Broadband

Broadband

Find out about our Broadband offering, technical troubleshooting, connectivity test and more.

Technical Troubleshooting – Maxis

Technical Troubleshooting – TIME

Technical Troubleshooting – Allo

Connectivity Test

User Guide - Reset Wireless Password

User Guide - Change Wi-Fi Channel

General Enquiries - Broadband

Ping & Traceroute Test

Router no power - Allo

All Services Not Available (Broadband & Astro) - TIME

All Services Not Available (Broadband & Astro) - Maxis

TIME - Cisco/Linksys Router

What is the difference between Astro & Broadband and Internet Protocol TV (IPTV)?

What is the Astro & Broadband?

TIME - Cisco Linksys Router

Speed Test

Modem no power - Allo

Internet not available, Astro OK - TIME

Internet not available, Astro OK - Maxis

TIME - ZTE Router

How do I subscribe to the Astro & Broadband offer?

TIME - ZTE Router

Internet intermittent or frequent disconnection - Allo

Router no power - TIME

Router no power - Maxis

TIME - Dlink Router

Can I register for Auto Debit after my account is activated? (E.g. registering for Auto Debit after 3 months of sign up for the Astro & Broadband offer)

TIME - Dlink Router

Slow browsing at certain website - Allo

Modem no power - TIME

Modem no power - Maxis

TIME - Tplink Router

If I terminate the Astro & Broadband contract within 24 months, will I need to pay additional penalty fees for the mesh WiFi devices on top of the existing penalty fee of RM106/month for the remaining months?

TIME - Tplink Router

Slow Internet Connection - Allo

Internet intermittent or frequent disconnection - TIME

Internet intermittent or frequent disconnection - Maxis

Maxis- Technicolor Router

Do I need to return my complimentary mesh WiFi devices if I downgraded my broadband speed from 500/800Mbps to a lower speed (30/100/300Mbps) during my contract period within the 24 months?

Maxis - Technicolor Router

Unable to browse or access certain website - Allo

Slow browsing at certain website - TIME

Slow browsing at certain website - Maxis

Maxis - Tplink Router

Split Wi-Fi to 2.4GHz and 5GHz

Slow Internet Connection - TIME

Slow Internet Connection - Maxis

Allo - Tplink Router

Unable to browse or access certain website - TIME

Unable to browse or access certain website - Maxis

Phone line issue - TIME

Phone Line Issue - Maxis