Astro Fibre

Astro Fibre

What dead spots? Only sweet spots! Find out more about Astro Fibre standalone high-speed broadband
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What is Astro Fibre?

What is the difference between Astro Fibre Bundle and Astro Fibre subscription?

What is the contract period for subscribing to Astro Fibre?

I am an existing Astro customer; can I sign up for the new packs with Astro Fibre?

I am an existing Astro & Broadband customer (Maxis/Allo); can I sign up for Astro Fibre offerings?

I am currently subscribed to/in contract with Astro & Broadband (Maxis/Allo), am I eligible to sign up for Standalone Broadband with Maxis/Allo?

Is there a 12-month or 0-month contract if I sign up for Astro Fibre?

I am a current Astro Fibre customer; can I upgrade my internet speed?

What is the scenario that is classified as non-standard Broadband installation?

What will happen to the service if I do not make payment on time?

How do I resume my service if it was suspended due to non-payment?

How long does it take to resume the service after I make payment?

What are the Astro Fibre offerings available?

What will I receive as part of the Astro Fibre sign-up?

I want to subscribe to Astro Fibre, is there a deposit fee before installation?

Can I terminate the Astro Fibre service?

Does Astro Fibre support copper wire infrastructure?

What is the download and upload speed for Astro Fibre?

What is the difference between Astro Fibre and the current Astro & Broadband service?

Is there a cancellation fee if I terminate my service?

I am subscribing to Astro Fibre Bundle; can I switch and sign up for Astro Fibre?

What happens if I move to a new location during the contract period?

How can I get the Mesh WiFi devices with Astro Fibre?

I am subscribing to Astro Fibre Bundle / Astro Fibre; can I get Mesh WiFi?

I am subscribing to Astro Fibre 100/500/800Mbps and entitled to 1 free Mesh unit for 24 months. Do I need to pay the monthly Mesh subscription fee after 24 months?

I am subscribing to Astro Fibre and entitled to 1 free Mesh unit for 24 months, am I allowed to upgrade my speed? What will happen to the remaining period of my free Mesh subscription?

My Astro Fibre service was suspended but has been resumed/reconnected after the free Mesh unit promo period is over. Can I continue to enjoy the free Mesh promo?

What is the installation fee for the Mesh WiFi?

What is the warranty period for all Astro Fibre devices?

What happens if my devices are faulty?

I have my own Mesh device; can I use it with Astro Fibre?

If I subscribe to the Mesh WiFi, will there be a new contract for the device?

What happens after 24 months, do I need to continue paying for the Mesh WiFi subscription?

How do I cancel or terminate the Mesh WiFi subscription?

I have terminated the Mesh WiFi subscription, but I’ve failed to return the device. Is there a penalty fee?

If I terminate Astro Fibre within/after 24 months, will I need to pay additional penalty fees for the Mesh WiFi devices on top of the existing cancellation fee?

My negligence has caused a fault in the device(s), are there any penalty fees?

My devices were stolen, will there be a penalty fee?