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Billing & Payment

Billing & Payment

Bil & Bayaran

Learn about your billing & payment related matters.
Ketahui tentang perkara berkaitan pengebilan & pembayaran anda.

Advance Payment

Bayaran Pendahuluan

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Billing

Bil

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Payment

Bayaran

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Refund Request

Bayaran Balik

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Am I eligible for a refund?

Am I eligible for a refund?

Adakah saya layak untuk mendapatkan pemulangan semula lebihan bayaran?

How do I get my refund?

How do I get my refund?

Bagaimana cara untuk saya mendapatkan semula pemulangan lebihan bayaran?

Will there be an additional fee for refund processing?

Will there be an additional fee for refund processing?

Adakah terdapat tambahan bayaran untuk memproses permintaan pemulangan semula lebihan bayaran?

Can I request to transfer the Credit Balance into other Astro Account?

Can I request to transfer the Credit Balance into other Astro Account?

Bolehkah saya membuat permohonan untuk memindahkan Baki Kredit ke dalam Akaun Astro yang lain?

Can 3rd party request for a refund?

Can 3rd party request for a refund?

Bolehkah pihak ketiga membuat permohonan untuk pemulangan semula lebihan bayaran?

Any document required for refund?

Any document required for refund?

Apakah dokumen yang diperlukan untuk pemulangan semula lebihan bayaran?

What is the timeline for my refund amount to be remitted into my bank account?

What is the timeline for my refund amount to be remitted into my bank account?

Apakah tempoh jangkaan pemulangan semula lebihan bayaran ke dalam akaun bank saya?

If I never receive the refund within the promised timeline, what should I do?

If I never receive the refund within the promised timeline, what should I do?

Sekiranya pemulangan semula lebihan bayaran tidak diterima dalam tempoh jangkaan yang dijanjikan, apakah yang perlu saya lakukan?

Is my data/Info secured?

Is my data/Info secured?

Adakah data dan maklumat saya selamat?

Why is there a need to change the due date?

Why is there a need to change the due date?

Mengapakah penukaran tarikh akhir ini perlu dilakukan?

What is “Payment Due Date”?

What is “Payment Due Date”?

Apakah itu “Tarikh Akhir Pembayaran”?

Can I change my due date or maintain my old due date?

Can I change my due date or maintain my old due date?

Bolehkah saya mengubah tarikh akhir pembayaran atau kekalkan tarikh akhir pembayaran lama saya?

Will this change in due date impact my monthly subscription?

Will this change in due date impact my monthly subscription?

Adakah penukaran tarikh akhir ini akan memberi kesan kepada langganan bulanan saya?

What will happen if I don't make payment before the due date?

What will happen if I don't make payment before the due date?

Apa yang akan berlaku jika saya tidak membuat bayaran sebelum tarikh akhir pembayaran saya?

What impact will this due date revision from 30 days to 25 days have on my account?

What impact will this due date revision from 30 days to 25 days have on my account?

Apakah kesan penukaran tarikh akhir pembayaran dari 30 hari ke 25 hari ini pada akaun saya?

What are the different payment channels available?

What are the different payment channels available?

Apa saluran-saluran bayaran yang disediakan?

What is the Paper Bill Charge and who will be charged?

What is the Paper Bill Charge and who will be charged?

Apa itu Caj Bil bercetak dan siapa yang akan dicaj?

Why do I need to make a one-month advance payment when I sign up for an Astro TV pack?

Why do I need to make a one-month advance payment when I sign up for an Astro TV pack?

Mengapakah saya perlu membuat bayaran pendahuluan sebulan apabila saya mendaftar untuk pek Astro TV?

What is Astro Quick Pay?

What is Astro Quick Pay?

Apa itu Astro Quick Pay?

How do I start watching Astro GO immediately after my payment is confirmed?

How do I start watching Astro GO immediately after my payment is confirmed?

Bagaimanakah saya boleh mula menonton Astro GO sebaik sahaja pembayaran saya disahkan?

Can customers request to have both the Paper Bill and e-Bill at the same time?

Can customers request to have both the Paper Bill and e-Bill at the same time?

Bolehkah pelanggan meminta kedua-dua Bil Bercetak dan e-Bil pada masa yang sama?

What are the payment methods available to make the advance payment?

