Services Not Available (Broadband & Astro) - Maxis

Astro Fibre - Huawei K562e

Astro Fibre - Huawei K562e

Astro Fibre - Huawei K562e

Astro Fibre - Huawei K562e

What is Mesh WiFi network?

What is Mesh WiFi network?

What is Band Steering?

What is Band Steering?

Speed Test - Maxis/Allo

Speed Test - Maxis/Allo

Modem no power - Allo

Modem no power - Allo

Internet not available, Astro OK - TIME

Internet not available, Astro OK - TIME

Internet not available, Astro OK - Maxis

Internet not available, Astro OK - Maxis

TIME - ZTE Router

TIME - ZTE Router

TIME - Cisco Linksys Router

TIME - Cisco Linksys Router

What frequency bands does our RGW support?

What frequency bands does our RGW support?

Internet intermittent or frequent disconnection - Allo

Internet intermittent or frequent disconnection - Allo

Router no power - TIME

Router no power - TIME

Router no power - Maxis

Router no power - Maxis

TIME - Dlink Router

TIME - Dlink Router

TIME - Cisco/Linksys Router

TIME - Cisco/Linksys Router

TIME - ZTE Router

TIME - ZTE Router

What are the differences between 2.4GHz and 5GHz frequency bands?

What are the differences between 2.4GHz and 5GHz frequency bands?

Slow browsing at certain website - Allo

Slow browsing at certain website - Allo

Modem no power - TIME

Modem no power - TIME

Modem no power - Maxis

Modem no power - Maxis

TIME - Tplink Router

TIME - Tplink Router

TIME - Tplink Router

TIME - Tplink Router

TIME - Dlink Router

TIME - Dlink Router

Why Band Steering is disabled by default?

Why Band Steering is disabled by default?

Slow Internet Connection - Allo

Slow Internet Connection - Allo

Internet intermittent or frequent disconnection - TIME

Internet intermittent or frequent disconnection - TIME

Internet intermittent or frequent disconnection - Maxis

Internet intermittent or frequent disconnection - Maxis

Maxis- Technicolor Router

Maxis- Technicolor Router

Maxis - KAON Router

Maxis - KAON Router

Why does Astro recommend this feature to be disabled?

Why does Astro recommend this feature to be disabled?

Unable to browse or access certain website - Allo

Unable to browse or access certain website - Allo

Slow browsing at certain website - TIME

Slow browsing at certain website - TIME

Slow browsing at certain website - Maxis

Slow browsing at certain website - Maxis

Maxis - Huawei Router

Maxis - Huawei Router

Maxis - KAON Router

Maxis - KAON Router

What happens to the SSID when Band Steering is enabled?

What happens to the SSID when Band Steering is enabled?

Slow Internet Connection - TIME

Slow Internet Connection - TIME

Slow Internet Connection - Maxis

Slow Internet Connection - Maxis

Maxis - Technicolor Router

Maxis - Technicolor Router

Split WiFi to 2.4GHz and 5GHz

Split WiFi to 2.4GHz and 5GHz

What happened to the WiFi SSID when Band Steering is disabled?

What happened to the WiFi SSID when Band Steering is disabled?

Unable to browse or access certain website - TIME

Unable to browse or access certain website - TIME

Unable to browse or access certain website - Maxis

Unable to browse or access certain website - Maxis

Maxis - Tplink Router

Maxis - Tplink Router

How can I benefit from Band Steering feature being enabled?

How can I benefit from Band Steering feature being enabled?

What are the minimum specifications of devices (laptop and mobile phone) that I should use to enjoy 500 and 800Mbps speed?

What are the minimum specifications of devices (laptop and mobile phone) that I should use to enjoy 500 and 800Mbps speed?

Phone line issue - TIME

Phone line issue - TIME

Phone Line Issue - Maxis

Phone Line Issue - Maxis

Allo - Tplink Router

Allo - Tplink Router

How can I benefit from Band Steering feature being disabled?

How can I benefit from Band Steering feature being disabled?

Why can’t I get maximum speed based on my subscription package (500/800Mbps) on my laptop/mobile phone?

Why can’t I get maximum speed based on my subscription package (500/800Mbps) on my laptop/mobile phone?

Enabling Band Steering - Huawei K562e

Enabling Band Steering - Huawei K562e

Disabling Band Steering - Huawei K562e

Disabling Band Steering - Huawei K562e