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Broadband

Broadband

Find out about our Broadband offering, technical troubleshooting, connectivity test and more.

Technical Troubleshooting – Maxis

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Technical Troubleshooting – TIME

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Technical Troubleshooting – Allo

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Connectivity Test

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User Guide - Reset Wireless Password

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User Guide - Change Wi-Fi Channel

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General Enquiries - Broadband

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Ping & Traceroute Test

Ping & Traceroute Test

Router no power - Allo

Router no power - Allo

All Services Not Available (Broadband & Astro) - TIME

All Services Not Available (Broadband & Astro) - TIME

All Services Not Available (Broadband & Astro) - Maxis

All Services Not Available (Broadband & Astro) - Maxis

TIME - Cisco/Linksys Router

TIME - Cisco/Linksys Router

What is the difference between Astro & Broadband and Internet Protocol TV (IPTV)?

What is the difference between Astro & Broadband and Internet Protocol TV (IPTV)?

What is the Astro & Broadband?

What is the Astro & Broadband?

TIME - Cisco Linksys Router

TIME - Cisco Linksys Router

Speed Test

Speed Test

Modem no power - Allo

Modem no power - Allo

Internet not available, Astro OK - TIME

Internet not available, Astro OK - TIME

Internet not available, Astro OK - Maxis

Internet not available, Astro OK - Maxis

TIME - ZTE Router

TIME - ZTE Router

How do I subscribe to the Astro & Broadband offer?

How do I subscribe to the Astro & Broadband offer?

TIME - ZTE Router

TIME - ZTE Router

Internet intermittent or frequent disconnection - Allo

Internet intermittent or frequent disconnection - Allo

Router no power - TIME

Router no power - TIME

Router no power - Maxis

Router no power - Maxis

TIME - Dlink Router

TIME - Dlink Router

Can I register for Auto Debit after my account is activated? (E.g. registering for Auto Debit after 3 months of sign up for the Astro & Broadband offer)

Can I register for Auto Debit after my account is activated? (E.g. registering for Auto Debit after 3 months of sign up for the Astro & Broadband offer)

TIME - Dlink Router

TIME - Dlink Router

Slow browsing at certain website - Allo

Slow browsing at certain website - Allo

Modem no power - TIME

Modem no power - TIME

Modem no power - Maxis

Modem no power - Maxis

TIME - Tplink Router

TIME - Tplink Router

If I terminate the Astro & Broadband contract within 24 months, will I need to pay additional penalty fees for the mesh WiFi devices on top of the existing penalty fee of RM106/month for the remaining months?

If I terminate the Astro & Broadband contract within 24 months, will I need to pay additional penalty fees for the mesh WiFi devices on top of the existing penalty fee of RM106/month for the remaining months?

TIME - Tplink Router

TIME - Tplink Router

Slow Internet Connection - Allo

Slow Internet Connection - Allo

Internet intermittent or frequent disconnection - TIME

Internet intermittent or frequent disconnection - TIME

Internet intermittent or frequent disconnection - Maxis

Internet intermittent or frequent disconnection - Maxis

Maxis- Technicolor Router

Maxis- Technicolor Router

Do I need to return my complimentary mesh WiFi devices if I downgraded my broadband speed from 500/800Mbps to a lower speed (30/100/300Mbps) during my contract period within the 24 months?

Do I need to return my complimentary mesh WiFi devices if I downgraded my broadband speed from 500/800Mbps to a lower speed (30/100/300Mbps) during my contract period within the 24 months?

Maxis - Technicolor Router

Maxis - Technicolor Router

Unable to browse or access certain website - Allo

Unable to browse or access certain website - Allo

Slow browsing at certain website - TIME

Slow browsing at certain website - TIME

Slow browsing at certain website - Maxis

Slow browsing at certain website - Maxis

Maxis - Tplink Router

Maxis - Tplink Router

Slow Internet Connection - TIME

Slow Internet Connection - TIME

Slow Internet Connection - Maxis

Slow Internet Connection - Maxis

Allo - Tplink Router

Allo - Tplink Router

Unable to browse or access certain website - TIME

Unable to browse or access certain website - TIME

Unable to browse or access certain website - Maxis

Unable to browse or access certain website - Maxis

Phone line issue - TIME

Phone line issue - TIME

Phone Line Issue - Maxis

Phone Line Issue - Maxis