What are the payment methods available to make the advance payment?

Apakah kaedah pembayaran yang tersedia untuk membuat bayaran pendahuluan?

Can I register for Auto Debit after my account is activated? (E.g. registering for Auto Debit after 3 months of sign up for the Astro & Broadband offer)

Can I register for Auto Debit after my account is activated? (E.g. registering for Auto Debit after 3 months of sign up for the Astro & Broadband offer)

Bolehkah saya mendaftar untuk Auto Debit selepas akaun saya diaktifkan? (Contohnya, daftar untuk Auto Debit selepas 3 bulan pendaftaran untuk tawaran Astro & Broadband)

How does a customer that is still on Paper bill switch to e-bill or SMS bill?

How does a customer that is still on Paper bill switch to e-bill or SMS bill?

Bagaimanakah cara pelanggan yang masih menggunakan bil kertas untuk bertukar ke e-bil atau bil SMS?

What is my account number?

What is my account number?

Apa itu 'nombor akaun saya'?

Is my personal information protected by the PDPA?

Is my personal information protected by the PDPA?

Adakah maklumat peribadi saya dilindungi oleh PDPA?

If customers have multiple Astro accounts, will they be charged paper bill fee for every account?

If customers have multiple Astro accounts, will they be charged paper bill fee for every account?

Kalau pelanggan ada banyak akaun Astro, adakah mereka akan dicaj bayaran bil kertas bagi setiap akaun?

I’ve already made the advance payment upon sign-up, what do I have to pay in the first month?

I’ve already made the advance payment upon sign-up, what do I have to pay in the first month?

Saya telah membuat bayaran pendahuluan semasa mendaftar, apakah yang perlu saya bayar pada bulan pertama?

What do I do if I still receive SMS payment reminders even though I have already made payment?

What do I do if I still receive SMS payment reminders even though I have already made payment?

Apa perlu saya buat jika saya masih menerima peringatan walaupun saya sudah buat pembayaran?

After enrolment, how soon can customers expect to receive their first e-bill or SMS bill and stop receiving paper bill?

After enrolment, how soon can customers expect to receive their first e-bill or SMS bill and stop receiving paper bill?

Selepas mendaftar, bilakah pelanggan akan mulai menerima e-bil atau bil melalui SMS dan berhenti menerima bil bercetak?

I’ve decided to subscribe to a TV pack + Astro Fibre; do I still have to make the advance payment?

I’ve decided to subscribe to a TV pack + Astro Fibre; do I still have to make the advance payment?

Saya telah memutuskan untuk melanggan pek TV + Astro Fibre; adakah saya masih perlu membuat bayaran pendahuluan?

My payment is still pending; what do I do now?

My payment is still pending; what do I do now?

Bayaran saya masih belum selesai; apa yang perlu saya buat sekarang?

If a customer terminated all their services with Astro, will they still receive their paper bill?

If a customer terminated all their services with Astro, will they still receive their paper bill?

Kalau seorang pelanggan menghentikan semua perkhidmatannya dengan Astro, adakah dia masih akan menerima bil bercetak?

Why am I not receiving a payment reminder?

Why am I not receiving a payment reminder?

Kenapa saya tidak menerima peringatan bayaran?

Are there any extra charges incurred if I make a payment through Astro Quick Pay?

Are there any extra charges incurred if I make a payment through Astro Quick Pay?

Ada apa-apa caj tambahan kalau saya bayar melalui Astro Quick Pay?

My account is disconnected how do I reconnect my account?

My account is disconnected how do I reconnect my account?

Akaun saya terputus bagaimana saya menyambung semula akaun saya?

If a customer has few accounts with Astro, can they choose to receive e-bill or SMS bill for only one account and the others remain in paper bill?

If a customer has few accounts with Astro, can they choose to receive e-bill or SMS bill for only one account and the others remain in paper bill?

Jika seorang pelanggan mempunya beberapa akaun Astro, bolehkan dia memilih untuk menerima e-bil atau bil SMS untuk satu akaun dan kekalkan bil bercetak untuk akaun yang lain?

My payment has failed; what do I do now?

My payment has failed; what do I do now?

Pembayaran saya telah gagal; apa yang saya perlu buat sekarang?

I have decided to cancel my subscription; will my advance payment be refunded?

