Billing & Payment

Billing & Payment

Learn about your billing & payment related matters.

Billing

Payment

What are the different payment channels available?

What is the Paper Bill Charge and who will be charged?

What is Astro Quick Pay?

Can customers request to have both the Paper Bill and e-Bill at the same time?

What is my account number?

Can I register for Auto Debit after my account is activated? (E.g. registering for Auto Debit after 3 months of sign up for the Astro & Broadband offer)

How does a customer that is still on Paper bill switch to e-bill or SMS bill?

Is my personal information protected by the PDPA?

If customers have multiple Astro accounts, will they be charged paper bill fee for every account?

What do I do if I still receive SMS payment reminders even though I have already made payment?

After enrolment, how soon can customers expect to receive their first e-bill or SMS bill and stop receiving paper bill?

Why am I not receiving a payment reminder?

Are there any extra charges incurred if I make a payment through Astro Quick Pay?

If a customer terminated all their services with Astro, will they still receive their paper bill?

My account is disconnected how do I reconnect my account?

If a customer has few accounts with Astro, can they choose to receive e-bill or SMS bill for only one account and the others remain in paper bill?

What payment methods are available in Astro Quick Pay?

What are the charges if customer would like to get their bill reprinted?

I have sufficient funds in my account. Why is my payment unsuccessful?

What are the charges for customers who are on multi frequency e.g. every 3 months, every 6 months etc.?

What credit cards and debit cards are accepted by Astro payment channels?

Are there any exemptions for the Paper Bill Charge? (i.e. Customer with disabilities, Customers having difficulties accessing electronic statements, senior citizens (age 60 & above) etc.)

What are the terms and conditions of payment?

How can I check my Astro & Broadband bill?

Is there a verification procedure when making payment?

What information is required to pay my Astro bill?

Will I be notified if my payment is successful?

What will be included in my Astro bill?

Where do I view my payment history?

What happens if I pay more than what is stated in my bill?

Will I be charged for using different payment methods?

What is “Add Billing Reminder to Google Calendar” and how does it help?

Can I pay my Astro bill by installment plan?

Will my credit card be accepted for payment?

What will happen then if I refuse to pay my bill?

Can I register more than one card with Astro?

How do I view my latest tax invoice/bill?

I have more than one card registered for One Time Payment. Which will be charged?

Is it necessary for the name on the credit card to match the name of the account holder?

Will Astro send payment reminders?

How do I register for Astro Auto-Debit?

I have sufficient funds in my account. Why is my debit card payment unsuccessful?

I've previously registered for auto-debit payment. How do I update my payment details?

When will auto-debit payment be debited from my issuing bank?

Why am I not receiving SMS notifications on successful or unsuccessful auto-debit transactions?

How do I make payment through standing instructions from my issuing bank?

Can another person register their credit card to my account’s auto-debit facility?

Who is eligible to register and cancel the auto-debit facility?

How long does payment via real time payment channels take to be posted?

I have made a payment to the wrong Astro account; how do I correct the mistake?

May I request a refund of the credit balance in my Astro account?

How do I pay my bill at 7-Eleven using a barcode?

How long does payment via cheque take to be posted?

How long does it take for payment to be posted via JomPAY?

Can I make payment without my Astro bill statement?

I have sent an SMS to purchase, but I have not received any confirmation, what should I do?