My devices were stolen, will there be a penalty?

Peranti saya telah dicuri, adakah terdapat caj penalti?

What are the Astro Fibre offerings available?

What will I receive as part of the Astro Fibre sign-up?

Will I have to pay additional charges for this internet speed upgrade?

What should I do if I want to remain my upgraded speed after 6 months?

I am subscribed to the 800Mbps plan; are there any special offerings for me?

How will I know if my speed plan has been successfully upgraded?

My Astro Fibre service was successfully installed but I was not given the free speed upgrade; what should I do now?

During this 6-months speed upgrade period, am I also entitled to receive a free mesh unit?

My Astro account was suspended and resumed again; can I still get the free speed upgrade?

I am an existing Astro Fibre customer; can I receive the free speed upgrade?

If I want to upgrade/downgrade/relocate/change account ownership; will I receive the free speed upgrade?

What is the difference between Astro Fibre Bundle and Astro Fibre subscription?

Apakah perbezaan di antara Astro Fibre Bundle dan Astro Fibre?

What is Astro Fibre?

Apa itu Astro Fibre?

What is the contract period for subscribing to Astro Fibre?

Apakah tempoh kontrak untuk melanggan Astro Fibre?

I am an existing Astro customer; can I sign up for the new packs with Astro Fibre?

Saya adalah pelanggan Astro sedia ada; bolehkah saya mendaftar untuk pek baharu dengan Astro Fibre?

I am an existing Astro & Broadband customer (Maxis/Allo); can I sign up for Astro Fibre offerings?

Saya adalah pelanggan Astro & Broadband sedia ada (Maxis/Allo); bolehkah saya mendaftar untuk tawaran Astro Fibre?

I am currently subscribed to/in contract with Astro & Broadband (Maxis/Allo), am I eligible to sign up for Standalone Broadband with Maxis/Allo?

Saya adalah pelanggan Astro sedia ada/dalam kontrak dengan Astro & Broadband (Maxis/Allo), adakah saya layak untuk mendaftar jalur lebar sahaja (kendiri) dengan Maxis/Allo?

Is there a 12-month or 0-month contract if I sign up for Astro Fibre?

Adakah terdapat kontrak 12 bulan atau 0 bulan jika saya mendaftar untuk Astro Fibre?

I am a current Astro Fibre customer; can I upgrade my internet speed?

Saya adalah pelanggan Astro Fibre sedia ada; bolehkah saya menaik taraf kelajuan internet saya?

What is the scenario that is classified as non-standard Broadband installation?

Apakah senario yang diklasifikasikan sebagai pemasangan Jalur Lebar bukan standard?

What will happen to the service if I do not make payment on time?

Apakah yang akan berlaku kepada perkhidmatan jika saya tidak membuat bayaran mengikut tempoh yang ditetapkan?

How do I resume my service if it was suspended due to non-payment?

Bagaimanakah cara untuk saya menyambung semula perkhidmatan setelah disekat kerana masalah bayaran?

How long does it take to resume the service after I make payment?

Berapa lama masa yang diambil untuk menyambung semula perkhidmatan selepas saya membuat pembayaran?

I want to subscribe to Astro Fibre, is there a deposit fee before installation?

Saya ingin melanggan Astro Fibre, adakah terdapat bayaran deposit sebelum pemasangan?

Can I terminate the Astro Fibre service?

Boleh saya tamatkan perkhidmatan Astro Fibre?

Does Astro Fibre support copper wire infrastructure?

Adakah Astro Fibre menyokong infrastruktur wayar kuprum?

What is the download and upload speed for Astro Fibre?

Apakah kelajuan muat turun dan muat naik untuk Astro Fibre?

What is the difference between Astro Fibre and the current Astro & Broadband service?

Apakah perbezaan di antara Astro Fibre dan Astro & Broadband?

Is there a cancellation fee if I terminate my service?

Adakah terdapat caj pembatalan jika saya menamatkan perkhidmatan?

I am subscribing to Astro Fibre Bundle; can I switch and sign up for Astro Fibre?

Saya melanggan Astro Fibre Bundle; bolehkah saya bertukar dan mendaftar untuk Astro Fibre?

What happens if I move to a new location during the contract period?

Apakah yang akan berlaku jika saya berpindah ke lokasi baharu dalam tempoh kontrak?

How can I get the Mesh WiFi devices with Astro Fibre?

Bagaimanakah saya boleh mendapatkan peranti WiFi Mesh dengan Astro Fibre?

I am subscribing to Astro Fibre Bundle / Astro Fibre; can I get Mesh WiFi?

Saya melanggan Astro Fibre Bundle / Astro Fibre; bolehkah saya mendapat Mesh WiFi?

What is the installation fee for the Mesh WiFi?

Berapakah bayaran pemasangan untuk Mesh WiFi?

What is the warranty period for all Astro Fibre devices?

Berapakah tempoh jaminan untuk semua peranti Astro Fibre?

If I subscribe to the Mesh WiFi, will there be a new contract for the device?

Jika saya melanggan Mesh WiFi, adakah terdapat kontrak baharu untuk peranti tersebut?

What happens if my devices are faulty?

Apakah yang berlaku jika peranti saya rosak?

I have my own Mesh device; can I use it with Astro Fibre?

Saya mempunyai peranti Mesh saya sendiri; bolehkah saya menggunakannya dengan Astro Fibre?

What happens after 24 months, do I need to continue paying for the Mesh WiFi subscription?

Apa yang akan berlaku selepas 24 bulan, adakah saya perlu meneruskan bayaran untuk langganan Mesh WiFi?

If I terminate Astro Fibre within/after 24 months, will I need to pay additional penalty fees for the Mesh WiFi devices on top of the existing cancellation fee?

Jika saya menamatkan Astro Fibre dalam tempoh/selepas 24 bulan, adakah saya perlu membayar yuran penalti tambahan untuk peranti Mesh WiFi di samping yuran pembatalan sedia ada?

How do I cancel or terminate the Mesh WiFi subscription?

Bagaimana cara membatalkan atau menamatkan langganan WiFi Mesh?

I have terminated the Mesh WiFi subscription, but I’ve failed to return the device. Is there a penalty fee?

Saya telah menamatkan langganan Mesh WiFi, tetapi saya gagal memulangkan peranti tersebut. Adakah terdapat bayaran penalti?

My negligence has caused a fault in the device(s), are there any penalty fees?

Kecuaian saya telah menyebabkan kerosakan pada peranti, adakah terdapat sebarang bayaran penalti?

My devices were stolen, will there be a penalty fee?

Peranti saya telah dicuri, adakah terdapat caj penalti?