I have decided to cancel my subscription; will my advance payment be refunded?

Saya telah memutuskan untuk membatalkan langganan saya; adakah bayaran pendahuluan saya akan dikembalikan?

What payment methods are available in Astro Quick Pay?

What payment methods are available in Astro Quick Pay?

Apakah kaedah pembayaran yang tersedia dalam Astro Quick Pay?

What are the charges if customer would like to get their bill reprinted?

What are the charges if customer would like to get their bill reprinted?

Apakah caj yang dikenakan jika pelanggan mahu mencetak semula bil mereka?

What are the charges for customers who are on multi frequency e.g. every 3 months, every 6 months etc.?

What are the charges for customers who are on multi frequency e.g. every 3 months, every 6 months etc.?

Berapa caj untuk pelanggan yang menggunakan kekerapan berlainan untuk bil mereka, contohnya setiap 3 bulan, setiap 6 bulan dan lain-lain?

I have sufficient funds in my account. Why is my payment unsuccessful?

I have sufficient funds in my account. Why is my payment unsuccessful?

Saya mempunyai dana yang mencukupi dalam akaun saya. Mengapa pembayaran saya tidak berjaya?

Can someone else make the advance payment on my behalf?

Can someone else make the advance payment on my behalf?

Bolehkah orang lain membuat bayaran pendahuluan bagi pihak saya?

What credit cards and debit cards are accepted by Astro payment channels?

What credit cards and debit cards are accepted by Astro payment channels?

Apa kad debit dan kredit yang diterima oleh saluran bayaran Astro?

Are there any exemptions for the Paper Bill Charge? (i.e. Customer with disabilities, Customers having difficulties accessing electronic statements, senior citizens (age 60 & above) etc.)

Are there any exemptions for the Paper Bill Charge? (i.e. Customer with disabilities, Customers having difficulties accessing electronic statements, senior citizens (age 60 & above) etc.)

Ada apa-apa pengecualian untuk Caj bil bercetak? (contohnya, pelanggan kelainan upaya, pelanggan yang susah untuk mengakses penyata elektronik, warga tua (berumur 60 tahun ke atas) dll.)

How can I check my Astro or Fibre/Broadband bill and outstanding balance?

How can I check my Astro or Fibre/Broadband bill and outstanding balance?

Apakah cara untuk menyemak bil dan baki tertunggak Astro atau Fibre/Broadband saya?

What are the terms and conditions of payment?

What are the terms and conditions of payment?

Apakah terma dan syarat bayaran?

Is there a verification procedure when making payment?

Is there a verification procedure when making payment?

Ada prosedur pengesahan bila membuat bayaran?

What information is required to pay my Astro bill?

What information is required to pay my Astro bill?

Apa maklumat yang diperlukan untuk membayar bil Astro saya?

Will I be notified if my payment is successful?

Will I be notified if my payment is successful?

Adakah saya akan dimaklumkan kalau bayaran saya tidak berjaya?

What will be included in my Astro bill?

What will be included in my Astro bill?

Apa yang akan dimasukkan dalam bil Astro saya?

Where do I view my payment history?

Where do I view my payment history?

Di mana saya boleh melihat sejarah pembayaran saya?

What happens if I pay more than what is stated in my bill?

What happens if I pay more than what is stated in my bill?

Apa berlaku jika saya bayar lebih daripada apa yang dinyatakan dalam bil saya?

What is “Add Billing Reminder to Google Calendar” and how does it help?

What is “Add Billing Reminder to Google Calendar” and how does it help?

Apakah itu "Tambah Peringatan Pengebilan pada Kalendar Google" dan bagaimana ia membantu?

Will I be charged for using different payment methods?

Will I be charged for using different payment methods?

Adakah saya akan dikenakan bayaran untuk menggunakan kaedah pembayaran yang berbeza?

Can I pay my Astro bill by installment plan?

Can I pay my Astro bill by installment plan?

Boleh saya bayar bil Astro dengan pelan ansuran?

Will my credit card be accepted for payment?

Will my credit card be accepted for payment?

Adakah kad kredit saya akan diterima untuk pembayaran?

Can I register more than one credit/debit card with Astro?

Can I register more than one credit/debit card with Astro?

Boleh saya daftar lebih daripada satu kad kredit/Debit dengan Astro?

