Astro & Broadband

Astro & Broadband

Astro & Broadband

Find out about our TV and Fibre bundles.
Ketahui tentang pakej TV dan Fiber kami.

Astro & Broadband (with Maxis/Allo)

Astro & Broadband (dengan Maxis/Allo)

General (for all ISP)

Pengetahuan Umum (untuk semua ISP)

I want to subscribe to Astro & Broadband with Maxis/Allo, is there any deposit fee during onboarding?

Saya mahu melanggan Astro & Broadband dengan Maxis/Allo, adakah terdapat bayaran deposit semasa penyertaan?

What is the Astro & Broadband?

Apa itu Astro & Broadband?

How can I get the free mesh WiFi devices?

Bagaimana boleh saya dapatkan peranti Mesh Wi-fi percuma?

What is the contract period for subscribing Astro & Broadband?

Apa tempoh kontrak untuk melanggan Astro & Broadband?

I am an existing Astro customer; can I sign up for the new packs with Astro & Broadband?

Saya pelanggan sedia ada Astro; boleh saya daftar untuk pek baharu dengan Astro & Broadband?

What is the warranty period for the Astro & Broadband mesh WiFi?

Berapa lama tempoh waranti untuk Wi-fi Mesh Astro & Broadband?

I’m subscribing to Maxis 30/100/300Mbps broadband speed under Astro & Broadband. Am I entitled for the complimentary mesh WiFi?

Saya melanggan kelajuan jalur lebar Maxis 30/100/300Mbps di bawah Astro & Broadband. Adakah saya layak mendapat Mesh WiFi percuma?

I am an existing Astro & Broadband customer; can I sign up for the new packs?

Saya pelanggan sedia ada Astro & Broadband; boleh saya daftar untuk pek baharu?

Is there a 12-month or 0-month contract if I sign up Astro & Broadband?

Kalau saya mendaftar Astro & Broadband, ada kontrak 12 bulan atau 0 bulan?

What happens if I move to a new location during the contract period?

Apa berlaku kalau saya berpindah ke lokasi baharu semasa tempoh kontrak?

Can I get an Ultra/Ulti Box with Astro & Broadband?

Boleh saya dapatkan Ultra/Ulti Box dengan Astro & Broadband?

If I terminate the Astro & Broadband contract within 24 months, will I need to pay additional penalty fees for the mesh WiFi devices on top of the existing penalty fee?

Kalau saya hentikan kontrak Astro & Broadband dalam 24 bulan, adakah saya perlu bayar penalti untuk peranti Mesh Wi-fi di samping caj penalti yang sedia ada?

Are there any channels that are not available to me as part of Astro & Broadband?

Adakah mana-mana saluran tidak tersedia kepada saya dalam Astro & Broadband?

I am considering subscribing to Primary Pack + Ulti box with Astro & Broadband, can I upgrade to Ultra Box?

Saya sedang pertimbangkan untuk melanggan Primary Pack + Ulti Box dengan Astro & Broadband, boleh saya naik taraf ke Ultra Box?

I am a current Astro & Broadband customer; can I upgrade my internet speed?

Saya pelanggan Astro & Broadband; boleh saya naik taraf kelajuan Internet saya?

What are the differences between Broadband Deal and Broadband Non-Deal bundle?

Apa perbezaan di antara gabungan Broadband Non-Deal dan Broadband Deal?

I am currently subscribing to Broadband Non-Deal package (a low rebate offering), can I switch my package to Broadband Deal?

Saya sedang melanggan pakej Broadband Non-Deal (tawaran rebat rendah), boleh saya tukar pakej saya ke Broadband Deal?

What is the scenario that is classified as non-standard Broadband installation?

Apa situasi yang diklasifikasikan sebagai pemasangan Jalur Lebar yang tidak mematuhi standard?

What will happen to the service if I do not make payment on time?

Apa akan berlaku kepada perkhidmatan kalau saya lewat membayar?

How do I resume my service if it was suspended due to non-payment?

Macam mana cara untuk menyambung perkhidmatan kalau sudah ditunda akibat tiada bayaran yang dibuat?

How long does it take to resume the service after I make payment?

Berapa lama untuk menyambung perkhidmatan selepas saya membuat bayaran?

Can I cancel my Astro Fibre subscription before service activation?

Bolehkah saya membatalkan langganan Astro Fibre saya sebelum pengaktifan servis?

Can I cancel my Astro Fibre subscription before service activation?

Bolehkah saya membatalkan langganan Astro Fibre saya sebelum pengaktifan servis?