What will happen then if I refuse to pay my bill?

What will happen then if I refuse to pay my bill?

Apa yang akan berlaku jika saya enggan membayar bil saya?

How do I view my latest tax invoice/bill?

How do I view my latest tax invoice/bill?

Bagaimana cara untuk melihat bil/invois terkini saya?

I have more than one card registered for One Time Payment. Which will be charged?

I have more than one card registered for One Time Payment. Which will be charged?

Saya ada lebih daripada satu kad yang berdaftar untuk One Time Payment. Yang mana akan dicaj?

Is it necessary for the name on the credit card to match the name of the account holder?

Is it necessary for the name on the credit card to match the name of the account holder?

Adakah nama di kad kredit perlu sama dengan nama pemegang akaun?

Will Astro send payment reminders?

Will Astro send payment reminders?

Adakah Astro akan menghantar peringatan bayaran?

How do I register for Astro Auto-Debit?

How do I register for Astro Auto-Debit?

Bagaimana cara untuk mendaftar Auto-Debit?

I have sufficient funds in my account. Why is my debit card payment unsuccessful?

I have sufficient funds in my account. Why is my debit card payment unsuccessful?

Saya ada wang yang cukup dalam akaun saya. Kenapa pembayaran kad debit saya tidak berjaya?

I've previously registered for auto-debit payment. How do I update my payment details?

I've previously registered for auto-debit payment. How do I update my payment details?

Saya berdaftar untuk bayaran auto-debit sebelum ini. Bagaimana cara untuk kemas kini butiran bayaran saya?

When will auto-debit payment be debited from my issuing bank?

When will auto-debit payment be debited from my issuing bank?

Bila bayaran auto-debit akan didebitkan daripada bank pengeluar saya?

Why am I not receiving SMS notifications on successful or unsuccessful auto-debit transactions?

Why am I not receiving SMS notifications on successful or unsuccessful auto-debit transactions?

Kenapa saya tidak menerima notifikasi SMS tentang sama ada transaksi auto-debit berjaya atau tidak?

How do I make payment through standing instructions from my issuing bank?

How do I make payment through standing instructions from my issuing bank?

Bagaimanakah cara untuk membuat bayaran melalui arahan tetap menggunakan bank pengeluar saya?

Can another person register their credit card to my account’s auto-debit facility?

Can another person register their credit card to my account’s auto-debit facility?

Bolehkah orang lain daftar kad kredit mereka dalam akaun saya dengan kemudahan auto-debit?

Who is eligible to register and cancel the auto-debit facility?

Who is eligible to register and cancel the auto-debit facility?

Siapa yang layak untuk mendaftar dan membatalkan kemudahan auto-debit?

How long does payment via real time payment channels take to be posted?

How long does payment via real time payment channels take to be posted?

Berapa lama untuk pembayaran melalui saluran pembayaran masa nyata untuk ditunaikan?

I have made a payment to the wrong Astro account; how do I correct the mistake?

I have made a payment to the wrong Astro account; how do I correct the mistake?

Saya telah membuat bayaran ke akaun Astro yang salah; bagaimana saya boleh betulkan kesilapan ini?

May I request a refund of the credit balance in my Astro account?

May I request a refund of the credit balance in my Astro account?

Boleh saya mohon bayaran balik baki kredit dalam akaun Astro saya?

How do I pay my bill at 7-Eleven using a barcode?

How do I pay my bill at 7-Eleven using a barcode?

Bagaimanakah cara saya membayar bil saya di 7-Eleven menggunakan kod bar?

How long does payment via cheque take to be posted?

How long does payment via cheque take to be posted?

Berapa lama untuk bayaran cek ditunaikan?

How long does it take for payment to be posted via JomPAY?

How long does it take for payment to be posted via JomPAY?

Berapa lama untuk bayaran JomPAY ditunaikan?

Can I make payment without my Astro bill statement?

Can I make payment without my Astro bill statement?

Boleh saya bayar tanpa penyata bil Astro saya?

I have sent an SMS to purchase, but I have not received any confirmation, what should I do?

I have sent an SMS to purchase, but I have not received any confirmation, what should I do?

Saya sudah menghantar SMS untuk membeli tapi belum menerima pengesahan, apa patut saya buat?